We're excited to bring you the latest episode of the ASHHRA Podcast, featuring the return of a special guest, Kris Baird! As the CEO and President of The Baird Group, Kris has decades of experience helping healthcare organizations transform their cultures, improve patient experiences, and develop high-performing teams.

In this episode, Kris dives deep into two impactful topics that are vital for healthcare professionals: "How to Make Training Stick" and "How to Think Like a Marketer." These discussions are packed with actionable insights that you can implement in your organization to elevate your team's performance and service delivery.

Here’s a sneak peek of what you'll learn:

• The importance of aligning training with your brand, corporate culture, values, and strategic goals.
• How to plan effectively for training, ensuring it is not just a one-time event but a meaningful starting point for new behaviors.
• The concept of "drip campaigns" for continuous reinforcement and the pivotal role of leadership in making training stick.
• Ways to measure the ROI of training, integrating data-driven approaches for better engagement and retention.

Kris shares her expertise on creating a holistic ecosystem for training, addressing common gaps, and offering practical solutions. Her approach emphasizes the significance of prework assessments, focused training, and thorough follow-up.

Interested in diving deeper? Don't miss out on the opportunity to hear Kris's insightful session from last year's ASHHRA conference on "How to Think Like Marketers." If you need assistance accessing the recorded sessions, feel free to reach out to us at the podcast.

For more information, valuable resources, or to connect with Kris Baird directly, visit baird-group.com or email her at [email protected].

We hope you enjoy this enlightening episode and encourage you to share your thoughts and feedback with us.

Happy listening!

Best regards,

The ASHHRA Podcast Team

Want to make training stick? Download this exclusive handout from Kris Baird to ensure your training drives real behavior change, improves ROI, and aligns with organizational goals. 📩 Download now!

Support the show

We’re thrilled to bring you the latest insights from The ASHHRA Podcast. In this episode, our hosts, Bo Bo and Luke were joined by John Zubiena, the esteemed Chief Human Resources Officer at Washington Hospital Healthcare System. This episode dives into the intriguing world of outsourcing recruitment and the transformative impact it has on healthcare organizations.

Key Highlights:

1. Outsourcing Recruitment: John Zubiena shares his invaluable experience of outsourcing recruitment to an RPO (Recruitment Process Outsourcing) firm, breaking down how this approach alleviates anxiety while maintaining efficiency within the healthcare recruitment process.
2. Navigating Challenges: Discover how John and his team tackled initial hesitations and logistical challenges, ensuring a seamless transition from in-house recruiting to an outsourced model, thus guaranteeing consistently high-quality hires.
3. Strategic Process Improvement: Learn about the implementation of lean processes to streamline onboarding and recruitment, enhancing overall efficiency while adapting to the unique demands of a unionized staffing environment.
4. The Power of RPO in Healthcare: Uncover the advantages of an RPO in providing specialized recruitment support, access to passive candidates, and flexibility during periods of growth or high turnover in the healthcare sector.

This enlightening conversation is perfect for HR professionals in the healthcare field, and anyone interested in the evolving landscape of recruitment.

Thank you for being part of The ASHHRA Podcast community!

Warm regards,

The ASHHRA Podcast Team

Support the show

Special Episode – Part 2 is brimming with valuable insights. This special episode dives deep into the intricacies and future of the 340B drug pricing program, featuring an engaging panel discussion with experts Peggy Tighe, Sarah Hearn, and Rhiannon Klein.

