The C-Suite Framework

The risks that sink a bank are usually sitting in plain sight: someone just stopped looking at them.

Senior treasury and asset liability management expert Svetlana Kardan joins Jennifer Geary to explore why spectacular banking collapses like Northern Rock and Silicon Valley Bank were technically visible long before they happened, and why nobody acted. Drawing on over 20 years in global banking and her forthcoming Psychology of Treasury book series, Svetlana unpacks the six cognitive traps behind treasury failures, why balance sheet risks stay hidden from the boardroom, and how she is coding her own simulators to make it all accessible.

You'll learn how to:

• Spot the balance sheet risks that never reach the income statement

• Recognise the six cognitive traps that quietly undermine treasury decisions

• Ask the uncomfortable boardroom questions that others avoid

• Stress test for what might happen, not just the last crisis

• Read modern bank runs through the lens of deposit behaviour and technology

• Bring curiosity, kindness, and resilience to a demanding leadership career

About Svetlana:

Svetlana Kardan is a senior asset liability management (ALM) and treasury risk professional with over 20 years' experience across global banking institutions. She has held senior leadership roles overseeing enterprise-wide interest rate risk, liquidity, and balance sheet management, with direct responsibility for regulatory engagement across multiple jurisdictions.

A recognised expert in behavioural modelling and hedging frameworks, Svetlana has led multi-million-pound transformation programmes and established ALM infrastructure for major international banks. A trusted advisor to executive committees and regulators, she is the author of the Psychology of Treasury book series and is completing a doctorate on the modelling of non-maturing deposits.

Chapters:

• 00:00: Episode Begins

• 02:09: Introducing Svetlana Kardan

• 03:14: From a small village to the dealing room: an unconventional career

• 07:39: Why write six books on treasury

• 11:16: Why now: SVB, Credit Suisse, and a framework that did not hold

• 13:11: Northern Rock: risks that were visible but unseen

• 15:44: Why treasury failures are really about psychology

• 17:54: The six cognitive traps, from normalcy bias to P&L pressure

• 22:40: What the rest of the C-suite needs to understand about treasury

• 23:44: Hidden balance sheet risk and the SVB capital lesson

• 25:26: Building simulators to make treasury risk accessible

• 30:31: The book series roadmap and how to join the launch team

• 33:11: Impossible is nothing: leadership, resilience, and people

Resources & Links:

• C-Suite Framework courses & books: https://csuiteframework.co.uk/

• Connect with Svetlana on LinkedIn: https://www.linkedin.com/in/svetlana-kardan/

• The Psychology of Treasury book series, first volume expected October / November (link to follow once live)

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Compliance isn't a box to tick, it's a competitive advantage. In this special episode, Jennifer Geary is joined by her co-author Natalie McManus to bring to life their new book, How to be a Chief Compliance Officer: Turning Compliance into Competitive Advantage.

Drawing on Natalie's eclectic career spanning regulation, financial services, and aviation, and her deep conviction that compliance is rooted in social good, this conversation unpacks the philosophy, the framework, and the passion behind the book. From the Compliance 365 model to the art of being heard in the boardroom, this is a masterclass in what modern compliance leadership really looks like.

You'll learn how to:

• See compliance as a strategic enabler, not a retrospective enforcer

• Apply the Compliance 365 model: three lenses, six spokes, five pillars

• Make the case for compliance investment in the language of the CFO

• Build a compliance function that is forward-looking, agile, and outcome-based

• Bring flair, conviction, and social purpose to the CCO role

About Natalie McManus:

Natalie McManus is Managing Director of Innovate Compliance, a compliance and risk thought leadership consultancy, and Head of Impact Consulting's IC Insights publication. She is a former Compliance Chief of Staff at Citibank and ex-regulator at the Financial Conduct Authority, and has held compliance and risk leadership roles across financial services and aviation in the UK, EMEA, and globally.

Natalie is a NED at the Institute of Employment Studies, a Fellow of the ACCA and the International Compliance Association, and holds a BA in PPP (Hons) from the University of Oxford, with further degrees in law and applied accounting. She is the co-author of How to be a Chief Compliance Officer: Turning Compliance into Competitive Advantage, Book Six in the C-Suite Framework series.

