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On this episode of The ASHHRA Podcast, we are joined by Gail Games, Vice President – Chief Learning & Development Officer for the Holzer Health System. Gail is a renowned expert in HR and coaching. She shares her insights on various topics related to workplace dynamics, values alignment, and effective training methods.

Gail begins by emphasizing the importance of appreciating employees' abilities and positive intentions. She highlights the need for companies to align individuals with shared values to suitable job positions and offers her commitment to helping candidates find opportunities even if they aren't the right fit for their current company.

Gail encourages candidates to refer others who might be better suited for the position, recognizing that even if someone doesn't work out initially, they may become a valuable asset in the future after gaining new skills and experience. She reflects on the negative impact of not receiving recognition for a job well done, discussing how a leader's lack of gratitude can make an employee feel undervalued. This, in turn, can lead to the employee seeking new job opportunities, causing misunderstandings and potential turnover.

Drawing from her extensive background in healthcare HR, Gail emphasizes the importance of practical application and independent problem-solving in training. She advises against relying solely on PowerPoint presentations for adult learning and suggests that interactive activities are more effective for clinical skills and behavioral change.

She introduces a process called "the purge," which involves brainstorming behaviors that are no longer tolerable and then flipping them to determine the desired expectations. These expectations are then paired with the organization's values for easy integration and alignment.

Throughout the episode, Gail recognizes areas where her explanations can be improved upon and expresses gratitude for the thoughtful questions posed, emphasizing the constant growth and learning process.

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On this episode of The ASHHRA Podcast, our guest Paul Neagle, Chief Operating Officer at OrthoCarolina, dives deep into the importance of operations in HR. He shares his experiences in tackling a talent crisis, where 120 open positions were causing recruiting struggles. Paul's organization had to think outside the box to attract candidates during a competitive hiring period, where higher wages and sign-on bonuses were being offered elsewhere.

Creative talent acquisition and retention became crucial in staying competitive, and Paul emphasizes the value of alumni status in the organization. He believes that people leaving the organization should be viewed differently, taking into account family situations and scheduling conflicts. HR needs to have more conversations with employees about their needs and concerns, considering alternative schedules to support single parents and offering diverse shifts and benefits.

Paul also highlights the importance of operations within the organization and suggests that HR should report to the Chief Operating Officer (COO) to have a direct line to operations. He himself has taken on a new role where HR reports directly to him, and he expresses excitement in having HR at the table and valuing their contributions. Improving staff training, onboarding, and ongoing training for employees at different levels of tenure are areas of focus.

Having a foundational understanding of the organization's operations is also crucial for HR representatives when answering candidate questions during the interview process. This helps demonstrate to candidates that HR is knowledgeable and informed about the organization.

The episode concludes with Paul's desire to broaden unity within the organization, acknowledging that the biggest asset is its people. He encourages HR team members to interact within the organization, understand the differences between multiple clinics in different locations, and be present even when there are no problems to dispel the negative perception often associated with HR's presence.

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On this episode of The ASHHRA Podcast, we dive into the world of modern workforce disruption and increased flexibility. Our guest, Alyson Gordon, AVP of Talent Strategies at Duke University Health, shares her insights on aligning actions with the belief that people are a company's greatest asset. We explore how candidates now hold the power to make decisions based on how companies treat their employees, and how this shift will modernize the workforce.

Alyson takes us behind the scenes of her team's regular huddles, where they celebrate wins, provide kudos, and ground themselves in their work. They also hold quarterly town hall meetings to review business strategies and results. Alyson emphasizes the importance of both big and small things in their approach, from one-on-one meetings with team members to weekly leadership meetings.

Alyson's passion for "new people things" shines through as she discusses the selection and onboarding process, aiming to provide a positive and memorable experience for all individuals, whether or not they are ultimately hired. Respect plays a vital role in their team's work, with regular huddles emphasizing this core value. Alyson believes in understanding each team member's preferences and needs, fostering open communication about actions and their impact.

Join us as we dive into the exciting world of workforce modernization, recruitment best practices, and creating a positive employee experience with Alyson Gordon on this episode of The ASHHRA Podcast.

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On this episode of The ASHHRA Podcast, we delve into the current system of employee compensation. Hosts Bo and Luke are joined by guest speakers Rob Frohwein and Kathryn Petralia, co-founders of Keep Financial. They discuss the flaws in the traditional bi-weekly payment system and how it benefits payroll companies, banks, and intermediaries more than the employees and employers themselves. 

