In software development, app builds, automations, and consulting projects, “done” is not a feeling. It’s a definition. If your agreements don't define "done," you may be in for an expensive lesson. 

If your MSP offers project work, or if you’re an IT consultant or fractional CTO, then you need to be aware of some of the most overlooked (but crucial) points of your agreement with your customers.  These points could be devastating if you fail to address them in your customer-facing agreement. Want to know more? Listen up.

You wake up to an email that says, “We sold the company. We’re terminating. Please arrange offboarding.” Do you have options?  You're damn right you do.

Welcome to the latest episode of the Technology Bradcast.

Customers installing unapproved software? IT departments bypassing your security or just plain ol' "doing whatever the hell they want?" That's Shadow IT, and it's a huge headache for MSPs. It creates hidden risks and liabilities, not just for your customers, but for you. Want to learn how to fight it? Listen up!

Links for events, articles, and products mentioned in the podcast:

Link to Register for Taste of Success - Texas: https://overview.ascii.com/tasteofsuccesstexas/

Link to EverythingMSP Article: https://www.everythingmsp.com/blog/navigating-the-shadows-proactive-it-engagement-for-your-clients.html

MSPTerms:  https://www,mspterms.com 

Stop being a nice person.  It’s killing your business. You’re doing favors, you're providing out-of-scope work--and you're setting yourself up for failure. Nice people sometimes finish first, but MSPs that define the scope of their services and then stay in their lanes ALWAYS finish first. 

Somewhere along the line, someone told you (maybe a lawyer?) that you can update your Master Services Agreement just by posting the changes and simply telling your customers, "We can update any of our terms and if you keep using our services, you accept those terms." If that sounds familiar to you, then you've received bad advice. Want to know the right way--the ENFORCEABLE way--to update your MSA?  Listen up.

You're doing off-boarding wrong!  You're not considering all of the crucial issues involved when a customer says, "goodbye!" I'm about to give you some winning off-boarding strategies that might save you thousands of dollars in attorneys' fees.  You ready?  Let's do this.

Lawyers and doctors owe a very special duty of confidentiality to their patients and clients, and that makes them hesitant to hire MSPs. Want to know how to leverage that hesitancy to convince medical and legal verticals to work with your MSP? Listen up. The latest Technology Bradcast is here!

As an MSP, navigating negotiations is key. But what happens when your customers push for terms that shouldn't be on the table? How do you explain things in a way that will settle the issues in your favor? Listen up. 

Industry veteran Eric Pinto, Senior Director of Channel & Product Strategy at SocSoter, believes that the way MSPs sell cybersecurity is broken. And we, at the Bradcast, couldn't agree more! Join us on this episode as we sit down with Eric to discuss what's broken about cybersecurity sales and what mature MSPs can do to fix the situation.