The Boundless Podcast

“As a CEO, the first thing I would be asking my team is ‘who are our regular users?’ Then I’d take these personas and map out what experiences and journey they now need. Taking nothing for granted, I would showcase the new customer journey map to these customers. I’d get the advocacy and the buy from them in advance. I’d be asking them ‘does it look right?’”

This is a conversation with Murray Grubb Jnr. Within Oracle, Murray heads up the Aviation Sector to drive Digital Transformation, User Adoption and Acceptance of modern digital services. He is a former Elected Politician, Speaker, Panellist, Judge and Industry Expert on all forms of Digital Engagement.

In this episode, my second conversation with Murray. He talks about how companies, particularly those that have had their doors closed for some time need to completely redesign their user experience before they open their doors. Not only this, but they also need to get buy-in in advance from the customers that they want to serve. They can’t leave a new customer experience to guesswork.

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“Technology now seems to be intertwined very closely with politics. Growing up as a software developer I never expected this day would come, but here we are, it's 2020 and we’re talking about how technology should be policing the president of the United States on Twitter”

This is a conversation with Swathi Young. Swathi is the CTO at Integrity Management Services Inc., a healthcare services company. She is the Washington DC Ambassador for Women in AI, an international non-profit organization whose goal is to increase diversity in the field of AI.

In this episode, Swathi talks about the challenges of building ethical AI frameworks for the US Government that support both regulation and innovation. I asked her if it’s possible to prevent technological developments moving overseas when local legislation gets too stringent and whether Chinese developments affect US thinking on AI regulation.

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“When it comes to giving all people in technology a voice, I think we're starting to see a change for the positive. Much of this has been triggered by recent events and people waking up to the fact that there isn't anywhere here as much diversity as they thought there was.”

This is a conversation with Ellen Ward. Ellen is a technology delivery lead with 10 years of experience working on business transformation projects. The past five years have seen her lead hugely successful AI programmes and strategy, and launch her own social enterprise, Elbridge AI. She is passionate about tech for good, speaking on and actively increasing diversity in the tech sector, and runs the Women in Tech initiative at Cranfield University in partnership with Barclays Eagle Labs.

In this episode, Ellen talks about her AI for Good projects, that are focussed on using technology to solve real world problems. She shares how well she feels we are closing the gender gap in computing and how event organisers, and podcast hosts can be more inclusive.

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“We are coming full circle. In the early days it was about accessing food and clean water. Those things became commodities, so we wanted education, transportation, entertainment, and so on. We got so much more than we ever needed, but now ironically we are back at the start. We are running out of drinkable water; the lakes are running dry and we don’t even have clean air in our cities. These problems must be solved, quickly and I believe that it is AI that can help us once again to secure our basic human needs.”

This is a conversation with Dr Harin Sellahewa. Harin is the Dean of Computing at the University of Buckingham. His research interests are in Artificial Intelligence, Computer Vision, and Machine Learning and he has co-authored over 50 peer-reviewed journal and conference papers. Harin has expanded his work into augmented reality (AR) and virtual reality (VR) used in education and is leading an Education 4.0 project. He is also a passionate promotor of increased diversity in Computing.

In this episode, Harin talks about how Electric Vehicles need AI to optimise energy usage, the pros and cons of mass surveillance and smart cities, and how we’ve come full circle to once again to prioritising the need to access food, clean water and essentials.

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“AI can reduce dramatically the time to finding solutions for COVID-19. But applications that are not supported by domain experts are usually dangerous. They can be based on mistakes or misinterpretations. So it's vital that we understand the scientific methodologists which are being applied.”

This is a conversation with Giuseppe Bonaccorso. Giuseppe is Head of Data Science in a large pharmaceutical corporate. His main interests include machine/deep learning, reinforcement learning, big data, and bio-inspired adaptive systems. He is author of several publications including Machine Learning Algorithms and Hands-On Unsupervised Learning with Python, published by Packt Publishing.

In this episode, Giuseppe talks about how AI is being applied in healthcare. We talk about whether biases in data could slow down a cure for Covid-19 and the challenges that remain with health data collection, even when it starts with good intentions.

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“With any technological innovation, if you do not invest in a proper time, then you will miss the curve. Technology quickly becomes a commodity and you can’t get ahead using a commodity. For retailers going online was an innovation, and some of them just missed it.”

This is a conversation with Barbara Fusinska. Barbara is a Lead for EMEA AI Services at Google with a strong software development background. While working with a variety of different companies like ABB, Base, Trainline, and Microsoft, she gained experience in building diverse software systems, ultimately choosing to focus on the Data Science and Machine Learning field. Barbara believes in the importance of data and metrics when growing a successful business.

In this episode, Barbara shares her experiences working at Google and with the Google Cloud. She discusses the industries that need to embrace more AI and the ramifications for those that may now have missed the curve.

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“My data is being used and exploited, and I can do nothing about it. We need to modernise the legal system. Apart from all the ethical, moral discussions that need to be made, we need a legal system that takes into consideration the fact that intelligence doesn't need to be visible to be acting against me.”

This is a conversation with Dr Maria Aretoulaki. Maria is a Speech and Language technologies Consultant with a Post-Doc in Spoken Dialogue Management, a PhD in Automatic Text Summarisation, an M.Sc. in Machine Translation, and a B.A. in Linguistics. Maria is the founder and Director of DialogCONNECTION, a Voice User Interface (VUI) Design consultancy.

In this episode, Maria discusses how data will live on eternally and how it might carry us individually with it. She explains why she has a problem with the way that Big Tech collects and uses data and what we can do about it.

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“There's been interesting experiments around business models where the proceeds of revenues generated from data are shared with the owners of data. I believe that there is a significant opportunity for new business models to emerge in this space.”

This is a conversation with Dr Nithin Thomas. Nithin is the CEO at SQR Systems. He developed groundbreaking research into end-to-end encryption with the Ministry of Defence. Roll the clock forward and this research has transformed into an encryption technology, which is used across multiple industries, to secure communications over commercial channels.

In this episode, Nithin discussed how to layer quantum level encryption into current classical computing architecture, the difference 5g will make to cybersecurity and how personal data ownership will create new industries.

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“If you are a real believer in the power of artificial intelligence believer, that’s probably because you want to understand humans. Us AI believers are not trying to replace people, we are trying to give them new tools."

This is a conversation with Denis Rothman. Denis is an Artificial Intelligence designer, author & developer. He created one of the first AI cognitive Chatbots and an AI resource optimisation system which reduces resource consumption, energy and power.

In this episode, Denis talks about how he uses AI models to simulate scenarios, interactions and even the human mind. He rationalises that his neural networks could predict what I will say next, and he explains what he learns from purposely directing his AI models into chaos and then allowing them to return to order.

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“Most of the standards and societal models that we have today were built for a different time. Where we are now, is not where we were. We can't just carry on with a few percent of the world being so incredibly wealthy, compared to many billions of people who are still struggling to feed themselves. We need to allow everyone onto the value chain”

This is a conversation with Bridget Greenwood. Bridget is a Director of Impact at Syndikat, She builds and nurtures powerful networks of agents of change, she’s action-orientated and sees problems solved through people.

In this episode, Bridget talks about the incredible 1society conference taking place on 10th and 11th of June 2020 to celebrate unity and generate collective intelligence on some of the most pressing issues of our times.

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