Cash flow keeps MSPs alive—and too many still leak dollars in AR. In this episode, Josh Peterson and Ryan Alter talk with Nicholas from Alternative Payments about practical ways to speed up collections, reduce aging, and make “quote-to-cash” truly automatic for MSPs.

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Nicholas, Partnerships Manager at Alternative Payments, joins the BMK Vision Podcast to unpack the everyday realities of MSP cash flow—and how disciplined AR automation transforms margins. We dig into why so many providers still chase checks, when to pass on credit card fees (and how to do it ethically), and the simple workflow shifts that pull cash in faster without straining client relationships. You’ll hear real talk on lines of credit, deposits for hardware-heavy projects, and how to design payment options that meet clients where they are while protecting your bank balance.

👉 The MSP AR reality: why invoices often pay 20+ days past due—and the levers that reliably shrink it to near-zero with auto-pay and ACH.

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New founder story with real talk for aspiring MSP/MSSP owners. Josh Peterson sits down with Will Robinson to unpack the leap from government IT to launching a cybersecurity-forward services firm—covering sales, pricing, tool choices, and hiring. If you’re building from zero or resetting your go-to-market, this is your blueprint.

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Will Robinson (Thirdeye View Corp) joins Josh Peterson to explore what it actually takes to start—and sustain—an MSSP that small businesses trust. From sharpening CEO-as-seller habits to avoiding tool-stack whiplash, Will shares candid lessons from his first steps plus a practical approach to pricing and profit.

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From the Trenches with Jim Smith digs into the messy middle of MSP growth—hiring, sales, and leadership. Join host Josh Peterson and Proper Sky founder Jim Smith for candid lessons you can apply immediately to build a stronger, more resilient MSP.

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Jim Smith, founder and CEO at Proper Sky, shares the real story behind scaling an MSP—from losing 90% of MRR and rebuilding, to shifting from “do it all” owner to vision-led leader. You’ll hear how he reframed growth around people, systems, and clear KPIs rather than heroics and hustle.

👉 The “who, not what” rule: why hiring people smarter than you accelerates scale and reduces owner dependency

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Alek Perhalo, Co-Founder at SafePoint IT, joins Josh Peterson to unpack the unglamorous truth of MSP sales: persistence beats one-off sprints. Alek shares how starting as a break/fix shop, learning business fundamentals on the fly, and clearly dividing partner roles (service vs. go-to-market) set the stage for steady growth. The conversation moves from early missteps to practical systems—budgeting, tooling, and touch patterns—that make results predictable.

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👉 Why persistence wins: treating sales/marketing as an ongoing system, not a 90-day experiment

You’ll leave with a simple, durable playbook: commit the budget, pick the stack, design the touch mix, and keep showing up. Visit https://beringmckinley.com

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A candid founder story from the factory floor to a fast-growing MSP. Host Josh Peterson digs in with guest Ron Opperman on hiring that first tech, switching from reactive IT to proactive managed services, and building a sales engine that actually closes.

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Ron Opperman, Partner at E3 IT Services (Turnersville, NJ), shares how an industrial-engineering start became a 14-person MSP powered by process, practice, and people. He recounts the leap from CAD and plant optimization to break/fix, then to managed services—plus the inflection points that changed everything: the first hire, Profit First discipline, and a mindset shift from “IT vendor” to business solutions partner.

👉 Origin story with lessons: carry over process rigor from engineering—flow, capacity, and standard work—into MSP operations and client onboarding.

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A ground-level look at building an MSP around a single vertical—healthcare—with real talk on compliance, prospecting, and partnerships. Host Josh Peterson interviews Houston-based founder Terry Baylor on why narrowing your focus, leading with service, and mastering HIPAA can accelerate growth for small providers.

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Guest: Terry Baylor, Founder, Lift Life Technology (Houston, TX).

👉 Vertical focus that sticks: choosing private practices (family med, peds, DPC/concierge, behavioral health) and speaking the language of outcomes and compliance

Keywords woven naturally include MSP verticalization, HIPAA compliance, healthcare cybersecurity, ConnectWise ecosystem, and field marketing.

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Modernize billing, reduce DSO, and boost cash flow without adding headcount. In this From the Trenches episode, Josh Peterson talks with Nicholas Rhyme from Alternative Payments about practical ways MSPs can automate A/R, standardize ACH, and offer financing options that speed up quote-to-cash.

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Guest: Nicholas Rhyme, Partnerships at Alternative Payments.

👉 Why “options win”: ACH as the default, credit cards with transparent pass-through fees, and a simple financing button for one-off spikes

You’ll walk away with wording to reset legacy clients, a first-pass chaptered checklist to audit A/R friction, and next steps to reduce DSO fast.

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If you’re not practicing, you’re guessing—and losing deals. In this “Don’t Be That Guy” session, Josh Peterson and former MSP owner Ryan Alter unpack practical, repeatable ways to role-play sales moments so your team reacts faster, handles objections with confidence, and books more meetings.

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Episode Description  Ryan Alter (former MSP owner - co-host) and Josh Peterson break down how to build a sales practice culture that actually sticks—without awkwardness or wasted time. You’ll hear real scenarios from MSP life (gatekeepers, price pushback, “we love our current IT,” and post-call debriefs) and how to coach both junior reps and salty veterans.

👉 Why practice beats talent: moving from “trying not to lose” to “playing to win”

Visit https://beringmckinley.com for more MSP resources.

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This candid “From the Trenches” conversation digs into resilience, reinvention, and building a durable brand in the age of short attention spans. If you’re an MSP owner or entrepreneur, you’ll hear hard-won lessons on fear vs. winning, diversification, and turning raw authenticity into real business momentum.

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Joe Guerrero—creator of After Prison Show and the Joe Does Stuff channel—joins Josh to unpack how he went from seven years inside to millions of views, media coverage, and a second act in construction and home services. Beyond virality, Joe shares the business-side realities every small company faces: hiring friends vs. employees, taxes and structure, brand control, and what to do when competitors clone your best ideas.

👉 Why authenticity scales—and how to keep control of your brand as you grow

“Visit https://beringmckinley.com for more MSP resources.”

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A marketing-agency-turned-MSP founder shares how he’s structuring services, pricing, and profit from day one. If you’re building or rebooting an MSP, this episode shows how to set targets, avoid margin killers, and use agreements the smart way.

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Carlos, co-founder of Monster TechIT and new MSP owner, joins Josh to unpack the journey from creative agency to managed services—and why starting with numbers beats “figure it out later.” They discuss what it takes to separate a marketing arm from an MSP entity, the legal and financial guardrails to protect both businesses, and how to translate brand and community reach into real MSP growth. You’ll hear tactical ways to package services, control scope, and keep profitability front and center in ConnectWise.

👉 Why 42% gross profit and 17% net profit are the MSP’s north stars—and how to manage to them

This conversation blends practical finance (AGP math, license pass-throughs), operations (time entry, ticket hygiene), and go-to-market tactics (simple offers, human brand). If you’re aiming to hit your first $1M—and avoid the “race to the bottom”—start here.

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