It may feel good in the moment but pettiness rarely, if ever, ends well. This week, some examples.

You’re familiar with Popeye, the sailor who found superhuman strength from eating spinach?  Those green leaves earned a reputation as a superfood from the tie-in. Was it warranted?

Chick-fil-A has built its business on a commitment to customer service. How important is customer service to the bottom line? And why do Chick-fil-A employees always say “my pleasure”?

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Episode Sources/Go Deeper:
https://www.mentalfloss.com/posts/why-chick-fil-a-employees-say-my-pleasure
https://blog.hubspot.com/service/importance-customer-service
https://historydaily.org/math-mistake-boosts-spinach-consumption-popeyes-ate-spinach-because-of-a-misplaced-decimal-point
https://www.scmp.com/yp/discover/lifestyle/features/article/3105451/5-famous-feuds-are-so-petty-you-cant-help-read-more
https://www.mentalfloss.com/posts/mcdonalds-coffee-cup-litter-feud

http://www.commutethepodcast.com

Follow Commute:
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