Chapters:

00:37 — Introducing the book and Natalie McManus

02:09 — Natalie's career: regulation, aviation, and reinvention

08:00 — Why Jennifer and Natalie felt like kindred spirits

10:55 — The eureka moment: AI exposed compliance's broken foundations

12:22 — How the book came together: blending technical and leadership lenses

15:15 — Who the book is really for, and why it surprised its authors

16:07 — The Compliance Trinity: culture, conduct, and control

17:02 — The 365 model: an uncommon way to anchor compliance in organisational DNA

21:32 — Breaking down the 365: three lenses, six spokes (IMPACT), five pillars

30:44 — Advisory as the beating heart of the CCO role

36:38 — Flair, conviction, and the art vs. science of compliance

40:42 — Compliance as social good and the licence to operate

42:26 — Reflections on collaboration, creativity, and what comes next

Resources & Links:

• C-Suite Framework courses & books: https://csuiteframework.co.uk/

• Natalie's consultancy: www.innovatecompliance.co.uk

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Resilience isn't a tick-box exercise — it's a strategic imperative.

Director and Head of Resilience at Alba Partners, Cameron Holt, joins host Jennifer Geary to demystify operational resilience — from the regulatory origins of the agenda through to what truly resilient organisations look like in today's turbulent geopolitical landscape.

Drawing on 17 years of financial services experience across Accenture, BCS Consulting, and now Alba Partners, Cameron explains how organisations can move beyond compliance and embed resilience by design into their strategy, operations, and culture.

You'll learn how to:

• Move from regulatory compliance to genuine resilience by design.

• Identify your most important business services and map their vulnerabilities.

• Manage third-party risk as a core pillar of your resilience strategy.

• Run scenario testing, war games, and crisis simulations that actually prepare you.

• Use AI effectively — without creating "artificial resilience".

• Think like a threat actor to find and close your organisation's open wounds.

About Cameron Holt:

Cameron Holt is Director and Head of Resilience at Alba Partners, a financial services consultancy operating globally from offices in London, Edinburgh and Dubai. Cameron has over 17 years of experience in financial services, specialising in operational resilience, non-financial risk, and operating model transformation. He has served as a Resilience Subject Matter Advisor, UK Head of Resilience, and Resilience Programme Director across some of the UK's leading financial institutions. Prior to Alba, he held senior roles at Accenture and BCS Consulting.

Chapters:

00:00 — Introduction — why resilience matters now

03:00 — Cameron's background and the pivot to resilience

05:28 — The geopolitical case for resilience in 2025

06:51 — The evolution of the UK resilience regulatory agenda

09:44 — From regulatory requirement to strategic advantage

11:02 — Resilience by design vs. the tick-box approach

13:00 — Ownership, governance, and the COO's role

15:17 — Resilience as an outcome, not a risk type

16:25 — Third-party risk and the multi-domain resilience framework

19:24 — Backups, single points of failure, and commercial trade-offs

21:06 — Resilience as a competitive differentiator for FinTechs

25:53 — Real-world case studies: RBS, TSB, CrowdStrike, and beyond

28:51 — Scenario testing, war games, and crisis simulations

30:40 — Human capital: the hidden resilience asset

32:11 — Practical steps for a new COO or CRO

34:34 — AI and the risk of 'artificial resilience'

38:05 — Resources and further reading

Resources & Links:

• C-suite Framework courses & books: https://csuiteframework.co.uk/

• CMORG (Cross Market Operational Resilience Group) — industry guidance and best practice materials on operational resilience

• UK Resilience Academy — learning materials and professional development resources

• National Preparedness Commission — independent body running events and thought leadership on resilience

• Resilience First — business resilience network and resources

• Centre for Long-Term Resilience — research and policy on systemic resilience

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From hiring seats to onboarding intelligence. Greg Coleshill, Chief Commercial and Operating Officer at vigilant.ai, joins host Jennifer Geary to explore what two decades in talent and recruitment really teaches you about the future of work — and why the smartest leaders are now applying people principles to AI teammates.

In this episode, host Jennifer Geary speaks with Greg Coleshill, whose 18-year career building talent and recruitment businesses across technology and financial services has taken a fascinating pivot. Now as COO at vigilant.ai, Greg is helping regulated organisations deploy AI agents safely, governed, and audit-ready — treating them less like software and more like a new hire.

You'll learn how to:

• Think about AI teammates the way you think about human hires — onboard, collaborate, build trust, then scale.
• Identify the right use cases for AI agents in your organisation, beyond simple automation.
• Navigate the noise of AI vendors and hype to find real business benefit.
• Govern AI agents safely in regulated environments with the right controls and audit trails.
• Design a hybrid workforce structure that blends people and agents effectively.
• Avoid the trap of using AI just to do the same old processes faster.