Key Highlights from the Episode:

1. Future of the 340B Program: Peggy Tighe provides an illuminating overview of what the next twelve months might hold for the 340B drug pricing program. With various legislative movements and court cases influencing the program, it's crucial to stay informed on how these changes could affect healthcare HR leaders.
2. Legislative Updates: The Sustain Act is a beacon of hope for advancing 340B legislation. Our guests discuss the proposed changes and their potential impact on the program, as well as the political maneuvers shaping these legislative efforts.
3. The Role of Advocacy: Rhiannon Klein underscores the importance of amplifying positive stories about the 340B Program. She shares insights on advocacy strategies, encouraging covered entities to share their success stories to counteract the negative narratives pushed by pharmaceutical companies.
4. Compliance Challenges: Sarah Hearn sheds light on the compliance landscape and the ongoing challenges faced by covered entities and manufacturers. She emphasizes the need for vigilant monitoring and advocacy to ensure fair treatment within the realms of 340B discounts and pharmaceutical rebates.
5. Strategies for Staying Informed: Our hosts and guests offer practical advice for healthcare HR professionals on keeping abreast of the latest developments in the 340B space. From leveraging industry networks to attending key conferences, they share actionable tips to help you stay ahead.

As always, we encourage you to listen to the full episode where these topics are discussed in greater detail. This episode is a goldmine for anyone involved with or interested in the 340B program, providing you with essential insights and actionable advice.

Stay Connected:

• For those who wish to delve deeper, the contact information of our panelists is available in the show notes of the episode.
• If you have any questions or need further information, feel free to reach out to us directly, and we'll be happy to assist in connecting you with our experts.

Thank you for being part of our community and for your unwavering commitment to advancing excellence in healthcare HR. We look forward to continuing this important dialogue and helping you navigate the complexities of the 340B program.

Warm regards,

The ASHHRA Podcast Team

From our sponsors...

Simplify screening, credentialing & compliance with oneBADGEhealthcare from ISB Global. Built for healthcare HR leaders. Learn more & get started here: https://isbglobalservices.com/onebadgeunitedstates/ashhra/

Support the show

This episode of The ASHHRA Podcast features Jeff Knapp, the Chief People Officer at BAYADA Home Health Care. Jeff joined our dynamic hosts, Luke Carignan and Bo Brabo, to discuss how values, culture, and consistent communication can drive an organization to new heights.

Episode Highlights:

1. A Journey from Ministry to HR Leadership
   Jeff began his career as a pastor before transitioning to the corporate world. This unique background became the foundation for his human-centric approach to leadership. Discover how Jeff leverages his experiences in psychology, theology, and philosophy to foster an inclusive and purpose-driven workplace.
2. Creating and Sustaining a Values-Based Culture
   At BAYADA, the core values of compassion, excellence, and reliability are more than just words—they are practiced daily. Jeff explains how weekly communications like the "key action of the week" email help keep these values at the forefront, creating a unified culture across over 360 locations globally.
3. The Importance of Simplicity and Consistency
   Jeff emphasizes that building a successful organization isn't about complex strategies but rather the diligent application of simple, fundamental principles. Regular communication, recognition, and a steadfast commitment to values are what truly makes a difference.
4. Engagement and Connection
   Learn about the innovative practices at BAYADA that keep employees engaged and connected, even when they work remotely as caregivers. Jeff sheds light on their twice-yearly engagement surveys and the concept of an "inverted pyramid," where caregivers are seen as the most important part of the organization.
5. Leadership Insights
   With anecdotes from his own career and references to influential experiences with organizations like Aramark and Studer Group, Jeff provides actionable advice for HR professionals and business leaders aiming to build a thriving, supportive, and community-focused workplace.

We hope this episode leaves you with new strategies and a renewed sense of how vital culture and value-based leadership are to the success of any organization.

Stay Engaged, 

The ASHHRA Podcast Team

Sponsor information

www.LFG.com/Healthcare

Lincoln Financial annuities, life insurance, and workplace solutions help nearly 17 million customers confidently plan for their financial future. Lincoln Financial. Your Tomorrow. Our Priority. Lincoln Financial is the marketing name for Lincoln National Corporation and its insurance companies and broker/dealer affiliate Lincoln Financial Distributors, Inc. 

Simplify screening, credentialing & compliance with oneBADGEhealthcare from ISB Global. Built for healthcare HR leaders. Learn more & get started here: https://isbglobalservices.com/onebadgeunitedstates/ashhra/

Support the show

We're thrilled to share with you the latest special episode of The ASHHRA Podcast. This episode dives into the critical topic of how recent election results impact the 340B drug pricing program—a program essential for healthcare HR professionals.

