The Art of Healthcare

How do people make sense of their health? And how does that inform their health behaviours?

Two questions that this week’s guest Ben Darlow has been pondering for quite some time. How do we as health professionals help people make sense of their health, all the health information that is out there, and hopefully nudge them towards healthier behaviours in the long run.

Today we talk through

• The spectrum of beliefs
• When rules around healthcare are helpful, and when (most of the time) they’re not
• Going from population based health information to applying it at an individual level
• Exploring health beliefs – our patient’s and our own
• Some of the beliefs that get in the way of recovery
• Equipping someone to make their own @rules@ about health
• “Some of it’ll be in your body. Some of it will be in your head. Some of it will be in your world. Some of it will be in your past. Some, it will be a future”
• Creating a safe container for sharing healthcare information
• Co-creating frameworks for patients to experience their recovery through
• How a biomedical orientation and fear avoidance go hand in hand
• How we can go about challenging our own biases
• Why it’s vital we adopt a scientific mindset towards our practice
• How we can get better at dealing with uncertain healthcare situations

Who teaches us how to care?

As health professionals we learn the “health” side of healthcare from textbooks, and lectures, and reviewed practice. BUT has anyone ever taught you the Care side? Or has it just been assumed that you have it, or worse, not considered at all?

I’m joined by Ben Lynch of Clinic Mastery to talk about how we can practically work on the Care component of our practice. It’s not easy, but it pays dividends, for the people we serve, ourselves, and for the businesses we work in.

Today we talk through

• The ACT of caring
• frameworks for caring
• Helping our patients feel safe
• Empathy mapping
• Learning how to care
• Understanding how we want our patients to feel, then creating the conditions to achieve that
• Mapping out a journey of care
• How healthcare leaders can develop their people
• Why it’s important you care for your team as well as caring for your patients

Nocebo beliefs are those beliefs that a person holds around a particular treatment, diagnosis, or health challenge that lead them towards a negative outcome.

There are a variety of reasons these beliefs exist. AND part of our role as health providers is to challenge these without destroying the therapeutic relationship we have with this person, because if we do that then we lose the change to help and may have created another nocebo belief in the process.

Find out how to nudge that belief gently.

For more information on the Art of Healthcare team and to jump on board head to https://team.artofhealthcare.nz/

Modern Slavery might not be a term many of us are familiar with BUT we need to be able to recognise it and take action as appropriate.

I’m joined by Sarah Morse to understand what Modern Slavery is, and how we as healthcare providers might come across it. And it’s not just your boss being a dick and asking you to stay late repeatedly.

Today we talk through;

What modern slavery is

Where we see it in healthcare

The symptoms to look for

How to respond appropriately

That the human side of healthcare is where we all start from

Empowering people to take action when they feel ready to

Understanding context but not forcing your support onto your patient

Can healthcare be high performance?….. Yes

Should Healthcare be high performance?…… Most of the time

What do you think about when you think about high performance healthcare?

If you’re anything like the me who started out their healthcare career the first thing that pops to mind is probably a really high level of clinical skills. If I’m being honest it’s still often the thing that pops into my mind first because of the way the health system conditions us.

Clinical skills are important but Liam Caswell joins us to discuss why you’ll never attain high performance if that’s all you focus on, and where true high performance comes from. The answers might surprise you (but after you’ve heard them you’ll probably say “Oh yeah, that makes sense”).

This conversation covers a range of topics including

• Why we need support to achieve high performance
• How great healthcare teamwork is an art
• Where social programming in healthcare holds us back
• Searching for our clinical identity
• The importance of doing the inner work
• Looking after our mental health
• The power of hugs
• Creating psychologically safe workspaces
• Stepping into leadership positions
• What hold us back from seeking out leadership positions
• Why we shouldn’t focus on the How
• Collecting all the certificates
• Why it’s dangerous to stay in our comfort zones

When we are designing health programs, how often do we incorporate the lived experience of people who we are providing a service to? Less often than we should I’d wager. Both at the individual interaction level and across the wider health system. We’re the experts right? What we think is best, is probably best isn’t...

The post Supported Self-Management appeared first on The Art of Healthcare.

When we are designing health programs, how often do we incorporate the lived experience of people who we are providing a service to?

Less often than we should I’d wager. Both at the individual interaction level and across the wider health system. We’re the experts right? What we think is best, is probably best isn’t it?

But health outcomes are getting worse, and the number of people suffering persistent health challenges seems to be exponentially increasing.

Pete Moore, creator and coach of the Pain toolkit joins us to talk about supported self-management, and where we can bring the most value to the lives of our patients.

Today we talk through

• What is supported self management?
• Why healthcare systems and teams need to include people with lived experience
• Where healthcare professionals can bring the most value
• Where healthcare professionals think they bring value – but actually don’t
• What we get wrong
• Why operating as a team is so important
• Why healthcare systems need to focus on the upstream causes
• How some healthcare providers make everyone else’s’ job harder
• Why the self-management conversation needs to start on day 1

https://www.paintoolkit.org/

The future of healthcare is person-centered care!

What does that mean? And how do we do it?

It involves having some clinical bravery.

Bravery to understand the philosophy of how we practice and stay true to it.

Bravery relinquish clinical control to others

Bravery to continually reflect on how we could do better

Bravery to consider that we aren't the expert in this situation

Claire Killingback (amazing physio name) joins us to discuss how she is shaping the physios of the future to practice this way, and how we can do it too.

In this chat we talk through;

Empathy is important. The research points to this, and we're told to be more empathetic.

BUT

How do we actually do that?

Dr Laura Rock joins the podcast to have a conversation about empathy in real clinical practice.

We talk through