A customer declines your services so you're going to send a declination letter--but is that enough? Should you send a waiver? Does the customer have to sign your document? How do you protect your company from customers that reject important services?

We're revisiting declination letters--what they are, when you should use them, and what they should say.

Welcome to the next installment of the Technology Bradcast.

Music: "Werq" Kevin MacLeod (incompetech.com)

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