Featured Experts:

• Sarah Hearn: Strategic Health Care Market Adviser at RxBenefits
• Rhiannon Klein: National Director of Advocacy for Community Voices for 340B
• Peggy Tighe: Lawyer, Lobbyist, and Legislative Consultant (Principal at Powers Pyles Sutter & Verville PC)

Key Highlights:

Overview of the 340B Program

Peggy Tighe provides a concise history and foundational perspective of the 340B program, established to help specific healthcare providers obtain medications at reduced prices to serve vulnerable communities. Peggy emphasizes the ongoing struggle between the program’s intent and the pressures from pharmaceutical companies and PBMs (Pharmacy Benefit Managers).

Election Impact on Healthcare

Our experts explore how the recent election and new administration might affect the 340B program. Peggy reveals potential threats like the possibility of removing the non-profit status of hospitals, which could have devastating effects on healthcare providers' ability to serve communities.

The Role of Advocacy and Legislation

Rhiannon Klein discusses grassroots advocacy's importance and the organization's role in educating and mobilizing supporters to protect the 340B program. She emphasizes that the fight for fair drug pricing isn’t just a political issue; it’s a moral imperative affecting countless lives.

Contract Pharmacy Restrictions

Both Peggy and Sarah delve into the implications of the Genesis Health case and how contract pharmacy restrictions are undermining the 340B program. They explain how such restrictions harm healthcare providers and the strategies being employed to counteract these changes.

RxBenefits and Healthcare Cost Management

Sarah Hearn explains how RxBenefits is working with healthcare clients to optimize the 340B savings and reduce overall drug costs. Sarah highlights the importance of shifting 340B volume in-house and ensuring compliance to maximize benefits.

Looking Ahead

Our experts leave listeners with actionable insights and resources to better prepare for the changing healthcare landscape. Peggy encourages everyone to stay informed and involved through advocacy organizations like CB 340B, NAC, and Ryan White Clinics for 340B.

Listen Now!

Don’t miss this essential episode filled with expert insights and actionable advice. 

Stay tuned for part 2 of this critical discussion, where we will explore post-election impacts and future strategies for healthcare HR leaders.

Best Regards,

The ASHHRA Podcast Team

Sponsor information

www.LFG.com/Healthcare

Lincoln Financial annuities, life insurance, and workplace solutions help nearly 17 million customers confidently plan for their financial future. Lincoln Financial. Your Tomorrow. Our Priority. Lincoln Financial is the marketing name for Lincoln National Corporation and its insurance companies and broker/dealer affiliate Lincoln Financial Distributors, Inc. 

Support the show

Are you ready to revolutionize your talent acquisition approach? In this transformative episode of The ASHHRA Podcast, hosts Luke Carignan and Bo Brabo dive deep into the world of healthcare talent acquisition with the brilliant and dynamic Jen Azuri-Humm, Vice President of Talent Acquisition at Emory Healthcare.

With over 18 years of diverse experience in the talent acquisition space, Jen brings a powerhouse of knowledge that stretches beyond traditional healthcare settings. Her journey, insights, and actionable strategies will leave you inspired and ready to take your talent acquisition to the next level.

🎙️ What You’ll Learn in This Episode:

1. **Jen’s Unique Journey**:

   - Discover how Jen’s background in women’s studies and initial foray into recruitment with a private equity company laid the groundwork for her expertise in healthcare talent acquisition.

2. **Thriving in Healthcare Recruitment**:

   - Jen discusses the thrill of tackling challenges in high-growth organizations and how she applies innovative strategies to make Emory Healthcare a standout employer.   

3. **Quick Wins for Talent Leaders**:

   - From enhancing your organization’s brand to leveraging technology, Jen shares quick wins that can make a significant impact on your talent acquisition efforts.   

