The Best Job You Never Heard Of

The Best Job YNHO - How to Be Great

This week, your host Grace explains that long-term success in hotel sales comes from integrity, trust, and reliability rather than just hitting numbers.

She says great salespeople ask thoughtful questions, listen closely, and use deep property knowledge—meeting room specs, setups, renovations, rates, and guest feedback—to confidently tailor proposals.

Because hotels are a people business, they build genuine relationships through personal connection and consistent follow-up, sharing an example of winning a competitive Levi’s group after gifting a meeting planner a paperback novel.

She notes that when problems arise—leaks, double-bookings, last-minute VIP requests—great salespeople stay calm, care, and help solve issues quickly and professionally, even if operations teams are involved.

She adds that warmth and positive energy matter more than being flashy, and previews future stories from her career.

Timecodes

00:00 Welcome and Setup

00:39 Integrity Builds Trust

01:07 Ask and Listen

02:05 Know the Property

03:02 Relationships Matter

03:44 Paperback Book Story

06:20 Handling Problems Calmly

08:29 Follow Up Consistently

09:06 Bring Positive Energy

10:12 Wrap Up and Teaser

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Hey, my dear Future Hotel Career Friends! It's me, Grace! I just want to thank you for listening to the podcast. I hope you’ll let me know what you think about the it and if any particular episodes resonate with you.

I’ll be picking up my YouTube Channel and sharing lots of content on there to help you in your quest for a career in the Hospitality Industry. My YT info is provided below along with all of my contact information and other social channels where you can find me. Don’t hesitate to get in touch…I would love to hear from you.

Contact Info

Grace Taylor Segal

Email: [email protected]

Facebook Page here

Facebook Group here

Instagram @bestjob.hotelsales

TikTok bestjob_ynho

Pinterest here

Website here

YouTube Channel here

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Please leave a review if you like the show!

On Apple Podcasts (just follow these steps)

· Open the Apple Podcasts app.

· Search for the podcast you want to review.

· Select the podcast show page (not an individual episode).

· Scroll to the bottom of the page.

· Click "Write a Review".

Thank you so much for taking the time to review the show!

See you next time on The Best Job You Never Heard Of!

The Best Job YNHO - Nail Your Next Site Inspection

In this episode, Grace explains why site inspections are a critical, often overlooked skill in hotel sales, emphasizing that clients decide based on what they see and feel.

She frames the inspection as a performance and relationship builder and warns against winging it, outlining preparation steps such as researching the client’s needs, walking the route, checking rooms, lights, and restrooms, coordinating with the front desk, and adding thoughtful touches like a personalized agenda, welcome note, and refreshments.

She suggests a tour flow (lobby, guest rooms, meeting space, food and beverage, amenities, and back-of-house when appropriate), narrating benefits over facts, tailoring to the client, asking questions, and reading reactions.

She advises ending with a comfortable sit-down recap, providing a takeaway packet, asking for the business, and sending same-day personalized follow-up.

Timecodes

00:00 Site Inspection Mindset

01:19 Prep Like a Pro

02:59 Warm Welcome First

03:15 Tour Route Blueprint

04:09 Sell Benefits Not Facts

05:01 Ask Questions Listen

06:17 Close the Deal

07:34 Follow Up Fast

08:18 Final Takeaways

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Hey, my dear Future Hotel Career Friends! It's me, Grace! I just want to thank you for listening to the podcast. I hope you’ll let me know what you think about the it and if any particular episodes resonate with you.

I’ll be picking up my YouTube Channel and sharing lots of content on there to help you in your quest for a career in the Hospitality Industry. My YT info is provided below along with all of my contact information and other social channels where you can find me. Don’t hesitate to get in touch…I would love to hear from you.

Contact Info

Grace Taylor Segal

Email: [email protected]

Facebook Page here

Facebook Group here

Instagram @bestjob.hotelsales

TikTok bestjob_ynho

Pinterest here

Website here

YouTube Channel here

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Please leave a review if you like the show!

