We're closing out the year with a discussion of the legal loophole that ambulance chasing law firms might use in the future to sue MSPs like YOU.  This may very well be the most important episode of the Technology Bradcast--ever.  You need to listen up.

Music: "Werq" Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0 License

If you're scared of the headaches and heartaches of providing your services in a co-managed environment, then you need to follow the "Brad Gross Three Immutable Laws of Providing Services in a Co-Managed Environment."  Yeah, ugly title but damn great advice. Listen up.

Music: "Werq" Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0 License

If you're going to buy out your partner, then you'll need a buy/sell agreement.  But what is a buy/sell agreement, and what are the “must have" provisions to include in that agreement?  You have questions?  I’ve got answers.  Listen up.

Music: "Werq" Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0 License

A customer declines your services so you're going to send a declination letter--but is that enough? Should you send a waiver? Does the customer have to sign your document? How do you protect your company from customers that reject important services?

We're revisiting declination letters--what they are, when you should use them, and what they should say.

Welcome to the next installment of the Technology Bradcast.

Music: "Werq" Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0 License

I know what keeps you up at night.  Your company provides managed IT services and you’re wondering if your company will be liable when—not if, but when-- it experiences a data security breach. You’re also wondering whether your company will be responsible for a breach that happens to an upstream provider but which impacts your customers. Wonder no more. 

The latest Technology Bradcast is here.  Listen up.

Music: "Werq" Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0 License

The directors of your customer’s company are fighting with each other, and one of them sends you an email saying, “I want you to give me all of the administrative passwords for the company.”  Do you have to turn that information over?  Should you?  Listen up.

Music: "Werq" Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0 License

You've entered into a long term deal with a great customer.  Joe, the customer's manager, signed the deal.  Three months later your customer wants to terminate the contract, claiming that Joe had no authority to sign that contract.  Now what?

Answer: Listen to this episode of the Technology Bradcast and learn about "Apparent Authority"

Music: "Werq" Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0 License

Post-incident meetings reduce your company's liability and boost its defenses after a cyber attack.  Want to learn how to organize and run an effective Post-Incident Meeting? Listen up.

Music: "Werq" Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0 License

Your customer wants something in writing. Do you give a quote?  A proposal? A statement of work? An invoice? I know the differences. Do you? Listen up.

Music: "Werq" Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0 License

You told your customer to purchase a particular solution and your customer declined. You know it will eventually come back to bite your customer—and maybe your company as well.  What should you do?  Protect (and market) your company with a "decline letter."

Music: "Werq" Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0 License