4. **The Art of Asking for Resources**:

   - Learn Jen’s proven methods for successfully securing funds and resources needed for recruitment initiatives, and how to showcase ROI to gain leadership support.   

5. **Balancing AI and Human Touch**:

   - Jen breaks down how to utilize AI to streamline recruitment processes while maintaining the essential human element, ensuring candidates feel valued and engaged.   

6. **Personal Productivity Tips**:

   - Get a peek into Jen’s personal strategies for maintaining productivity and achieving a harmonious work-life balance.

📊 Key Takeaways:

- **Data-Driven Decisions**: Jen emphasizes the importance of using data to drive recruitment decisions and securing leadership buy-in for new initiatives.

- **Human Interaction in Recruitment**: Despite advancements in AI, human connection remains crucial in the recruitment process.

- **Transparency and Flexibility**: Jen’s leadership style prioritizes transparency and flexibility, allowing for a harmonious balance between work and personal life.

 💡 Memorable Quotes:

- “Treat healthcare like technology and make it exciting.” - Jen Azuri-Humm

- “If you can’t create a brand that gets people excited, you’re ten steps behind.” - Jen Azuri-Humm

- “Be transparent. If they know you’re honest and upfront, that’s most important.” - Jen Azuri-Humm

Don’t miss this opportunity to learn from one of the industry’s best. Tune in now and revolutionize your talent acquisition approach! 🌟

Sponsor information

www.LFG.com/Healthcare

Lincoln Financial annuities, life insurance, and workplace solutions help nearly 17 million customers confidently plan for their financial future. Lincoln Financial. Your Tomorrow. Our Priority. Lincoln Financial is the marketing name for Lincoln National Corporation and its insurance companies and broker/dealer affiliate Lincoln Financial Distributors, Inc. 

Support the show

In this episode of The ASHHRA Podcast, we dive deep into the world of human resources and leadership with our esteemed guest, Maria Zangardi, Senior Vice President of Human Resources at Universal Health Services (UHS).

🌟 Episode Highlights:

Unlocking Opportunities with "Yes": Maria shares her inspiring outlook on the power of saying "yes" to new opportunities, guided by mentors like Gerry Geckle, former SVP of Human Resources at UHS. Whether in HR or the gaming industry, her experiences highlight how embracing growth can lead to amazing career developments.

Mentorship and Teamwork: Discover why Maria values mentorship, collaborative spirit, and feedback. Her love for teamwork shines through as she discusses initiating a UHS softball team and her parallels between sports and professional life, emphasizing sacrifice, loyalty, and team success.

Career Pathways at UHS: Maria underscores UHS's remarkable career development programs, such as the COO in Training program, which fosters leadership through mentorship and rotating hospital modules. UHS's strong retention rates, some celebrating decades with the company, testify to effective career pathways and a supportive work environment.

Leadership and Lifelong Learning: For HR professionals, Maria offers advice on remaining mission-driven, seeking opportunities within healthcare, and committing to lifelong learning. She also shares personal anecdotes, including valuable lessons in vigilance and integrity, reinforcing the importance of learning from mistakes.

Work-Life Integration: Challenging the traditional concept of work-life balance, Maria promotes "work-life integration" — a more realistic approach that involves structuring daily routines efficiently, integrating work and personal life seamlessly.

Achievements and Employee Dedication: It's clear why UHS has been ranked number one in the healthcare provider sector of the American Opportunity Index. Maria praises UHS employees' dedication to quality patient care and highlights the organization's collaborative nature and commitment to growth, diversity, and inclusion.

🎧 Don't Miss This Episode! Tune in to hear more about Maria's career journey, her leadership philosophy, and invaluable insights into achieving professional success and fulfillment. Whether you're in HR, healthcare, or another field, Maria's experiences and advice provide actionable takeaways for your career growth.

📬 Stay Connected: Make sure to subscribe to The ASHHRA Podcast for more episodes packed with expert advice and inspiring stories. Have feedback or want to share your own career success story? We'd love to hear from you! Reply to this email or connect with us on social media.

