In Episode 2, Ken dissects the station response of a commercial airline in regards to an aviation disaster by taking a deeper look at the highs and lows of how a commercial airline responds to a plane crash on airport property. Retired American Airlines General Manager Greg Klein joins Ken in the studio to tell the story of how he and his team responded to the crash of American Airlines Flight 1420 upon landing on June 1st, 1999 in Little Rock, Arkansas.

In the aftermath of a commercial aviation accident what is the process for accident investigation? Who are the players and what are their roles? Aviation Emergency Response consultant Ken Jenkins interviews Tommy McFall, a former National Transportation Safety Board and American Airlines investigator to get the answers.

In addition, Ken will delve in to how accident investigation may differ outside of the United States by exploring the on scene activities involving the crash of American Airlines Flight 965 in Cali, Columbia on December 20, 1995. We will examine the accident investigation, as well as the humanitarian response for this tragic accident.