What can Waffle House teach you about crisis management? A lot more than you'd expect. In this quick and witty episode, Jeff Matlow unpacks the brilliance of the “Waffle House Index” and how clarity leads through chaos. In this episode, you’ll learn: 🔹 What the Waffle House Index is—and why it works 🔹 How strong [...]

Deadlines often feel like pressure — after all, they’re meant to push. But not all deadlines are created equal. In this episode, Jeff Matlow reflects on some personal stuff happening in his life and how it's viewed from the perspective of deadlines. 🎧 Press play. But don't say I didn't warn you. _______________ A lot [...]

Do you feel confined by your own routines or your decisions? Are they backing you into a corner? Turns out, you might be caught in a leadership trap. In this episode, Jeff Matlow shows you how to break free from the trap and get back to that growth you wanted. In this episode you're gonna [...]

Sometimes it’s not what you do — it’s what you don’t do. In this episode, Jeff Matlow unpacks omission bias: that false belief that inaction is safer than action, even when it is just as damaging. Here are a few tidbits you’ll learn in this episode: ✅ How omission bias appears in your life ✅ [...]

Sure, tough conversations may be uncomfortable, but that's why they're called "tough conversations". It's time you learn that they don't have to be tough after all.

There are four types of leaders who fail to help their department grow. I've got the metaphor of all metaphors to explain my point. It starts with a sheep, a well of water and a whole lot of uncomfortable truth about how you lead your team. Here's what you'll find inside this well of truth: [...]

Are you trying to be the hero in every situation? As it turns out, being the hero might be your biggest downfall. In this episode, Jeff Matlow grabs the cape of Hero Syndrome and shows you a smarter way to move forward. In this heroic episode, you’ll learn:✅ What Hero Syndrome is and why [...]

Your customers come to you excited — do you keep that feeling alive, or does it die out like open fizzy water on a hot counter? In this episode, Jeff Matlow tells you about the two important customer lessons every company needs to know in order to maintain and build loyalty. Within the two [...]

Your expectations shape reality, whether you realize it or not. Your underperforming employee isn't the problem, your self-fulfilling prophecy is.

Managing people is hard. But it's a required activity on the path to leadership. Maybe we should rethink leadership. Just ask Hubspot's co-founder, Dharmesh Shah.