On Apple Podcasts (just follow these steps)

· Open the Apple Podcasts app.

· Search for the podcast you want to review.

· Select the podcast show page (not an individual episode).

· Scroll to the bottom of the page.

· Click "Write a Review".

Thank you so much for taking the time to review the show!

See you next time on The Best Job You Never Heard Of!

The Best Job YNHO - Season 1, Episode 7

How to Move Up the Hotel Career Ladder

If you’re starting out in the hotel world but dreaming of a role in sales or leadership, how do you make that move?

In this episode of *The Best Job You Never Heard Of*, Grace breaks the journey down into practical, intentional steps. She explains why your current role—whether you work at the front desk, in housekeeping, or in reservations—is your training ground, and how the reputation you build there can open doors throughout your career.

Drawing on her own experience entering the hotel business at age 30 while raising four young boys, Grace shares how staying calm under pressure became one of her greatest professional strengths. She also covers the hotel-sales language worth learning, ways to gain experience before you have a sales title, and how to tell your manager about your ambitions with confidence and respect.

In This Episode, You’ll Learn

- Why excellence in your current role is the first step toward advancement

- The everyday habits managers notice—and remember

- Why staying calm, positive, and guest-focused is such a valuable leadership skill

- Essential hotel terms, including ADR, comp set, RevPAR, BEOs, and conversions

- How sales and revenue teams work together

- Ways to learn from the sales team through shadowing, site tours, and special projects

- How to communicate your career goals without seeming entitled

- Skills you can build on your own through courses, books, and practice

- Why you shouldn’t wait until you feel 100% ready to apply for the next opportunity

Key Takeaway

Moving from an entry-level hotel position into sales isn’t a mystery—it’s a series of small, intentional steps. Be excellent where you are, stay curious, speak up about your goals, and never stop learning.

Coming Next

In the next episode, Grace walks through a real-world hotel sales process, from the first inquiry to the final bill, for a behind-the-scenes look at how hotel sales really works.

Thanks for listening to *The Best Job You Never Heard Of*. Keep believing in the incredible career waiting for you.

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Hey, my dear Future Hotel Career Friends! It's me, Grace! I just want to thank you for listening to the podcast. I hope you’ll let me know what you think about the it and if any particular episodes resonate with you.

I’ll be picking up my YouTube Channel and sharing lots of content on there to help you in your quest for a career in the Hospitality Industry. My YT info is provided below along with all of my contact information and other social channels where you can find me. Don’t hesitate to get in touch…I would love to hear from you.

Contact Info

Grace Taylor Segal

Email: [email protected]

Facebook Page here

Facebook Group here

Instagram @bestjob.hotelsales

TikTok bestjob_ynho

Pinterest here

Website here

YouTube Channel here

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Please leave a review if you like the show!

On Apple Podcasts (just follow these steps)

· Open the Apple Podcasts app.

· Search for the podcast you want to review.

· Select the podcast show page (not an individual episode).

· Scroll to the bottom of the page.

· Click "Write a Review".

Thank you so much for taking the time to review the show!

See you next time on The Best Job You Never Heard Of!

The Best Job You Never Heard Of- Behind the Scenes of the Hotel Sales Office_S1_Ep6

In this episode of The Best Job You Never Heard Of, host Grace takes listeners behind the scenes of a hotel sales office. She explains the responsibilities and daily tasks of hotel sales managers, who are crucial in bringing group business to hotels.

Grace provides insights into the roles within the sales office, from directors to sales assistants, and highlights the importance of networking, client relationship management, and strategic planning.

She also discusses the challenges faced, such as hitting quotas and managing difficult clients, and concludes by emphasizing the rewarding aspects of the career and the potential for growth and advancement.

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Hey, my dear Future Hotel Career Friends! It's me, Grace! I just want to thank you for listening to the podcast. I hope you’ll let me know what you think about the it and if any particular episodes resonate with you.

