Every day, I'm asked to reset lost passwords, recover hacked accounts, or retrieve lost information in them. Here's my answer.

QR codes are a nifty way to encode web addresses and other text in a way that's easy for your smartphone to decode, but they are not without risk.

Terminology around routers and access points can be quite confusing. I'll describe each, how they relate, and why the differences matter.

Limited User Accounts restrict the ability of malware to cause problems on your system. Unfortunately, it may also restrict your ability to use the computer.

You can rely on online services for many things, but it's unwise to rely on them too much.

Image backups are great ways to back up absolutely everything on a hard disk. They're also good for retrieving most anything, including individual files.

How to back up Windows using its own built-in tools in eight easy steps. Four bonus steps handle Microsoft's plans to retire one of those tools.

It's easy to get confused between Facebook accounts and Facebook pages.

Backing up is critical, but exactly how you back up your encrypted container data depends on how secure your backups are.

Factory reset is a great option to have, but it doesn't cover all the scenarios a full image backup does.