In this episode of the Building and Branding podcast, Amanda Stichter interviews Kayla McGowan, the Editor-in-Chief of Restoration and Remediation Magazine. Kayla shares her journey in the restoration industry, her role as an editor, and the importance of emergency management and public safety. They discuss the significance of building connections, authenticity in communication, and the power of saying no. Kayla emphasizes the need for personalization in communication and the role of emotional intelligence in customer service. The conversation also touches on setting boundaries to avoid burnout and offers advice for newcomers in the industry.

⭐️Guest(s):
Kayla McGowan  – Restoration & Remediation Magazine
Restoration & Remediation Magazine: BNP Media’s journey began in 1926 with Electric Refrigeration News, a pioneering publication dedicated to the emerging refrigeration market. BNP Media quickly became a trusted source of technical information, supporting industries at pivotal moments of growth.

Guest Social Media & Contact Info:

LinkedIn: https://www.linkedin.com/in/kaylashager/
Facebook: https://www.facebook.com/RandRMag
Email: [email protected]

Host:
Amanda Stichter – Founder & Host of the Building & Branding Podcast
Amanda brings over two decades of experience in digital marketing and brand building. She’s passionate about helping businesses in the restoration and home services industries thrive through insightful conversations and actionable advice.

Social Media Links:
VISIT US: https://www.virtualvision.com/
FOLLOW US ON  @vvcmarketing 
Tunes: https://podcasts.apple.com/us/podcast/the-building-and-branding-podcast-formerly-digital-dialogues/id1753391413
Spotify: https://open.spotify.com/show/0wegjp9lhO57bRGPfEKCdz
Website: https://www.buildandbrandpodcast.com/

Keywords:
Restoration Industry, Emergency Management, Building Connections, Authentic Communication, Personalization, Emotional Intelligence, Burnout, Leadership, Industry Insights

In this episode of the Building and Branding podcast, Amanda Stichter interviews Chris Hill, a seasoned consultant and owner of JOC Analytics and JCMH Consulting. Chris shares his journey in the restoration industry, emphasizing the importance of behavior in leadership and the need for health and balance. He discusses the essence of servant leadership, the challenges of empowering others, and the significance of building trust and accountability within teams. Chris also provides insights on leading without authority and the heart of leadership, which is about caring for others' potential. The conversation concludes with advice for those struggling in their personal and professional lives, as well as guidance for individuals considering a career in the restoration industry.

⭐️Guest(s):
Chris Hill – JOC Analytics
JOC Analytics helps you transform your business data into easy-to-use business intelligence reports, providing valuable insights to optimize operations. Experience the power of your data!

Guest Social Media & Contact Info:

• LinkedIn: https://www.linkedin.com/in/chris-hill-31088a8/
• Facebook: https://www.facebook.com/JCMHConsulting/
• Email: [email protected]
• Website: https://jcmhconsulting.com/ 

📢 SPONSORS:

JOC Analytics:
JOC Analytics helps you transform your business data into easy-to-use business intelligence reports, providing valuable insights to optimize operations. Experience the power of your data!
Website: https://jocanalytics.com/

Virtual Vision Computing LLC: Virtual Vision can help you Amplify your online presence - Transition from being overlooked to winning more jobs. Experience the difference of working with a trusted partner that's dedicated to your success.

WEBSITE: https://www.virtualvision.com/

Host:
Amanda Stichter – Founder & Host of the Building & Branding Podcast
Amanda brings over two decades of experience in digital marketing and brand building. She’s passionate about helping businesses in the restoration and home services industries thrive through insightful conversations and actionable advice.

