On this episode of Youpreneur FM, Jay Baer's sharing what he discovered on the science of complaints and customer service, why a lack of a response IS a response and how to shift from thinking you’re great at customer service to actually being great at it.

The Business Benefits of Hugging Your Haters, with Jay Baer

Serial entrepreneur, business coach and bestselling author, Chris Ducker brings you his own take on what it means to be a profitable personal brand entrepreneur in the 21st century. Covering everything from building the foundations of a powerful personal brand, to creating and launching online products and services to marketing yourself as the go-to leader and monetize your expertise, the Youpreneur Podcast just became your new favourite business podcast!

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The Business Benefits of Hugging Your Haters, with Jay Baer

The Business Benefits of Hugging Your Haters, with Jay Baer

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