Most businesses focus on everything else -- but they don't understand that keeping the client happy is paramount for any business. Your team is the perfect tool to help you do that.

BJ & Rich rocket off on a new series called 'Forward Leadership' where they will be tackling management issues small businesses face every day. This week we will be focusing on what specific acts you can do to make you a better leader.

Your business can harness Slack to boost employee engagement, create a sense of community in your workforce, and even give employee recognition.