The perfect recap, TLDR episode to help you get caught up!

This episode celebrates the milestone of launching five episodes of the Business of Success, reviews the episodes we have had and learnings, and provides a preview of the episodes covered.

Takeaways:

• It delves into empowering women in the workplace,
• Designing for employee and customer experiences,
• Addressing burnout and workforce productivity,
• Transitioning from leadership to individual contributor roles, and
• Effective communication and value delivery for leaders.

The Business of Success if sponsored by CustomerXSuccess, a customer experience consultancy to drive better journeys and organic growth. Visit out website for more information.

#customerexperience #employeeexperience #leadership #burnout #womenatwork #timemanagement

In this conversation with Andrea Bumstead of CS Impact, Parul delves into the world of #customersuccess leadership, emphasizing value-driven conversations, and Andrea's unique take on how to maximize them - through the 15-Minute QBR tool. This tool has changed how teams can drive value for their customers, and actually connect on what matters.

They further discuss impact of #AI on #value proposition expectations, and the importance of closing the financial literacy gap for leaders. The discussion highlights the need for leaders to speak the language of their customers and understand financial literacy to effectively communicate and drive business growth.

Takeaways

• Value-driven conversations
• Leadership language
• Financial literacy

About Andrea Bumstead and CS Impact:

Andrea is the Founder and CEO of CS Impact, a consultancy providing fractional leadership and strategic advisory services to B2B SaaS companies with $50M–$150M in ARR. Known for turning Customer Success into a revenue engine, Andrea has helped growth-stage companies generate millions in incremental revenue through outcomes-driven retention and expansion strategies.

An award winning thought leader in the CS space, Andrea is the creator of the 15-Minute QBR, a viral framework celebrated for its practical, executive-ready approach to customer alignment. 

Thought Leadership:

https://csimpact.substack.com/

LinkedIn:

https://www.linkedin.com/in/andreabumstead

Instagram:

https://www.instagram.com/customersuccessimpact/

**Link to the 15-min QBR by Andrea

The Business of Success is sponsored by CustomerXSuccess-  a Customer Experience consultancy. We help companies define their customer journeys, drive value creation and retention, and realize sustainable organic growth. 

What if your next Individual Contributor (IC) was a former leader? Think of the richness that could bring to your team and your customers?

In this episode, Parul talks to Mike Lemon about the challenged, hiring process for experienced hires, preparing for interviews, and overcoming objections. Additionally, it discusses the adaptation of experienced hires in the workplace, value realization, strategic customer success, measuring value, the role of AI, driving business outcomes, and success metrics.

Takeaways

• How interviewees can prepare
• Value in experience
• Navigating career transitions
• How Managers can prepare

Mike Lemon is an enterprise leader brought in when high-value relationships are exposed, growth has stalled, or organizations need clarity at the intersection of customer value and commercial performance. He specializes in stabilizing complex global portfolios, rebuilding executive trust, and aligning cross-functional leaders around measurable revenue outcomes.

Connect with Mike on LinkedIn: https://www.linkedin.com/in/michaelklemon/

Read his article: https://medium.com/@michaelklemon/the-untapped-superpower-4d48cd476948?source=social.linkedin

Read Parul's article: https://www.inc.com/parul-bhandari/what-to-know-about-the-great-downshift/91265991

The Business of Success is sponsored by CustomerXSuccess-  a Customer Experience and Customer Success-focused consultancy. We help companies define their customer journeys, drive value creation and retention, and realize organic growth.  Learn more at: www.customerxsuccess.com

#experiencedleaders #experiencedhires #hiringtrends #buildingbetter #businessofsuccess

In this conversation with speaker and leadership coach, Princess Castleberry, Parul dives into her career, her new book The Truth is in the TriggerTM, and how leaders can drive growth through reducing their own burnout. The conversation also delves into self-awareness and empowerment for all levels of employees, as well as an important trigger mapping exercise (on Princess's website).

Takeaways

• Empowering burnt-out leaders with tools for self-awareness and recovery is crucial for sustainable growth and decision quality.
• Frameworks in the book like Live, Lead and Build LeverageTM are useful for any stage of life or goal achievement.
• Toxic driveTM and sinking egoTM are behaviors that impede success and decision-making quality, often rooted in insecurity and validation-seeking.
• Trigger mapping exercise helps individuals connect their behaviors to personal, global, and professional environment triggers.