The conversation shifts towards the potential benefits of restructuring compensation to eliminate middlemen, save on fees, and take advantage of the time value of money. This shift could lead to increased employee retention, easier attraction of talent, and better overall performance. The current system, they argue, is not aligned with the way businesses operate or how employees manage their lifestyle. 

The focus of this episode is on moving towards flexible compensation, where employers can customize the size of compensation and employees can personalize it to fit their specific needs. The speakers emphasize that this shift is not about making employees millionaires, but about improving their financial position and providing them with more control over their compensation.

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On this episode of The Bo & Luke Show, the hosts welcome Sayem Faruk, founder of Airwrk, to discuss the rise of remote work and offshore talent acquisition. The conversation covers why startups need to embrace remote work to remain competitive, the benefits and challenges of offshore talent acquisition, and why Bangladesh is an emerging hub for talented workers. 

"We keep saying that remote is the future, but it's no longer the future. Remote is the present. And it's time we start accepting that."— Sayem Faruk

The episode features key takeaways on the mentality shift required for managing remote teams effectively, the advantages of managing by objectives, and the global trend towards remote work. The hosts also highlight how companies can access highly skilled talent in developing nations like Bangladesh and how businesses can thrive while embracing remote work.

Additional Key takeaways:

1.       Remote work is no longer the future, but the present.

2.       Businesses need to adapt to remote work and flexible work arrangements to stay competitive.

3.       Start-ups can compete with bigger companies by offering benefits that people actually care about.

4.       Bangladesh is an opportunity for companies to access talented employees who are unable or choose not to move abroad.

Be sure to subscribe to the podcast on your favorite podcast platform and follow us on IG @theboandlukeshow. 

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On this episode of The ASHHRA Podcast, hosts Bo and Luke catch up with repeat guest Daniel Gandarilla, Chief Talent Officer at Atrium Health, to discuss recent news affecting his team and an estimated 100,000 other people. They also delve into the importance of having a positive mindset during change, addressing concerns individually and locally, and handling discomfort for leadership and personal development. 

The episode also emphasizes the importance of being intentional when attending conferences and prioritizing learning and reflection for growth and development. Key takeaways from this episode include emotional disruption being natural during change, communication being crucial during this time, and the need for patience during the transition. Don't miss out on this insightful episode of The ASHHRA Podcast.

This episode is sponsored by Keep Financial. Fix your sign-on bonus, relocation expense, and tuition reimbursement problems with Keep Financial. Ease administration, engage your physicians, nurses, and credentialed professionals, collect what’s owed - with the only fully digital, headache-free compensation platform. Keep enables you to solve your recruitment and retention challenges with the only fully automated offering for upfront compensation earned over time. Your providers get access to compensation immediately but are continually engaged as they earn it, with automated messages on bonus progress and milestones. Keep allows you to optimize cash flow, AR management, defer taxes, and automate collections.  If your organization already offers incentives like sign-on bonuses, relocation expenses, or tuition reimbursement - check out how Keep can make these variable compensation programs more effective at keepfinancial.com/ASHHRA.

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On this episode of The ASHHRA Podcast, guest Becky Rauen, President or the The American Society for Health Care Human Resources Administration (ASHHRA) Board of Directors, discusses the importance of healthcare HR professionals becoming members of ASHHRA. ASHHRA is going through a transformational journey to provide more value to its members and explore partnerships with great companies. Discussion also includes talking about the benefits of taking care of the teams and creating an authentic people-focused culture. Bo, Luke, and Becky discuss the revenue impact of a positive culture in health systems and how it's crucial to the success of an organization. They explore the importance of resiliency, the benefits of being involved with the board and committees of Ashhra, and the impact of a positive culture on both patient care and revenue. This inspiring and informative episode is a must-listen for anyone interested in healthcare HR and making a positive impact on the industry.

This episode is sponsored by Keep Financial. Fix your sign-on bonus, relocation expense, and tuition reimbursement problems with Keep Financial. Ease administration, engage your physicians, nurses, and credentialed professionals, collect what’s owed - with the only fully digital, headache-free compensation platform. Keep enables you to solve your recruitment and retention challenges with the only fully automated offering for upfront compensation earned over time. Your providers get access to compensation immediately but are continually engaged as they earn it, with automated messages on bonus progress and milestones. Keep allows you to optimize cash flow, AR management, defer taxes, and automate collections.  If your organization already offers incentives like sign-on bonuses, relocation expenses, or tuition reimbursement - check out how Keep can make these variable compensation programs more effective at keepfinancial.com/ASHHRA.

