In this episode of The Bagfather, we sit down with Mark Baker, Senior Manager of Baggage Strategy & Execution at Southwest Airlines, to explore how one of the world’s most recognised carriers keeps its baggage operations running smoothly. Mark shares insights into Southwest’s unique approach to customer service, operational efficiency, and the technology driving its baggage success. From lessons learned to future innovations, this conversation offers a rare glimpse into the strategies that keep passengers—and their bags—happy.

A must-listen for aviation professionals, frequent flyers, and anyone interested in the magic behind seamless travel.

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In this special on-location episode of The Bagfather, Marlon and Jen take you inside the iconic Willis Tower at United Airlines’ Global Headquarters. Joined by Kaveh Dabiran, Managing Director of Planning and Development for Corporate Real Estate, they explore how United is leading the way in aviation innovation — from reimagining airport infrastructure and baggage systems to preparing for electric aircraft and the potential return of supersonic travel.

Discover how flexibility, technology, and forward-thinking design are shaping the passenger experience of tomorrow, and why baggage remains at the heart of it all. Buckle up for a fascinating journey into the future of flight, both on the ground and in the skies.

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From United Airlines head office, in WIllis Tower, Chicago, we sit down with Craig Mosfords from the TSA for a behind-the-scenes look at airport security operations. 

Craig shares surprising stories about the unusual items travellers attempt to bring through security and gives insight into how the TSA manages these challenges. 

Plus, hear about what's next for the TSA as they adapt to new technologies and evolving security needs in the ever-changing world of air travel.

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From Iraq, to Sydney, to Chicago! Recorded from Willis Tower, home to United Airlines, we sit down with Mohammad Taher, self-titled as "The Airport Guy." Mohammad is on a mission to bring new talent into the aviation industry, addressing the declining interest in aviation careers. How do we inspire the next gen to be part of aviation?

His passion for using STEM education as a gateway and leveraging social media to highlight the industry's exciting and rewarding sides really does encourage change.

Listen as he discusses the challenges and opportunities in recruitment, and how showing the ‘good parts’ of aviation truly can inspire the next generation.

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Meet Jen and Marlon, hosts of The Bagfather, learn a little more about them and get an inside look at the podcast's mission.

This episode introduces the world of baggage operations, travel logistics, and the stories behind the scenes of air travel.

Perfect for industry insiders and curious travellers alike.

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Welcome to The Bagfather, the podcast exploring the world of baggage and aviation. In this series, we'll reveal the stories, innovations and secrets behind global travel.

Hosted by industry experts Marlon van der Meer and Jen Zemba, The Bagfather covers everything from luggage breakthroughs to fascinating behind-the-scenes moments. It’s a must-listen for aviation fans, tech enthusiasts, and anyone curious about travel logistics.

New episodes released every fortnight. 

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