#burnout #leadership

About Princess:

Princess Castleberry is the CEO of Castleberry Global, and author of The Truth is in the TriggerTM. Learn more about Princess and her work at:

https://www.princesscastleberry.com/

This podcast is sponsored by CustomerXSuccess, a consultancy which helps drive Company Growth through a focus on Customer Success. Follow along at www.customerxsuccess.com

In this episode, Parul explores the impact of investing in employee and customer success on sustainable business growth. It emphasizes the importance of employee and customer experience, retention, and the revenue bow tie concept - how growth is not just measured till the point of sale. Parul highlights the significance of advocacy and the success flywheel in building a sustainable business.

Takeaways

• Investing in employee and customer success drives sustainable business growth.
• Advocacy and the success flywheel are key components of building a sustainable business.

Resources for this episode:

• Revenue Bowtie - https://www.inc.com/parul-bhandari/grow-your-business-using-principles-from-revenue-bowtie.html
• FREE Customer Value Assessment - https://share.hsforms.com/15b0bX2JxTtC-TONTn8lJRgqupmi

  The Business of Success is Sponsored by CustomerXSuccess, building business success with a focus on customer success. Inquire on working with us at www.customerxsuccess.com.

The conversation delves into Pothik Chatterjee's journey as an artist and tech professional, highlighting the intersection of art, technology, and career. It explores Pothik's childhood, artistic influences, and the evolution of his art's purpose as a means of resistance and awakening. Key takeaways include the role of art as resistance, the importance of mentorship and learning, and the value of cultivating a circle of friends and family with shared values.

Takeaways

• Art as a means of resistance
• The importance of mentorship and learning
• When art influences life

About Pothik:

Website: www.pothikchatterjee.com

Instagram: @pothikc

Pothik Chatterjee is an award-winning abstract artist of South Asian descent, with galleries in New York City & Baltimore, and based out of Houston. His art is available at pothikchatterjee.com - Chatterjee has sold over 150 original art and commissions for collectors around the world. His art is represented by Maison 10 and Highlandtown galleries. Chatterjee has over 35K followers across social media channels for his vibrant paintings inspired by Hindu mythology, divine goddess energy, yoga, meditation and the tranquility of nature. Chatterjee was born in Kolkata, India and grew up in Dubai, Paris, Abu Dhabi and Jakarta as a global citizen. Chatterjee is Harvard-educated and completed his artistic training with Princeton University Arts Council. His earliest paintings as a child were of Hindu Goddesses like Durga and Saraswati for the diasporic Bengali community's temple festivals and magazines. Today, his abstract paintings bridge his South Asian culture, Hindu spirituality with the intersectionality of being openly and proudly LGBTQ, a father, husband, and the universality of the human experience. 

This podcast is sponsored by CustomerXSuccess, www.customerxsuccess.com. Driving business growth through a focus on customers, experience and talent.

In this short episode, Parul introduces the South Asian Success series and discusses her purpose in creating a space for the South Asian experience. She emphasizes community building and the aim to inspire and connect with individuals from diverse backgrounds.

Takeaways

• South Asian experience and why we are highlighting it
• Community building is key - www.southasiansuccess.com
• Call for speakers - https://docs.google.com/forms/d/e/1FAIpQLSfU3qaKi2BxAZE3gfDvwpphr9QpU6loj2eJDa3sTdLdBVN8UA/viewform?usp=dialog

Kicking off the inaugural conversation for The Business of Success with Priya Bathija, CEO of Nyoo Health, who is focused on making the world a better place for women at work.

This conversation explores the challenges faced by women in the workplace, including career specialization, workplace dynamics, and the impact of menopause. It also discusses the need for women-friendly workplaces, supportive work environments, and predicts positive changes for women in the future.

Takeaways

• Women in the workplace face challenges related to leadership, family building, and menopause.
• Employers can support women in the workplace through policies, benefits, and cultural changes.
• Small shifts in policy and benefits are expected to continue, leading to positive changes for women in the workplace.

Follow Priya and her work at: www.nyoohealth.com.

This podcast is sponsored by CustomerXSuccess, a consultancy which helps drive Company Growth through a focus on Customer Success. Follow along at www.customerxsuccess.com

Introducing The Business of Success, a podcast for people who are building better brands and businesses from the inside out.

Your host is Parul Bhandari, an award-winning author and Customer Success leader who is passionate about helping drive better business and success through talent, customers, community and culture.

Subscribe and follow along.

The Business of Success is sponsored by CustomerXSuccess. www.customerxsuccess.com