I’ll be picking up my YouTube Channel and sharing lots of content on there to help you in your quest for a career in the Hospitality Industry. My YT info is provided below along with all of my contact information and other social channels where you can find me. Don’t hesitate to get in touch…I would love to hear from you.

Contact Info

Grace Taylor Segal

Email: [email protected]

Facebook Page here

Facebook Group here

Instagram @bestjob.hotelsales

TikTok bestjob_ynho

Pinterest here

Website here

YouTube Channel here

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Please leave a review if you like the show!

On Apple Podcasts (just follow these steps)

· Open the Apple Podcasts app.

· Search for the podcast you want to review.

· Select the podcast show page (not an individual episode).

· Scroll to the bottom of the page.

· Click "Write a Review".

Thank you so much for taking the time to review the show!

See you next time on The Best Job You Never Heard Of!

Timecodes

00:00 Introduction to Hotel Sales

00:46 Understanding the Sales Office

01:47 A Day in the Life of a Sales Manager

05:03 Roles and Responsibilities in the Sales Office

07:02 Key Tools for Hotel Sales

08:24 The Thrill of the Sale

10:27 Challenges in Hotel Sales

13:01 The Rewards and Career Growth

14:22 Conclusion and Next Steps

Best Job You Never Heard Of - How to Get Your First Hotel Job_S1_Ep5

In this episode, Grace explores how to secure your first hotel job, even without prior experience. She outlines various entry-level positions like front desk agent, reservations agent, bell staff, and more.

Grace provides actionable steps for job hunting, including applying online, leveraging job boards, and walking into hotels with your resume. She emphasizes the importance of tailoring your resume to highlight transferable skills and preparing thoroughly for interviews with behavioral questions.

Grace also discusses the significance of sending a follow-up thank you note to stand out and encourages a positive mindset for success in the hospitality industry. Tune in to learn how to break into the hotel world and thrive.

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Hey, my dear Future Hotel Career Friends! It's me, Grace! I just want to thank you for listening to the podcast. I hope you’ll let me know what you think about the it and if any particular episodes resonate with you.

I’ll be picking up my YouTube Channel and sharing lots of content on there to help you in your quest for a career in the Hospitality Industry. My YT info is provided below along with all of my contact information and other social channels where you can find me. Don’t hesitate to get in touch…I would love to hear from you.

Contact Info

Grace Taylor Segal

Email: [email protected]

Facebook Page here

Facebook Group here

Instagram @bestjob.hotelsales

TikTok bestjob_ynho

Pinterest here

Website here

YouTube Channel here

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Please leave a review if you like the show!

On Apple Podcasts (just follow these steps)

· Open the Apple Podcasts app.

· Search for the podcast you want to review.

· Select the podcast show page (not an individual episode).

· Scroll to the bottom of the page.

· Click "Write a Review".

Thank you so much for taking the time to review the show!

See you next time on The Best Job You Never Heard Of!

Timecodes

00:00 Introduction to Landing Your First Hotel Job

00:55 Understanding Entry-Level Opportunities

01:52 Where to Find Hotel Job Listings

02:51 The Power of In-Person Applications

04:41 Tailoring Your Resume for Hospitality

06:46 Preparing for the Interview

08:53 The Importance of Follow-Up

10:11 Mindset and Final Tips

11:35 Conclusion and Next Episode Preview

The Evolution of the Hotel Industry - From Ancient Inns to Global Giants_S1_Ep4

In this episode of The Best Job You Never Heard Of, Your host, Grace, takes listeners on a journey through the history of the hotel business. S

tarting from ancient inns and monasteries to the rise of modern hotel giants like Marriott and Hilton, she highlights key developments and the significance of knowing the industry's roots.

Grace also shares personal experiences working for various hotel brands and touches on the current trends and innovations shaping the hospitality industry.

The episode concludes with a preview of the next topic: how to land your first job in a hotel, even with no prior experience.

