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The Big Red Podcast
The Big Red Podcast episodes
- Episode 18: You Wouldn't Like Him When He's Angry... But We Love It!
Grab tight and buckle up while Tristan shares his airport misadventure when CrowdStrike broke the world for a couple days. But have no fear! He made it home - just barely. We also dig into a recommendation from our friend Lazlo in Hungary on preventing attrition. Hi Lazlo!
42 min - Episode 17: We've gone to the Darkside
In this episode we continue our conversation on if high CSAT leads to lower employee retention, Tristan gets mad and wants you off of his lawn, and we end with the most uplifting realization that nothing matters and there is no hope
53 min - Our First 'Mini-Sode' - 2x's The Mediocrity in Half the Time!
Come hang out with us while we half-ass an episode and then call it a mini-sode!
Thanks to The Longest Johns for bring Sea Shanties to The Big Red Pod!
26 min - Episode 16: Skills? Where We're Going, We Don't Need Skills.
Hold onto your seats, folks—Lindsay's actually prepared for once, and we're hittin' 88 miles per hour into Reddit usernames and tackling Tristan’s hot take on the “unskilled” world of customer service. No DeLorean needed.
43 min - Episode 15: Tristan's Amnesia, Fair Wages, and Love Letters to Customers
Come hang out with the Big Red Pod while we dig into our spotty memories, the importance of paying fair and livable wages, and how to build lasting and impactful relationships with your customers.
Enjoy!
50 min - Episode 14: Brain Chips & the Worlds First Karen......and Lindsay needs to lock her door when we record
Holy moly, what an episode. Lindsay leaves it up to Tristan and Dallas to come prepared and we all pay for that decision.
Come chill with us while we dig into brain chips, our boys Ea-Nasir and Nanni in Mesopotamia (yes, seriously, we talk about ancient history. Sorry), and we get to meet the real brains behind the op, Lindsay's wife!
50 min - Episode 13: There was a chatbot, told a lie, AI-Ai-ohhhhh
We're back! In this episode we dig into Lindsay's epic journey to running a marathon and what happens a chatbot goes bad. Tune in and hang out!
42 min - Episode 12: Follow Me if You Want to Lead. Part 2... Kind of
Join Lindsay, Tristan, and Dallas while we ramble our way through the second(ish) part of our exploration of leadership archetypes!
54 min - 56 min
- Episode 10: Buzzwords - Let's Circle Back to This and Put a Pin In It
Come hang out with the Big Red Podcast where we dig into corporate buzzwords and how to "navigate" working with difficult people!
48 min
About The Big Red Podcast
From the publisher's feed
Support Ops and How the Frontline Impacts the Bottom Line.