Deciding what backup software to use relies on understanding what kind of backup you want to create. I'll review the options.

It's not uncommon for email messages to companies to disappear into a black hole. I'll look at why that might be and steps you can take to reduce the odds of it happening to you.

User Access Control, or UAC, prompts you each time an application requires administrative access. Annoyance or feature?

"Getting used to it" might not always be ideal, but being open to it can result in surprising improvements. Besides, you're doing it already almost every day.

While using unsupported software is discouraged, sometimes it's the only option. I'll discuss the ramifications, alternatives, and what you need to do to stay safe.

Document management can be complex and confusing, particularly when cloud storage is involved. I'll review why that is and suggest how to manage it.

Free downloads, free scans, free trials -- so many things on the internet are free! Or are they?

When a legitimate email sender doesn't respond to an unsubscribe request, they're no longer legitimate. Here's what to do.

We rail against intrusions into our private affairs and private information and then post our private information publicly. Where's the logic in that?

Like many Microsoft products, Hotmail's name has changed a time or two and caused a great deal of confusion. I'll try to make sense of it all.