Social Media Links:

• VISIT US: https://www.virtualvision.com/
• FOLLOW US ON  @vvcmarketing  
• Tunes: https://podcasts.apple.com/us/podcast/the-building-and-branding-podcast-formerly-digital-dialogues/id1753391413
• Spotify: https://open.spotify.com/show/0wegjp9lhO57bRGPfEKCdz
• Website: https://www.buildandbrandpodcast.com/
• Website: https://www.buildandbrandpodcast.com/
  
  

Keywords:

leadership, consulting, behavior, health, servant leadership, empowerment, accountability, restoration industry, personal development, mental health

Chapters:

00:00 Introduction and Guest Introduction

02:42 Chris Hill's Journey in Restoration and Consulting

06:59 The Importance of Behavior in Consulting

11:03 The Role of Honesty in Consulting Relationships

14:04 Health and Leadership: Writing Checks Your Body Can't Cash

23:21 Leadership: Servant Leadership and Empowering Others

31:33 Collaborative Leadership: Empowering Through Permission

37:08 Leading Without Authority: Influence and Impact

38:10 Self-Leadership: The Foundation of Effective Leadership

39:33 Believing in Potential: The Heart of Leadership

46:18 Navigating Struggles: Listening and Understanding

49:30 Finding Fit in the Industry: Commitment and Service

54:18 Introduction to the Building and Branding Podcast

54:47 Engagement and Future Episodes

In this episode of the Building and Branding podcast, Amanda Stichter welcomes Paul Silliman from Clean Claims to discuss the challenges and solutions in the restoration industry, particularly focusing on technology implementation and the importance of documentation. They explore the unique complexities of the industry, the fatigue associated with tech adoption, and the need for empowering field technicians to enhance efficiency and customer service. The conversation emphasizes finding the right tools and people to drive success in the business.

⭐️ GUEST(S)

Paul Silliman, Clean Claims

🔗 https://www.cleanclaims.com

Field Documentation and Remote Field Monitoring

Restoration field documentation and remote monitoring software built for 100% accuracy

Facebook: https://www.facebook.com/people/Clean-Claims

Email: [email protected]

📢 SPONSORS

JOC Analytics: JOC Analytics can help you transform your business data into useful, easy-to-use business intelligence reports that provide valuable insights and help optimize your operations. Experience the POWER of your data!

WEBSITE: https://jocanalytics.com/

Virtual Vision Computing LLC: Virtual Vision can help you Amplify your online presence - Transition from being overlooked to winning more jobs. Experience the difference of working with a trusted partner that's dedicated to your success.

WEBSITE: https://www.virtualvision.com/

Host:
Amanda Stichter – Founder & Host of the Building & Branding Podcast
Amanda brings over two decades of experience in digital marketing and brand building. She’s passionate about helping businesses in the restoration and home services industries thrive through insightful conversations and actionable advice.

VISIT US: https://www.virtualvision.com/

FOLLOW US ON  @vvcmarketing  

Tunes: https://podcasts.apple.com/us/podcast/the-building-and-branding-podcast-formerly-digital-dialogues/id1753391413

Spotify: https://open.spotify.com/show/0wegjp9lhO57bRGPfEKCdz

Website: https://www.buildandbrandpodcast.com/

Keywords

Clean Claims, technology implementation, restoration industry, field technicians, documentation, customer service, software solutions, industry challenges, tech fatigue, business efficiency

In this episode of the Building and Branding podcast, Amanda Stichter interviews Todd Sangid from DocuSketch. Todd shares his journey into the restoration industry, emphasizing the importance of having a servant heart and understanding the complexities of the claims process. He discusses how DocuSketch serves as a bridge between contractors, insurance companies, and policyholders, making the restoration process smoother. Todd also offers valuable advice for newcomers to the industry, highlighting the need for patience and professionalism.

⭐️ GUEST(S)
Todd Sangid,  DocuSketch
🔗 https://docusketch.com/
Precise documentation in a fraction of the time. Speed up your scoping, estimating, and cycle times. Built for restoration. Powered by DocuSketch.
Facebook: https://www.facebook.com/docusketch
Email: [email protected] 

📢 SPONSOR
JOC Analytics: JOC Analytics can help you transform your business data into useful, easy-to-use business intelligence reports that provide valuable insights and help optimize your operations. Experience the POWER of your data!
WEBSITE: https://jocanalytics.com/

VISIT US: https://www.virtualvision.com/
FOLLOW US ON  @vvcmarketing  
Tunes: https://podcasts.apple.com/us/podcast/the-building-and-branding-podcast-formerly-digital-dialogues/id1753391413
Spotify: https://open.spotify.com/show/0wegjp9lhO57bRGPfEKCdz
Website: https://www.buildandbrandpodcast.com/

