In this conversation, Jon Chasteen interviews Nicole Lowenbraun and Maegan Stephens about their book 'Adaptive Listening: How to Cultivate Trust and Traction at Work.' They discuss the need for adaptive listening in the workplace and how different listening styles can impact communication. The four listening styles are introduced: supportive, advanced, immersed, and discerned. Each style is explained in detail, including their strengths and potential pitfalls. The importance of balance in a team's listening styles is emphasized, as well as the need for leaders to adapt their listening approach based on the situation and the needs of the speaker.

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Takeaways

Listening styles can be categorized into four main types: Supportive, Advanced, Immersed, and Discerned.

Adaptive listening involves understanding and adapting to the specific listening needs of others in different situations.

Balancing different listening styles within a team is crucial for effective communication and collaboration.

Facial expressions play a significant role in conveying listening attitudes and should be considered in effective communication.

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Chapters

00:00Introduction and Setting the Context

03:13 The Concept of Adaptive Listening

08:13 Exploring Different Listening Styles

17:30 Understanding the SED Model

26:27 Adapting Listening Styles

32:35 The Importance of Balance in Listening Styles

37:47 The Impact of Listening Faces

43:20 Duarte and Their Communication Services

46:05 Conclusion and Call to Action

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