About Greg Coleshill:

Greg Coleshill is Chief Commercial and Operating Officer at vigilant.ai. He spent nearly 20 years leading businesses delivering innovative talent solutions to technology and financial services firms, including 18 years building and scaling multiple business units at the same organisation, culminating in his appointment as CEO and successfully managing the business through an acquisition and integration event. At vigilant.ai, Greg applies the lessons of two decades managing human capital to the next frontier of organisational growth — helping regulated firms build hybrid workforces of safe, governed, and audit-ready AI teammates.

Chapters:

00:00 — Episode Begins 01:47 — Introducing Greg Coleshill 03:00 — 18 years in recruitment: one business, never standing still 09:54 — The pivot: from talent solutions to AI agents 11:40 — Non-deterministic intelligence — and why it changes everything 13:30 — What C-suite leaders are really struggling with on AI 17:00 — Inside vigilant.ai: the agentic operating system for regulated businesses 22:35 — The AI Chief of Staff: a real-life before and after 27:00 — The mindset shift: onboard, collaborate, trust, then scale 29:00 — Use case: 60%+ time saving in a complaints process within 30 days 32:24 — Org design: structuring people and agents together 34:39 — AI fatigue, slop and hallucinations — navigating the downsides 37:53 — Recommended reading and resources for getting started

Resources & Links:

• C-suite Framework courses & books: https://csuiteframework.co.uk/
• Find out more about vigilant.ai: https://vigilant.ai
• Book: Agentic Artificial Intelligence by Pascal Bornet
• Book: Co-intelligence by Ethan Mollick
• Podcast: The Artificial Intelligence Show
• Podcast: Me, Myself and AI

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Money doesn't give you control — perspective does. Former SoftBank CFO and bestselling author Alok Sharma joins The C-Suite Framework to unpack what really happens inside financial bubbles, how AI is quietly reshaping white-collar work, and why the biggest career breakthroughs often arrive disguised as failure.

Drawing on his experience leading multi-billion-dollar deals at SoftBank, overseeing the acquisition of ARM Holdings, and navigating extreme wealth and pressure, Alok reflects on decision-making under uncertainty, operational leadership, and the human cost of success.

You'll learn how to:

• Shift perspective when navigating bubbles and market hype

• Recognise when leverage, not valuation, creates real risk

• Understand how AI is already displacing white-collar roles

• Prepare for career inflection points disguised as setbacks

• Balance operational execution with long-term vision

• Make better decisions by knowing your own cognitive limits

About Alok:

Alok Sama is the author of the bestselling literary memoir The Money Trap: Lost Illusions Inside the Tech Bubble. He serves as a Senior Advisor to Warburg Pincus LLC, chairs the Advisory Board for Valhalla Ventures and is a director of Baer Capital Partners.

He was formerly President & CFO of SoftBank Group International ("SBGI") and Chief Strategy Officer for SoftBank Group ("SBG"). While at SoftBank, Alok led the $59bn merger of Sprint and T-Mobile, the $34bn acquisition of ARM Holdings Plc, the $10bn disposition of SoftBank's stake in Alibaba Group Holding, among many other deals.

Alok has over 30 years of investment banking, capital market and investment experience in New York, London and Hong Kong. Alok was formerly a senior Managing Director at Morgan Stanley.

Alok co-founded Baer Capital Partners, an alternative asset management firm. He continues to be a Director of Baer Capital. He is a member of the CNBC Global CFO Council, and a former Chairman of the London Chapter of the Young Presidents' Organization (YPO). He also holds an MFA for Creative Writing from NYU.

Chapters:

01:15 — Writing The Last Bubble and avoiding "success memoir" clichés

03:44 — Writing, craft, and ego

07:30 — Are we really in a bubble?

09:43 — Valuations vs leverage

13:02 — Technology cycles and timing

16:21 — Operator vs visionary

20:57 — Wealth, control, and walking away

23:28 — Career breaks disguised as failure

25:39 — AI and job displacement

29:59 — What future generations should learn

32:51 — Immigration, identity, and storytelling

Resources & Links:

• C-suite Framework courses & books: https://csuiteframework.co.uk/

• Read Jenny's eight lessons from The Money Trap

• Read about Irish government funding fo the arts - https://www.ft.com/content/15a6d3b9-81c0-46c6-a4b7-f881b5eeadad

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Security isn't a checkbox, it's a culture.