Keywords
restoration industry, DocuSketch, insurance, customer service, contractor, technology, claims process, servant heart, industry challenges, personal stories

Chapters
00:00 Introduction to Todd Sanjid and DocuSketch
06:02 Journey into the Restoration Industry
11:27 The Importance of a Servant Heart
18:43 DocuSketch: Bridging Gaps in the Restoration Process
25:54 Lessons Learned and Advice for Newcomers

Takeaways
- Todd Sangid manages accounts at DocuSketch and travels frequently for work.
- He emphasizes the importance of understanding the restoration industry from multiple perspectives.
- A servant heart is crucial for success in the restoration industry.
- The restoration industry has a steep learning curve, but those who survive the first six months often stay long-term.
- DocuSketch aims to streamline communication between contractors and insurance companies.
- Todd's experience during a tornado in Chattanooga shaped his perspective on the industry.
- Patience and professionalism are key traits for newcomers in the industry.
- The industry is constantly evolving, requiring adaptability.
- Helping customers through tough times is a rewarding aspect of the job.
- Todd believes that the restoration process allows contractors to help rewrite customers' stories.

Summary:
In this episode of the Building and Branding Podcast, Amanda Stichter speaks with Chris Nordyke of Floodlight Consulting Group about his journey from the insurance industry to restoration. They discuss the importance of self-leadership, balancing family and work, and the critical role of customer service in the restoration industry. Chris emphasizes the need for a customer-centric approach and the potential for innovation within the industry. He shares insights on creating extraordinary customer experiences and the importance of caring for internal teams to enhance overall service delivery.

⭐️Guest(s):
Chris Nordyke - President of Floodlight Consulting Group

Chris began his business career in direct sales, selling Cutco Knives for Vector Marketing at age 19 while going to school. He was a personal sales leader, and subsequently a Top 20 branch office manager in Los Angeles, directly responsible for all recruiting, training, team development and revenue across a team of more than 40 sales reps.

Vector proved to be a foundational training ground in entrepreneurship, team-building, and sales leadership that Chris continues to draw on in his work with restoration teams. 

Chris’s primary B2B sales training came during his tenure as a Contract Sales Rep for Cintas Corporation, a Fortune 500 laundry services firm. Here, Chris was introduced to Requirements Based Selling (RBS) which informed the Pain-Solution selling model Chris continues to use today with clients. 

Prior to joining Summit Cleaning and Restoration in 2014, Chris spent 8 years with State Farm Companies, 5 of which he spent owning and running a successful agency. 

From 2014 to late 2019, Chris served on Summit’s leadership team overseeing all business development and marketing with a special emphasis on developing Summit’s customer experience and service culture.

About Floodlight Consulting Group: Propel Your Business With Tailored Consulting for Restoration Businesses. Partner with Floodlight Consulting Group for premier restoration business consulting, training, & coaching services. Let our proven model & expert team help your business thrive. Let's illuminate your path to success.

Guest Social Media & Contact Info:
Company LinkedIn: https://www.linkedin.com/company/floodlight-consulting-group/
LinkedIn: https://www.linkedin.com/in/chrisnordyke/
Facebook: https://www.facebook.com/floodlightgrp 
Email:  [email protected]

📢 SPONSORS:

JOC Analytics:
JOC Analytics helps you transform your business data into easy-to-use business intelligence reports, providing valuable insights to optimize operations. Experience the power of your data!
Website: https://jocanalytics.com/

2024 C&R State of the Industry Report:
Dropping November 6, 2024! The C&R State of the Industry Report is your go-to resource for groundbreaking trends, cutting-edge technology, and industry-shaping data. Get ahead of the curve and sharpen your competitive edge with this must-read report.
Website: https://candrmagazine.com/stateoftheindustry

2024 RIA Cost of Doing Business Report:
The RIA's 2024 Cost of Doing Business Report offers critical insights into financials and business efficiency in the restoration industry. More than just data, it’s a blueprint for success, helping you reclaim time and improve operations.
Website: https://www.costofrestoration.com

HOST:
Amanda Stichter – Host of the Building & Branding Podcast, CEO at Virtual Vision Computing LLC
Amanda brings over two decades of experience in digital marketing and brand building. She’s passionate about helping businesses in the restoration and home services industries thrive through insightful conversations and actionable advice.

