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The Brutal Truth About Building Teams That Actually Work
The Brutal Truth About Building Teams That Actually Work!
What happens when a hospitality veteran decides to fix the biggest pain in the industry, staffing?
After 17 years running bars and restaurants, Billy Giordano realized his greatest challenge wasn’t the menu or margins, it was finding and keeping the right people. That frustration led to a complete pivot into tech, where he built a platform designed to solve the chaos he once lived every day.
In this story-driven, educational episode of The ROI Masterclass, host Liat Siegel uncovers how Billy transformed hard-earned lessons from hospitality into scalable systems that drive efficiency, culture, and real ROI.
⏱️ Chapters / Timestamps
00:00 – Introduction: From Bars to Building Tech
03:15 – The Staffing Crisis That Sparked a New Business
07:40 – What Restaurants Teach You About Leadership & ROI
12:25 – Turning Pain Into Innovation: The Birth of a Tech Solution
17:50 – Building Systems That Scale (Without Losing Culture)
23:30 – The True Cost of Bad Hiring Decisions
29:10 – Lessons from Failure: Staying Grounded While Growing Fast
35:00 – From Chaos to Clarity: Creating Sustainable Growth
41:00 – Liat’s Takeaway: Why ROI Starts With People
🎙 Billy Giordano shares his thoughts and experiences, offering valuable insights.
The ROI Masterclass Podcast Playlists 👇LINK IN THE COMMENT
#HospitalityIndustry #RestaurantStaffing #HospitalityTech #Leadership #Entrepreneurship #StartupStory #BusinessGrowth #WorkforceManagement #HospitalityInnovation #TeamCulture #ROI #RestaurantManagement #TechForGood #BusinessLessons #ScalingUp #EmployeeRetention #HospitalityPodcast #LiatSiegel #BillyGiordano #TheROIMasterclass
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By Liat SiegelThe Brutal Truth About Building Teams That Actually Work!
What happens when a hospitality veteran decides to fix the biggest pain in the industry, staffing?
After 17 years running bars and restaurants, Billy Giordano realized his greatest challenge wasn’t the menu or margins, it was finding and keeping the right people. That frustration led to a complete pivot into tech, where he built a platform designed to solve the chaos he once lived every day.
In this story-driven, educational episode of The ROI Masterclass, host Liat Siegel uncovers how Billy transformed hard-earned lessons from hospitality into scalable systems that drive efficiency, culture, and real ROI.
⏱️ Chapters / Timestamps
00:00 – Introduction: From Bars to Building Tech
03:15 – The Staffing Crisis That Sparked a New Business
07:40 – What Restaurants Teach You About Leadership & ROI
12:25 – Turning Pain Into Innovation: The Birth of a Tech Solution
17:50 – Building Systems That Scale (Without Losing Culture)
23:30 – The True Cost of Bad Hiring Decisions
29:10 – Lessons from Failure: Staying Grounded While Growing Fast
35:00 – From Chaos to Clarity: Creating Sustainable Growth
41:00 – Liat’s Takeaway: Why ROI Starts With People
🎙 Billy Giordano shares his thoughts and experiences, offering valuable insights.
The ROI Masterclass Podcast Playlists 👇LINK IN THE COMMENT
#HospitalityIndustry #RestaurantStaffing #HospitalityTech #Leadership #Entrepreneurship #StartupStory #BusinessGrowth #WorkforceManagement #HospitalityInnovation #TeamCulture #ROI #RestaurantManagement #TechForGood #BusinessLessons #ScalingUp #EmployeeRetention #HospitalityPodcast #LiatSiegel #BillyGiordano #TheROIMasterclass