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On this episode of The ASHHRA Podcast, we hear from Greg Maras, an experienced healthcare HR executive with an outcomes-based wellness program approach focused on real numbers for controlling healthcare costs and providing a healthier environment for employees. Greg shares insights on tackling healthcare costs and underutilization of health services, such as regular check-ups and preventative screenings, which can lead to undetected illnesses. He also emphasizes the importance of evidence-based wellness programs and measuring health to make an impact. 

Additionally, Greg talks about his experience with musculoskeletal health and shares personal anecdotes involving his family and avoiding healthcare costs. Tune in to this episode to gain insightful knowledge on wellness programs, employee healthcare, and the impact of addressing health markers.

This episode is sponsored by Keep Financial. Fix your sign-on bonus, relocation expense, and tuition reimbursement problems with Keep Financial. Ease administration, engage your physicians, nurses, and credentialed professionals, collect what’s owed - with the only fully digital, headache-free compensation platform. Keep enables you to solve your recruitment and retention challenges with the only fully automated offering for upfront compensation earned over time. Your providers get access to compensation immediately but are continually engaged as they earn it, with automated messages on bonus progress and milestones. Keep allows you to optimize cash flow, AR management, defer taxes, and automate collections.  If your organization already offers incentives like sign-on bonuses, relocation expenses, or tuition reimbursement - check out how Keep can make these variable compensation programs more effective at keepfinancial.com/ASHHRA.

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On this episode of The ASHHRA Podcast, featuring Bo & Luke of The Bo & Luke Show, discuss the unique nature of the healthcare industry and how the employee experience directly affects the patient experience. They are joined by Tim Juergensen, Chief Employee Experience Officer at Covenant Health, who shares his journey from a musician to corporate leadership roles, and emphasizes the importance of self-awareness, humility, and lifelong learning. 

Bo also highlights the transferable skills of musicians and the concept of "Mission First, People Always" for achieving excellent patient care. They discuss real-life examples of improving employee experience leading to better patient experience and the importance of giving staff members a voice. Tune in to gain valuable insights for improving employee and patient experiences in the healthcare industry.

This episode is sponsored by Keep Financial. Fix your sign-on bonus, relocation expense, and tuition reimbursement problems with Keep Financial. Ease administration, engage your physicians, nurses, and credentialed professionals, collect what’s owed - with the only fully digital, headache-free compensation platform. Keep enables you to solve your recruitment and retention challenges with the only fully automated offering for upfront compensation earned over time. Your providers get access to compensation immediately but are continually engaged as they earn it, with automated messages on bonus progress and milestones. Keep allows you to optimize cash flow, AR management, defer taxes, and automate collections.  If your organization already offers incentives like sign-on bonuses, relocation expenses, or tuition reimbursement - check out how Keep can make these variable compensation programs more effective at keepfinancial.com/ASHHRA.

https://keepfinancial.com/ASHHRA/

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On this episode of The ASHHRA Podcast, we hear from James Barron, Director of Equity and Inclusion at UNC Health in North Carolina. The hosts Luke Carignan and Bo Brabo discuss with James the various aspects of equity and inclusion at UNC Health. James shares insights on data-driven decisions for diversity, how employee resource groups can lead to better engagement and retention, and the importance of creating a values-based framework. 

Along with this, the hosts point out that improving listening skills is necessary for better communication with patients, employees, and customers. Moreover, the episode features how UNC Health is actively working towards creating a representative workforce and promoting equity and inclusion in various aspects. 

James also highlights the significance of presenting solutions to executives while focusing on creating a lasting impact. Tune in to this informative episode to hear more about James's personal connection with UNC Health and his professional experiences at various healthcare institutions.

This episode is sponsored by Virgin Pulse. Discover how Virgin Pulse helps healthcare HR leaders balance culture and cost savings by improving employee well-being. With evidence-based solutions grounded in behavioral science, Virgin Pulse engages and rewards individuals on their health and wellness journeys, resulting in improved retention rates and cost savings for organizations. Check out VirginPulse.com/resources for a free healthcare HR health and wellbeing toolkit.

ABOUT THE ASHHRA PODCAST

Co-hosts Bo Brabo and Luke Carignan from The Bo & Luke Show bring you the latest insights and trends in the world of human resources. Whether you’re looking to stay up to date on the latest news and legislation or gain valuable insights into building a better workplace, the podcast has something for everyone. So sit back, relax, and join Bo and Luke every week for fresh episodes as they explore everything healthcare HR!