• LinkedIn: https://www.linkedin.com/in/astichter/
• Instagram: https://www.instagram.com/buildnbrandmanda/
• TikTok: https://www.tiktok.com/@buildnbrandmanda
• Website: https://www.buildandbrandpodcast.com/

KEYWORDS:

Chris Nordyke, Floodlight Consulting, customer service, self-leadership, restoration industry, entrepreneurship, leadership, family, business growth, emotional intelligence

CHAPTERS:

00:00 Introduction to Chris Nordyke and Floodlight Consulting
05:18 Transition from Insurance to Restoration
10:34 The Importance of Self-Leadership
12:38 Balancing Family and Work
32:25 Customer Service as a Core Value
46:12 Creating Extraordinary Customer Experiences
01:02:32 Advice for Newcomers in the Industry

At Virtual Vision, we specialize in helping businesses like yours build and grow through expertly designed websites, powerful SEO strategies, and comprehensive digital marketing solutions. We’ve been at the forefront of digital marketing for over two decades, and we’re dedicated to delivering tangible results that matter.

EXCLUSIVE PODCAST OFFER!
As a listener of the Building & Branding Podcast, you’re eligible for a special discount! Mention that you heard about Virtual Vision on our podcast and get $250 off your website setup. Take your business to the next level with a responsive, optimized website that attracts customers and drives growth.

VISIT US: https://www.virtualvision.com/

Follow Us…
Facebook: https://www.facebook.com/virtualvisionco/
Instagram: https://www.instagram.com/virtualvision_llc/

In this episode of the Building and Branding podcast, host Amanda Stichter engages with Kenny Brewer and Mandy Ruiz from JOC Analytics. They discuss their personal journeys, the unique culture of the restoration industry, and the importance of data analytics in business. The conversation highlights the significance of authenticity in the workplace, the power of personal branding, and the culture of servanthood that defines the restoration industry. They also provide valuable advice for newcomers and emphasize the importance of building connections within the industry.

⭐️GUEST(S):
Kenny Brewer - General Manager at JOC Analytics
- LinkedIn: https://www.linkedin.com/in/kenny-brewer-694b5342/
- Email: [email protected]

Mandy Rewis - Director of Business Development and Strategy at JOC Analytics
- LinkedIn: https://www.linkedin.com/in/mandy-rewis/
- Email: [email protected]

JOC Analytics helps you transform your business data into easy-to-use business intelligence reports, providing valuable insights to optimize operations. Experience the power of your data!
Website: https://jocanalytics.com/

📢 SPONSORS:
2024 C&R State of the Industry Report:
Dropping November 6, 2024! The C&R State of the Industry Report is your go-to resource for groundbreaking trends, cutting-edge technology, and industry-shaping data. Get ahead of the curve and sharpen your competitive edge with this must-read report.
Website: https://candrmagazine.com/stateoftheindustry

2024 RIA Cost of Doing Business Report:
The RIA's 2024 Cost of Doing Business Report offers critical insights into financials and business efficiency in the restoration industry. More than just data, it’s a blueprint for success, helping you reclaim time and improve operations.
Website: https://www.costofrestoration.com

HOST:
Amanda Stichter – Host of the Building & Branding Podcast, CEO at Virtual Vision Computing LLC

Amanda brings over two decades of experience in digital marketing and brand building. She’s passionate about helping businesses in the restoration and home services industries thrive through insightful conversations and actionable advice.
- LinkedIn: https://www.linkedin.com/in/astichter/
- Instagram: https://www.instagram.com/buildnbrandmanda/
- TikTok: https://www.tiktok.com/@buildnbrandmanda
- Website: https://www.buildandbrandpodcast.com/

KEYWORDS:
JOC Analytics, restoration industry, data analytics, personal branding, workplace culture, authenticity, business development, mentorship, community, industry advice