Thank you for being a valued listener!

Warm regards,

Luke Carignan & Bo Brabo Hosts, The ASHHRA Podcast

Sponsor information

www.LFG.com/Healthcare

Lincoln Financial annuities, life insurance, and workplace solutions help nearly 17 million customers confidently plan for their financial future. Lincoln Financial. Your Tomorrow. Our Priority. Lincoln Financial is the marketing name for Lincoln National Corporation and its insurance companies and broker/dealer affiliate Lincoln Financial Distributors, Inc. 

Simplify screening, credentialing & compliance with oneBADGEhealthcare from ISB Global. Built for healthcare HR leaders. Learn more & get started here: https://isbglobalservices.com/onebadgeunitedstates/ashhra/

Support the show

We’re excited to share the latest episode of The ASHHRA Podcast, featuring an enlightening conversation with Pam Teufel, Senior Vice President and Chief Human Resources Officer at Mainline Health in Philadelphia. Join us as we delve deep into the "business of healthcare," uncovering the complexities and innovative strategies needed to thrive amidst financial challenges.

🎙️ Episode Highlights:

• Pam Teufel's Journey:

From a teenage start at Wegmans and a stint in Broadcast Journalism to a distinguished career in Human Resources across prominent healthcare institutions.

• Financial Strains on Health Systems:

With fewer than 25 systems making a profit, Pam shares how alternative revenue streams and affiliations can spell success.

• Revenue Model Dilemmas:

Discover how Medicare/Medicaid reimbursements and commercial insurance negotiations impact financial viability, and learn about the "silver tsunami" influencing patient demographics.

• Shifts in Patient Care Delivery:

Understand how the transition of procedures to ambulatory surgery centers is reshaping hospital revenues and patient flow.

• Operational Innovations:

Pam discusses joint ventures, lean service delivery, and integrating technology like telehealth and 'hospital at home' setups to save costs and improve care.

• Employee Engagement & Efficiency:

Learn the importance of empowering frontline employees, leveraging AI to optimize task delegation, and removing work-related pain points to foster a committed workforce.

• Patient-Centric Approaches:

From preventive healthcare initiatives to specialized post-discharge clinics, Pam emphasizes the necessity of coordinated care and efficient health management.

📌Key Discussion Points:

• Impact of Preventive Healthcare:

Pam strongly advocates for routine screenings like mammograms and colonoscopies to prevent severe health issues and reduce overall costs.

• Telehealth & Technology:

Post-COVID-19, telehealth's rise from 5% to 15% highlights its role in expanding remote care, complemented by in-home healthcare models supported by technology partners.

• DRG and Payment Systems:

Gain insights into the Diagnosis-Related Group (DRG) billing codes and the challenges hospitals face in balancing costs with fixed payments.

• Supporting the Elderly:

Whether through communal group homes or direct family care, the conversation underscores the vital need for preparing for aging and end-of-life care.

🤔 What’s Next? Pam Teufel shared poignant points on the ever-evolving landscape of healthcare, stressing the importance of early conversations about aging and death, especially for the "sandwich generation" balancing care for both children and elderly parents.

Thank you for being a part of The ASHHRA Podcast community. Stay tuned for more expert insights and discussions to help navigate the future of healthcare.

The ASHHRA Podcast Team

Sponsor information

www.LFG.com/Healthcare

Lincoln Financial annuities, life insurance, and workplace solutions help nearly 17 million customers confidently plan for their financial future. Lincoln Financial. Your Tomorrow. Our Priority. Lincoln Financial is the marketing name for Lincoln National Corporation and its insurance companies and broker/dealer affiliate Lincoln Financial Distributors, Inc. 

Support the show

This episode is brimming with valuable insights, particularly for healthcare professionals looking to navigate the complexities of retirement and employee benefits. Hosted by Bo Brabo and Luke Carignan, the episode features the expertise of Rachel Duncan and Kameka Grady from Lincoln Financial, our proud sponsor for January 2025.

