In this episode of Getting to Hell Yes!, Guillermo Villasenor brings together three powerhouse voices in property management: Tanya Severson, Stacey Lusader and Mindy Seeger to dissect one of the most complex challenges in real estate operations: maintenance.

They explore a compelling metaphor. The four-legged stool of property maintenance made up of owners, vendors, maintenance providers and residents.

What happens when one leg falters? The whole system wobbles.

From real-world vendor frustrations and owner-operator blind spots to resident psychology and program management best practices, this episode dives deep into:

• Why maintenance is more than just fixing things. It's a strategic asset decision
• The hidden cost of misalignment between stakeholders
• Why culture and communication are more powerful than any tech tool
• The emotional weight residents carry when systems break
• The call for program management, empathy and education across all roles

Whether you're managing scattered-site SFR, running a vendor business or investing in rental portfolios, this episode will shift your perspective on maintenance from “cost center” to “community builder.”

Spoiler: Fixing maintenance isn’t just about dispatching a plumber, it’s about aligning motivations, building trust and treating every stakeholder like a partner.