Service transformation is about ensuring that organisations stay relevant to their consumers. But if the world is seeing unprecedented change and customers are also changing, it can be tricky for businesses to remain relevant. How can businesses stay relevant in our times? And what’s really changed and to what degree? Work It's Stanley Leong and Cheryl Goh spoke with Neeta Lachmandas-Sakellariou, Founder of ConsciousService - a consulting and training company focused on building service excellence in organisations, and the author of a new book titled ‘Stay Relevant to Stay Profitable’.

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