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Hey, my dear Future Hotel Career Friends! It's me, Grace! I just want to thank you for listening to the podcast. I hope you’ll let me know what you think about the it and if any particular episodes resonate with you.

I’ll be picking up my YouTube Channel and sharing lots of content on there to help you in your quest for a career in the Hospitality Industry. My YT info is provided below along with all of my contact information and other social channels where you can find me. Don’t hesitate to get in touch…I would love to hear from you.

Contact Info

Grace Taylor Segal

Email: [email protected]

Facebook Page here

Facebook Group here

Instagram @bestjob.hotelsales

TikTok bestjob_ynho

Pinterest here

Website here

YouTube Channel here

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Please leave a review if you like the show!

On Apple Podcasts (just follow these steps)

· Open the Apple Podcasts app.

· Search for the podcast you want to review.

· Select the podcast show page (not an individual episode).

· Scroll to the bottom of the page.

· Click "Write a Review".

Thank you so much for taking the time to review the show!

See you next time on The Best Job You Never Heard Of!

Timecodes

00:00 Introduction to the Best Job You Never Heard Of

01:00 The Origins of the Hotel Industry

02:11 The Rise of Modern Hotels

04:00 The Dominance of Major Hotel Chains

06:36 The Evolving Landscape of Hospitality

07:30 Personal Experiences in the Hotel Industry

12:47 Conclusion and Next Steps

The Best Job YNHO - How to Break Into the Hotel Biz_S1_Ep3

Thinking about a career change—or just curious how people actually get their start in hotels, especially in Sales? In this episode, Grace shares the real-world pathways into hospitality without a hospitality degree or years of experience. You’ll learn which entry-level roles open doors, how to position your existing skills (from retail to teaching to admin), and the simple mindset shifts that help you get noticed and move toward that hidden-gem role: Hotel Sales Manager.

You’ll Learn

• Where to start: The best entry points
• Your transferable skills
• Mindset that moves you forward
• How people get discovered
• Networking that actually works
• Speak the language
• Resume & cover letter tips

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Hey, my dear Future Hotel Career Friends! It's me, Grace! I just want to thank you for listening to the podcast. I hope you’ll let me know what you think about the it and if any particular episodes resonate with you.

I’ll be picking up my YouTube Channel and sharing lots of content on there to help you in your quest for a career in the Hospitality Industry. My YT info is provided below along with all of my contact information and other social channels where you can find me. Don’t hesitate to get in touch…I would love to hear from you.

Contact Info

Grace Taylor Segal

Email: [email protected]

Facebook Page here

Facebook Group here

Instagram @bestjob.hotelsales

TikTok bestjob_ynho

Pinterest here

Website here

YouTube Channel here

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Please leave a review if you like the show!

On Apple Podcasts (just follow these steps)

· Open the Apple Podcasts app.

· Search for the podcast you want to review.

· Select the podcast show page (not an individual episode).

· Scroll to the bottom of the page.

· Click "Write a Review".

Thank you so much for taking the time to review the show!

See you next time on The Best Job You Never Heard Of!

The Best Job YNHO - A Day in the Life of a Hotel Sales Manager_S1_Ep2

In this episode, Grace pulls back the curtain on what a real day looks like in hotel sales—where you’re not just selling rooms, you’re curating experiences.

You’ll learn:

• How top sales managers structure their mornings for momentum (email triage + smart CRM use).
• What actually happens on a site inspection—and how to tailor the tour and negotiate without discounting your value.
• The cross-department dance: coordinating with events, catering, front office, and housekeeping so nothing slips.

Consistency closes: you build momentum one call, one follow-up, and one detail at a time—because you’re selling guidance and an experience, not just inventory.

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Hey, my dear Future Hotel Career Friends! It's me, Grace! I just want to thank you for listening to the podcast. I hope you’ll let me know what you think about the it and if any particular episodes resonate with you.

