The Technology Bradcast

You're doing off-boarding wrong!  You're not considering all of the crucial issues involved when a customer says, "goodbye!" I'm about to give you some winning off-boarding strategies that might save you thousands of dollars in attorneys' fees.  You ready?  Let's do this.

Lawyers and doctors owe a very special duty of confidentiality to their patients and clients, and that makes them hesitant to hire MSPs. Want to know how to leverage that hesitancy to convince medical and legal verticals to work with your MSP? Listen up. The latest Technology Bradcast is here!

As an MSP, navigating negotiations is key. But what happens when your customers push for terms that shouldn't be on the table? How do you explain things in a way that will settle the issues in your favor? Listen up. 

Industry veteran Eric Pinto, Senior Director of Channel & Product Strategy at SocSoter, believes that the way MSPs sell cybersecurity is broken. And we, at the Bradcast, couldn't agree more! Join us on this episode as we sit down with Eric to discuss what's broken about cybersecurity sales and what mature MSPs can do to fix the situation.

Insurance can be a costly and unattainable expense for MSPs.  But here comes Cork, offering warranty-based coverage programs that promise financial protection to participating MSPs. Might that help your MSP feel more secure? Might it protect your MSP from financial disasters related to security breaches?  For answers, I sat down with Nick Wolf, Cork's Director of Partner Acquisition. Check out the interview and learn more about how Cork might be able to help your MSP. 

You try to enforce your expensive, attorney-drafted agreement only to find out that you can’t. If that's happened to you, then were a victim of poor implementation. Want to find out how to correctly implement your customer-facing agreements to avoid implementation problems? Listen up.

A law firm experiences a ransomware attack and sues its MSP and solution provider for negligence. The case has all the elements of an MSP’s nightmare: services promised but not delivered, hackers demanding huge amounts in ransom, and backup files that, it turns out, never existed.  As an MSP owner, should you be concerned about this case?  Might it set new and lower standards for liability for MSPs? Or…not? 

Welcome to the Technology Bradcast.

Late last year, one of the most notable acquisitions in the cybersecurity industry took place: Sonicwall acquired Solutions Granted.  You might have read about the deal, but do you know what motivated two of the most respected cybersecurity companies to get together? Do you know how that acquisition will benefit your MSP?   In this very special episode of the Bradcast, Michael Crean of Solutions Granted and Michelle Ragusa-McBain of Sonicwall will tell you all about it. Listen up!

There are seven words that cause MSPs to spend millions of dollars unnecessarily. There are seven words that MSPs always use to justify why they were unprepared; why they were caught without contracts, without insurance, without foresight. No other words have exposed MSPs to so much liability, costs, and heartaches.  Want to know what they are? Listen up.

"We don’t have insurance. We don’t always use quotes. We've let our receivables get too high."

Too often throughout 2023 I’ve heard those sentences uttered from MSPs nationwide. If they sound familiar to you, then you need to correct that situation right now--and I'm going to tell you how to do that. Welcome to the next episode of the Technology Bradcast.