What does it take to reinvent yourself in real estate — moving to a new market, joining a new brand, and building something from the ground up?

In this episode of The Better Podcast, Jen Baird sits down with Hayden Ringrose, a Bayleys agent based on Waiheke Island, to talk about the career pivots, personal disciplines and mindset shifts that have defined his journey in real estate.

Hayden's path to real estate is anything but conventional — starting out as a tour bus driver before finding his feet in the industry in Dunedin, relocating to Waiheke Island, and eventually making the move to Bayleys. Each transition required him to rebuild his network, re-establish his reputation and back himself in an unfamiliar environment.

In this conversation, Hayden reflects on what it really means to enter a new market and build trust from scratch, why aligning with the right brand changed the calibre of his business, and the personal disciplines that keep him sharp, consistent and showing up at his best.

This is a conversation about reinvention, resilience and what it looks like to grow into the agent you always wanted to be.

What does it take to build a world-class marketing campaign for one of New Zealand's most extraordinary private coastal estates?

In this episode of The Better Podcast, Jen Baird sits down with James Phelan, National Residential Marketing Manager at Bayleys, to unpack the strategy, discipline, and thinking behind the Andersons Cove campaign.

Set across 48 hectares of palm-fringed coastline between Mangawhai and Langs Beach, Andersons Cove is a once-in-a-generation coastal estate — long shielded from public view and known only to a discreet circle of family and close friends. Marketing a property like this to the right buyer, in the right way, required a different level of thinking entirely.

James shares what it really takes to pitch and win a listing of this calibre, build a campaign mix worthy of the property, and leverage media relationships to bring Andersons Cove to the attention of the world.

He also reflects on the role of database intelligence, campaign sequencing, and why great marketing should not be underestimated as a discipline in real estate.

This is a conversation about what exceptional property marketing actually looks like — and what every agent can learn from it.

What does it take to perform at the highest level in the world—and then apply that mindset beyond sport?

In this episode of The Better Podcast, Jen Baird sits down with Olympic silver medallist Ethan Mitchell to explore a career defined by relentless pursuit, discipline, and high performance.

From winning silver at the Rio 2016 Olympics as part of New Zealand’s track cycling Team Sprint squad, to now leading performance and growth within a high-performing real estate business, Ethan shares what it really takes to operate at an elite level.

He reflects on the mindset required in high-performance sport—where success is built on sacrifice, structure, and total focus—and how those same principles translate into the ambiguity and pressure of real estate.

Ethan also unpacks the realities of competing on the world stage, the cost of chasing marginal gains, and why process, discipline, and internal motivation are the foundations of sustained success.

This is a conversation about Olympic-level performance—and what it teaches us about achievement in any field.

What really separates top performers from everyone else?

In this solo episode of The Better Podcast, Jen Baird reflects on the lessons she’s learned from more than 20 years in real estate — and the consistent habits shared by some of the industry’s highest performers.

Recorded during awards season at Bayleys, Jen unpacks the five key foundations that repeatedly show up behind long-term success: mastering the basics, creating structure, building discipline, prioritising health and fitness, and developing a strong mindset.

From prospecting and building trust to managing energy, routines, and self-belief, this episode is a practical and honest look at what actually drives sustainable performance in a competitive industry.

Jen also explores why most people already know what they should be doing — but struggle to consistently apply it — and how small changes over time can completely shift the trajectory of a business and career.

This episode is both a reset and a challenge: what’s one thing you could change tomorrow to move yourself forward?

What does it really take to start again — and succeed?

In this episode of The Better Podcast, Jen Baird sits down with Heather Walton-Bycroft to unpack a career shaped by reinvention, resilience, and high performance under pressure.

From running a legal firm to stepping away from property development and rebuilding her life and career, Heather shares the realities behind starting again in real estate — and what separated survival from success.

Heather reflects on how she built momentum in the industry, including evolving her business across different markets over time, and why backing yourself in new environments is often part of long-term growth. She also shares how to truly leverage a network, the discipline behind reaching the top tier of the industry, and what it takes to build momentum when there’s no safety net.

This is a candid look at the less-visible side of success — and the mindset required to sustain it.

Kathryn Robertson, Bayleys Takapuna Residential Manager, joins The Better Podcast for a conversation about leadership, personal growth, and building a thriving real estate business.

Before entering real estate, Kathryn had a successful career in the New Zealand Police. In this episode she shares how the skills she developed in policing — resilience, communication, discipline, and problem-solving — have shaped her approach to real estate and leadership.

Kathryn also reflects the transition from sales into management, what great mentoring looks like within a branch, and how creating the right culture can help agents grow and succeed. The conversation also explores the opening of the new Bayleys Takapuna office and the opportunity it creates for collaboration, client experience, and attracting new talent.

Jen Baird is joined by Sarah Wood, CEO of realestate.co.nz, for a future-focused conversation on the changing dynamics of the real estate industry. Sarah shares her perspective from inside one of the country’s most influential property platforms, discussing how agent behaviour, consumer expectations, and property marketing have evolved over time.

We’re joined by Conor Patton, National Auction Manager, to explore the auction process from the auctioneer’s perspective.

Conor shares how strong collaboration between agents and auctioneers helps create the conditions for a successful auction day. He discusses the behaviours that set the best agents apart, common pitfalls to avoid, and what effective communication looks like throughout the campaign.

The conversation also looks at negotiation — the questions buyers ask, the challenges that arise on auction day, and the role the salesperson plays in helping navigate these moments with clarity and confidence.

This episode features a conversation with Josh Nixon and Tricia Lafferty to explore what happens on auction day and how agents prepare for the energy, pressure and opportunity in the room.

They discuss their approach to auction day preparation, how they manage nerves for vendors and buyers, and how they work closely with the auctioneer to guide the process. Josh and Tricia also share how they approach challenging scenarios, including one-bidder auctions and passed-in properties, and the practical steps they take to maintain momentum and achieve strong outcomes.

In this episode, we sit down with Lorraine Young and Carolyn Ryan to unpack the first stage of a successful auction campaign: the strategy behind choosing auction as the method of sale.

They discuss how to guide vendors through the decision-making process, when auction is the right approach, and how experienced agents position auctions with confidence. Lorraine and Carolyn also share how they navigate common vendor concerns and explain the language and examples that help build trust and clarity from the very beginning of the campaign.