Key Highlights from the Episode:

1. Asset Distribution and Financial Literacy:
    
   • Rachel discusses the critical issue of asset distribution in retirement accounts, underscoring the necessity of personalized education. She notes that an astounding 88% of full-time healthcare workers carry debt, which significantly impacts their retirement savings.
2. Supporting the Healthcare Workforce:
    
   • Rachel emphasizes the indispensable role of healthcare workers, portraying them as selfless service providers and unsung heroes. She also shares a touching personal story about her daughter's aspiration to enter the field of nursing.
3. Customization Over One-Size-Fits-All:
    
   • Lincoln Financial adopts a tailored approach to financial education, moving away from a one-size-fits-all model. This strategy includes offering one-on-one support and virtual tools to enhance financial literacy among healthcare employees.
4. Pioneering Solutions with Candidly:
    
   • Rachel introduces Lincoln Financial's partnership with Candidly, a company dedicated to helping healthcare workers with student loan refinancing and forgiveness, achieving an average monthly savings of $400 for participants.
5. Addressing Retirement Challenges:
    
   • Kameka outlines strategies for paying off debts, managing student loans, and creating actionable retirement plans. She also discusses Lincoln Financial’s involvement in the Collaborative for Equitable Retirement Savings, targeting disparities in retirement savings systems by race and gender.
6. Impact of Financial Education:
    
   • The episode sheds light on the significant wealth gap exacerbated by financial illiteracy. Programs like Lincoln Aspires aim to build trust and provide customized financial education to ensure equitable retirement outcomes.

Exclusive Insights for HR Professionals:

• The emphasis on the paternalistic approach of healthcare employers, like CEOs personally writing thank-you notes, highlights the importance of creating a supportive work environment.
• The significance of in-person interactions for benefit education and the successful integration of virtual formats post-COVID-19 is discussed, demonstrating the adaptability required in current times.

Stay Tuned:

The conversation about financial literacy and retirement planning in healthcare continues to evolve. Make sure to subscribe and stay tuned for more enlightening episodes from The ASHHRA Podcast, where we bring you frontline insights to empower the future of healthcare.

Thank you for being part of our community!

Warm Regards,

The ASHHRA Podcast Team

Sponsor information

www.LFG.com/Healthcare

Lincoln Financial annuities, life insurance, and workplace solutions help nearly 17 million customers confidently plan for their financial future. Lincoln Financial. Your Tomorrow. Our Priority. Lincoln Financial is the marketing name for Lincoln National Corporation and its insurance companies and broker/dealer affiliate Lincoln Financial Distributors, Inc. 

Support the show

We had the pleasure of chatting with Russell Podgorski, Executive Director of Talent Acquisition at Providence, on this episode of The ASHHRA Podcast. We dove deep into the evolving world of healthcare recruitment, organizational culture, and leveraging technology for talent acquisition. Here are three key takeaways from our insightful conversation:

• Innovation in Talent Sourcing: Russell emphasizes the importance of combining advanced technology with genuine human interactions. By integrating CRM systems and AI, organizations like Providence can tailor candidate experiences and enhance relationship-building, ensuring the right fit beyond just resumes and cover letters.
• Organizational Culture Match: Aligning a candidate's character and leadership style with the organization's culture is crucial. As Russell shared, focusing on soft skills, such as organizational agility and consensus influence, has significantly improved retention rates and leadership effectiveness at Providence.
• Beyond Traditional Applications: Traditional application processes often fall short in capturing top talent. Networking, personal connections, and innovative approaches to recruitment can more effectively identify and secure the best candidates. Technology can play a pivotal role in optimizing this, enabling candidates to be matched with roles that truly suit their skills and aspirations.

Tune in to The ASHHRA Podcast for more on how Providence is leading the way in healthcare recruitment, and gain valuable insights that could transform your approach to talent acquisition!

Best Regards,

The ASHHRA Podcast Team

This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?

Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN

Support the show