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The Best KPIs to Track in a Blue Collar Call Center
Buy me a coffee if you'd be so kind: https://ko-fi.com/caffeinatedcx
In this episode of Caffeinated CX we talk KEY PERFORMANCE INDICATORS or as we lovingly call them... KPIs.
Specifically, we talk about which ones make the most sense to track religiously in a Blue Collar Call Center.
Coincidentally, that's the name of my book! And it's follow up/addendum/add-on/extension: The Blue Collar Call Center: Rebuttal Field Manual, but that's not important right now. What is important is knowing what KPIs to track.
And that's what this episode is about bro.
https://linktr.ee/caffcx
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By David Powers
5
11 ratings
Buy me a coffee if you'd be so kind: https://ko-fi.com/caffeinatedcx
In this episode of Caffeinated CX we talk KEY PERFORMANCE INDICATORS or as we lovingly call them... KPIs.
Specifically, we talk about which ones make the most sense to track religiously in a Blue Collar Call Center.
Coincidentally, that's the name of my book! And it's follow up/addendum/add-on/extension: The Blue Collar Call Center: Rebuttal Field Manual, but that's not important right now. What is important is knowing what KPIs to track.
And that's what this episode is about bro.
https://linktr.ee/caffcx