CHAPTERS:
00:00 Introduction to JOC Analytics Team
03:00 Personal Journeys and Backgrounds
06:14 Understanding the Restoration Industry
09:58 The Power of Data in Business
15:00 Building Personal Brands within JOC
20:04 The Importance of Authenticity in the Workplace
24:57 Advice for Newcomers in the Industry
30:01 The Culture of Servanthood in Restoration
35:03 Final Thoughts and Connections

At Virtual Vision, we specialize in helping businesses like yours build and grow through expertly designed websites, powerful SEO strategies, and comprehensive digital marketing solutions. We’ve been at the forefront of digital marketing for over two decades, and we’re dedicated to delivering tangible results that matter.

EXCLUSIVE PODCAST OFFER!
As a listener of the Building & Branding Podcast, you’re eligible for a special discount! Mention that you heard about Virtual Vision on our podcast and get $250 off your website setup. Take your business to the next level with a responsive, optimized website that attracts customers and drives growth.
VISIT US: https://www.virtualvision.com/

Follow Us…
- Facebook: https://www.facebook.com/virtualvisionco/
- Instagram: @vvcmarketing

In this episode of the Building and Branding podcast, Amanda Stichter interviews Klark Brown, owner of Restoration Advisers. Klark shares his journey from being a contractor to becoming a coach and mentor in the restoration industry. He emphasizes the importance of vision and dreams in business, the challenges faced in the industry, and the significance of marketing and customer engagement. The conversation also touches on the value of community, the lessons learned from farming, and the necessity of embracing failure as a part of growth. Klark encourages listeners to take action, learn continuously, and maintain a positive outlook despite challenges.

⭐️ GUEST(S)
Klark Brown, ‪@RestorationAdvisers‬
🔗 https://www.restorationadvisers.com/
Restoration Business Coaching - helping restorers build strong companies and gain independence
Facebook:   / restorationadvisers 
Email: [email protected]
Blog: https://www.restorationadvisers.com/blog
Podcast: https://www.restorationadvisers.com/p..."

📢 SPONSOR
JOC Analytics: JOC Analytics can help you transform your business data into useful, easy-to-use business intelligence reports that provide valuable insights and help optimize your operations. Experience the POWER of your data!
https://jocanalytics.com/

VISIT US: https://www.virtualvision.com/
FOLLOW US ON ‪@vvcmarketing‬
Tunes: https://podcasts.apple.com/us/podcast...
Spotify: https://open.spotify.com/show/0wegjp9...
Website: https://www.buildandbrandpodcast.com/

Keywords
business coaching, restoration industry, entrepreneurship, marketing strategies, personal development, community building, overcoming challenges, continuous learning, customer engagement, industry insights

Chapters
00:00 Introduction to Clark Brown and His Journey
07:16 The Importance of Vision and Dreams in Business
13:27 Navigating Challenges in the Restoration Industry
18:50 Understanding the Current State of the Industry
24:12 The Role of Marketing and Customer Engagement
30:12 Lessons from Farming: Persistence and Growth
36:10 The Value of Community and Relationships
41:39 Embracing Failure and Learning from Mistakes
46:20 The Importance of...

In this episode of the Building and Branding podcast, host Amanda Stichter interviews Darlene Balzano, the group publisher of Restoration Remediation (R&R). They discuss the niche industry of restoration and remediation, the importance of building connections within the industry, and the role of marketing in helping businesses grow. Darlene emphasizes the need for businesses to listen to their customers and understand their goals in order to provide effective marketing strategies. She also encourages businesses to let themselves be happy and maintain an optimistic outlook. Overall, the conversation highlights the importance of relationships, listening, and positivity in the restoration and remediation industry.

