“If you want to get my attention, you need to be quick and show me value ... because there are five other competitors out there begging for my attention.” That’s the word from Brent Claremont, Director of Customer Onboarding at Emotive || Formerly HubSpot NAM & JAPAC.

Listen to our talk with Brent to learn about things like:

😀 How HubSpot grew into a global giant using a simple customer service motto

⬇️ Building a customer-centric business from the top down

💬 How software company Emotive is creating connection through chat

🤝 Getting teams to work together for amazing CX results

➕ Plus heaps more

Sound like your cup of coffee? Have a listen!

Connect with Brent: https://www.linkedin.com/in/brentclaremont/

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In this episode, we talk about how to grow a successful business from the ground up with topics from building community with no marketing budget, how culture is key to success and how linking team KPI’s to 5-star reviews has helped this thriving Gold Coast business.

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Martin Grunstein is Australia's customer service expert. When the media wants an expert opinion on customer service, they call Martin Grunstein. Martin is one of Australia's most successful motivational speakers and he has been booked as the keynote speaker for major conferences throughout Australia. He appears regularly on TV - The Project; A Current Affair; Today Tonight; Switzer (On Foxtel business channel) and on the radio - ABC; 2UE; 2GB; 4BC; 6PR and many other stations.

Connect with us

Instagram: https://www.instagram.com/bragreviews/

Facebook: https://www.facebook.com/bragreviews

Linkedin: https://www.linkedin.com/company/brag-reviews/

www.bragreviews.com