The Business of Dentistry Podcast

By Practice PlanBusiness Management

The Business of Dentistry Podcast episodes

October 16Ageism in Dentistry with Fiona Ellwood
In this week’s episode of the business of dentistry podcast host, Hazel Dockery, is joined by Associate Professor Fiona Ellwood, Executive Director of the Society of British Dental Nurses, to discuss her academic research on the subject of ageism in dentistry, with a specific focus on dental nurses.
What you’ll hear:
What part do dental nurses play in portraying the acceptance of ageism
How policies can drive intergenerational tensions between dental nurses
Fiona’s paper’s conclusion and findings and how it is likely to be received.
24 min
October 09Communication, creativity, and why being human is still our greatest advantage with Helen Alexiou Pestana
In this week’s episode of the business of dentistry podcast, Hazel Dockery is joined by Helen Alexiou Pestana to talk about her busy and varied career, Fusion IQ and why, in the world of AI, being human is still our greatest advantage.

What you’ll hear:
Her experience of working closely with Nelson Mandela and the Mandela lesson
Defining creativity in a dental practice
The definition of 'fail with intent'.
35 min
October 02Oliver McGowan training & its impact on dentistry with Natalie Bradley
In this week’s episode of the business of dentistry podcast, Donna Hall is joined by Natalie Bradley, consultant in special care dentistry, to discuss the Oliver McGowan Mandatory Training and its impact on dentistry, particularly for patients with learning disabilities and autism.
What you’ll hear:
Key challenges patients with learning disabilities or autism face when accessing dental care
What is involved in the Oliver McGowan Mandatory Training
Practice requirements to ensure they have completed the training
For practices that have not yet done the training, top tips for getting started.
11 min
September 25Leads, AI & the balance between sales and patient care with Adam Smith
In this week’s episode of the business of dentistry podcast, host, Les Jones is joined by Adam Smith, Director of Boxly to discuss leads, AI and the balance between sales and patient care.
What you’ll hear:
How important is it for dental practices to track enquiries and act on that journey
Adam’s opinion on the roles of phonebots and chatbots in practice
Whether software like Boxly help deliver patient care quicker and more effectively.
20 min
September 18The secret to attracting the right patients with Ashley Worskett
In this week’s episode of the business of dentistry podcast, host, Josie Hutchings is joined by Ashley Worskett, founder of Torvit Digital to discuss what really drives growth in dental practices and about how to attract the right patients.
What you’ll hear:
What does the right patient actually mean in today’s landscape
Common mistakes practices make when trying to attract patients
How a practice can clearly define its patient profile
How imagery and reviews help attract the right patient for you.
26 min
September 11NHS dentistry in Wales, stay, adapt or exit? With Lauren Harrhy
In this episode of the business of dentistry podcast, host, Louise Anderson is joined by Lauren Harrhy, Principal dentist and owner of Sparkle Dental Centre and deputy chair of the British Dental Association, to discuss NHS dentistry in Wales. Topics covered include the amended contract that came into effect in April and whether now is the time to stick, adapt or exit the NHS.
What you’ll hear:
How are practices and practice owners feeling since the contract changes in April?
For practices questioning the current NHS model, what options do they have available to them?
What could the next 12 months look like for NHS dental practices in Wales?
19 min
September 04From Squat to Group - A 21 Year Journey with Jeff Sherer
In this episode of the In the Loupe podcast, Nigel Jones is joined by Jeff Sherer, co-founder and owner of The Dental Design Studio to discuss dental groups, the use of AI in dentistry and the evolution of Dental Design Studio.
What you’ll hear:
The vision for Dental Design Studio back in 2005
How it is a great time to be in dentistry
The use of AI in dentistry and the evolution of Dental Design Studio
How important are membership plans to Dental Design Studio
29 min
August 28How great communication paves the way to patient satisfaction with Jenna Ellis
In this episode of the business of dentistry podcast, host, Hazel Dockery is joined by Jenna Ellis, a registered dental technologist at GoDigital-Dental to discuss how good communication can improve the relationship between the practice and the laboratory.
What you’ll hear:
Why is communication so important in the role of dental technicians
Shade taking is the biggest fall in communication between the practice and the lab
How blue light filters on glasses can make it difficulty with shade taking
A growing decline in the shortage of dental technicians in the UK
31 min
August 21Understanding the limbic leader with Lisa Grogan
In this episode of the business of dentistry podcast, host, Hazel Dockery is joined by Lisa Grogan, Psychologist and Executive Leadership, Life, and Corporate Wellness Coach to discuss the limbic system, the 'Lens Method' and the window of tolerance and looking out for and creating a limbic leader.
What you’ll hear:
Is the limbic system kindness with another name
The Lens Method and the window of tolerance
Would Lens Method training help in everyday life and not just business
23 min
August 14Bringing a touch of magic to children's oral health with Nicki Rowland
In this episode of the business of dentistry podcast, host, Hazel Dockery is joined by Nicki Rowland, founder of The Magic Dentist children’s oral health charity, to talk about the charity’s work and her hopes for future expansion. How the connection between magic and dentistry came about and how practices can get involved with the Magic.

What you’ll hear:
What sparked the connection between magic and oral health education
Expanding the Magic Dentist into children’s hospitals
How can dental practices get involved with the work of the Magic Dentist
24 min