I’ll be picking up my YouTube Channel and sharing lots of content on there to help you in your quest for a career in the Hospitality Industry. My YT info is provided below along with all of my contact information and other social channels where you can find me. Don’t hesitate to get in touch…I would love to hear from you.

Contact Info

Grace Taylor Segal

Email: [email protected]

Facebook Page here

Facebook Group here

Instagram @bestjob.hotelsales

TikTok bestjob_ynho

Pinterest here

Website here

YouTube Channel here

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Please leave a review if you like the show!

On Apple Podcasts (just follow these steps)

· Open the Apple Podcasts app.

· Search for the podcast you want to review.

· Select the podcast show page (not an individual episode).

· Scroll to the bottom of the page.

· Click "Write a Review".

Thank you so much for taking the time to review the show!

See you next time on The Best Job You Never Heard Of!

Timecodes

00:00 Welcome & why hotel sales is more dynamic than you think

01:05 Morning routine: email triage, prioritizing leads, living in the CRM

03:00 Grace’s throwback: from manila folders to modern systems

05:00 Planning the day & the 8:00 a.m. sales huddle (Renaissance Esmeralda story)

07:00 Client interactions: site inspections that sell the experience

08:10 Negotiation mindset: protect profit while winning the business

09:00 Internal collaboration: events, catering, front office, housekeeping

10:30 Details, checklists, and quality control—why precision matters

11:15 Afternoon rhythm: closing, follow-ups, thank-yous that build loyalty

12:10 Handling curveballs: cancellations, reschedules, and tough calls

13:10 Grace’s core lesson: “Not your fault—but still your responsibility”

15:00 Wind-down: review wins, set tomorrow’s plan, keep learning

15:45 Who thrives in hotel sales + next-episode teaser

Best Job You Never Heard of - Welcome!

Discover the Hidden Gem Career: Hotel Sales Manager

In the first episode of 'The Best Job You've Never Heard Of,' host Grace Taylor Segal introduces listeners to the exciting and often-overlooked career of a hotel sales manager.

Grace shares her personal journey in the industry, highlighting the travel perks, high-end client interactions, and tremendous growth opportunities. From her first thrilling trip to New York City to building meaningful relationships with clients like Levi's,

Grace illustrates why this role is a perfect blend of strategy, creativity, and people skills. Tune in to learn why becoming a hotel sales manager might just be the best kept secret in the job market and how you can break into this fulfilling career.

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Hey, my dear Future Hotel Career Friends! It's me, Grace! I just want to thank you for listening to the podcast. I hope you’ll let me know what you think about the it and if any particular episodes resonate with you.

I’ll be picking up my YouTube Channel and sharing lots of content on there to help you in your quest for a career in the Hospitality Industry. My YT info is provided below along with all of my contact information and other social channels where you can find me. Don’t hesitate to get in touch…I would love to hear from you.

Contact Info

Grace Taylor Segal

Email: [email protected]

Facebook Page here

Facebook Group here

Instagram @bestjob.hotelsales

TikTok bestjob_ynho

Pinterest here

Website here

YouTube Channel here

Please leave a review if you like the show!

On Apple Podcasts (just follow these steps)

· Open the Apple Podcasts app.

· Search for the podcast you want to review.

· Select the podcast show page (not an individual episode).

· Scroll to the bottom of the page.

· Click "Write a Review".

Thank you so much for taking the time to review the show!

See you next time on The Best Job You Never Heard Of!

Timestamps

00:00 Introduction to the Best Job You've Never Heard Of

00:30 The Exciting Perks of Being a Hotel Sales Manager

01:28 A Memorable First Trip to New York City

02:38 What Does a Hotel Sales Manager Do?

04:13 How I Found My Way into Hotel Sales

08:10 The Journey to Becoming a Sales Manager

11:33 Building Relationships and Booking Big Clients

13:09 The Fun Perks of the Job

14:28 Why This Job is a Hidden Gem

15:21 Conclusion and Next Episode Teaser