Keywords

building, branding, podcast, restoration, remediation, industry, marketing, connections, goals, relationships, listening, positivity

Chapters

00:00 Introduction and Welcome
03:01 Building Connections and Relationships in the Restoration and Remediation Industry
08:04 The Importance of Listening and Understanding Customer Goals in Marketing
13:01 Choosing Happiness and Maintaining an Optimistic Outlook in Business
19:02 Specialized Marketing Approaches for the Restoration and Remediation Industry

Takeaways

- Building connections and relationships within the restoration and remediation industry is important for personal and professional growth.
- Listening to customers and understanding their goals is crucial for providing effective marketing strategies.
- Maintaining a positive and optimistic outlook can lead to happiness and success in business.
- The restoration and remediation industry is a niche market that requires specialized marketing approaches.

In this episode of the Building and Branding Podcast, host Amanda Stichter interviews Jeff Moore, the president and chief acquisition officer of ATI, the largest family-owned and operated restoration company in the world. Jeff shares the history of ATI and how it has grown from a small environmental abatement business to a multi-million dollar company with 70 locations. He emphasizes the importance of communication and empathy in the restoration industry and how it can differentiate a company from its competitors. Jeff also discusses the training and development of ATI's team members and the value of providing exceptional customer service. In this conversation, Jeff Moore shares stories that exemplify the power of empathy in the restoration industry. He emphasizes the importance of building a good culture and being a good steward of employees, highlighting the impact of small gestures and support. Jeff also discusses the role of relationships and networking in the industry, emphasizing the value of learning from peers and joining organizations like the RIA. He concludes by offering three nuggets of wisdom: hiring people smarter than you, focusing on the bottom line, and utilizing tools like Xactimate and AI technology.

Chapters

00:00 Introduction and Background
03:07 The Growth of ATI
09:24 Family Business and Future Plans
15:27 Differentiating in the Restoration Industry
19:24 Training for Success
22:37 The Power of Communication and Empathy
25:10 Building a Good Culture and Stewardship of Employees
31:10 The Value of Networking and Relationships in the Industry
35:01 Joining the RIA for Support and Growth
38:44 Utilizing Tools for Efficiency and Profitability

Keywords

restoration industry, family-owned business, growth, communication, empathy, customer service, restoration industry, empathy, culture, employees, relationships, networking, RIA, bottom line, Xactimate, AI technology

Takeaways

- ATI is the largest family-owned and operated restoration company in the world, with 70 locations.
- Communication and empathy are key differentiators in the restoration industry.
- ATI focuses on training its team members on both technical and soft skills, with an emphasis on empathy and communication.
- Providing exceptional customer service is crucial for success in the restoration industry. Building a good culture and being a good steward of employees is important in the restoration industry.
- Small gestures and support for employees can make a big difference.
- Networking and building relationships with peers in the industry is valuable.
- Joining organizations like the RIA can provide support and opportunities for growth.
- Hiring people smarter than you and focusing on the bottom line are key to success.
- Utilizing tools like Xactimate and AI technology can improve efficiency and profitability.

In this episode of the Building and Branding podcast, Amanda Stichter interviews Richelle Mordecai, an empowerment coach and author. Richelle shares her journey from being a salesperson at a young age to becoming a trainer and consultant in the restoration industry. She emphasizes the importance of sales in any business and the need for effective communication and prospecting. Richelle also discusses the concept of work-life integration and the importance of understanding one's why in order to achieve success.

Chapters

00:00 Introduction and Background
03:03 The Power of Sales in Any Business
05:25 Restoration Industry and the Importance of Restoration
11:30 The Art of Prospecting and Effective Communication
18:06 Sales and Marketing in the Restoration Industry
23:14 Work-Life Integration: Finding Balance
29:06 Understanding Your Why and Having a Compelling Vision

Keywords

sales, empowerment, coaching, restoration industry, communication, prospecting, work-life integration

Takeaways

- Sales is a powerful career choice that allows individuals to make as much money as they want.
- Prospecting is essential in sales and involves understanding the process, volume, and what needs to be offered in exchange.
- Sales is not just about exchanging money for a product or service, but also about effective communication and influencing behavior.
- In the restoration industry, it is important to focus on sales and marketing to attract leads and convert them into customers.
- Work-life integration is a more realistic approach than work-life balance, and it involves finding ways to integrate personal and professional life.
- Understanding one's why and having a compelling vision can help overcome challenges and achieve success in business and personal life.