Former Navy Intelligence analyst and cybersecurity expert Cordell Robinson shows leaders how to embed security-by-design, strengthen compliance, and empower non-technical teams.

In this episode, host Jennifer Geary speaks with Cordell Robinson, founder & CEO of Brownstone Consulting, whose career spans military intelligence, software engineering, law, cybersecurity, and privacy. Cordell explains how non-technical executives can meaningfully shape cyber strategy, why compliance is really about culture, and how AI is being misused more than it's being mastered.

You'll learn how to:

• Shift from checkbox compliance to outcome-based security.

• Build security into your SDLC from day one.

• Ask the right questions as a non-technical leader.

• Avoid the biggest leadership mistakes in AI adoption.

• Strengthen culture, not just controls.

About Cordell Robinson:

Cordell Robinson is founder and CEO at Brownstone Consulting. He holds a Bachelor of Science in Computer Science / Electrical Engineering from Pepperdine University and a Jurist Doctor of Law from Georgetown University. He is a former Senior Naval Intelligence Analyst and is certified in C|CISO, CAP, and CRISC.

Chapters:

01:35 — Introducing Cordell Robinson

03:26 — Engineering, Navy intelligence & the pivot to cyber law

06:30 — Starting Brownstone Consulting

09:24 — What clients really ask for: compliance, AI governance & testing

11:02 — Why compliance matters beyond the certificate

13:03 — Culture change through testing & honest assessment

16:46 — Military discipline, leadership & communicating cyber risk

19:17 — Contingency planning & incident response in practice

20:37 — U.S. vs Europe: different regulatory mindsets

23:47 — Security-by-design & challenges in AI adoption

25:37 — How non-technical leaders can ask better questions

Resources & Links:

• C-suite Framework courses & books: https://csuiteframework.co.uk/

• The Cyber Security Handbook by Stephen Delahunty

• Check out Cordell's Compliance Aid app https://apps.apple.com/gb/app/compliance-aid/id6753880752

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Keywords

Noelle Mykolenko, Trusted Advisor, Trust Equation, Imposter Syndrome, C-Suite, Leadership, Empathy, AI, Organizational Growth, Professional Relationships

Summary

In this episode of the C-Suite Framework podcast, host Jennifer Geary welcomes Noelle Mykolenko, CEO of Trusted Advisor Associates. They discuss Noelle's journey from being a client of Trusted Advisor to leading the organization, emphasizing the importance of trust in professional relationships. The conversation delves into the Trust Equation, the impact of self-orientation and imposter syndrome, and how leaders can build trust as they transition into C-suite roles. Noelle also addresses the relevance of empathy in today's world and how technology, particularly AI, can enhance effectiveness without replacing the human element in relationships.

Nicole Mykolenko is CEO at Trusted Advisor Associates. She has a track record of enabling organisational excellence and growth across senior roles, built on a foundation of management consulting and US government work. She holds a Bachelors in French, Economics and International Business and an MBA from University of Virginia.

Takeaways

Noelle Mykolenko emphasizes the importance of trust in professional relationships.

The Trust Equation consists of credibility, reliability, intimacy, and self-orientation.

Self-orientation can detract from effective communication and relationship building.

Imposter syndrome is a common challenge for professionals, especially women.

Vulnerability is a powerful tool for building trust in leadership.

Empathy is crucial in understanding others' experiences and perspectives.

The mediums of communication may change, but human needs remain constant.

Leaders must be aware of their blind spots and strengths to build effective teams.

Reframing negative thoughts can help in overcoming self-doubt.

AI can enhance effectiveness but should not replace personal relationships.

Sound bites

"The power of trust makes things more meaningful."

"Trust is personal, it happens between two people."

"Vulnerability is a very powerful tool."

Chapters

02:41 – Noelle's career journey and how she discovered The Trusted Advisor

06:30 – Why The Trusted Advisor remains a long-lasting and influential framework

08:48 – An introduction to the Trust Equation and its core components

14:36 – Expanding on self-orientation and its impact on trust-building

17:00 – The importance of listening and presence in trust-based relationships

17:51 – How imposter syndrome intersects with self-orientation and leadership effectiveness

20:17 – Developing self-awareness as a foundational leadership capability

21:24 – Practising self-kindness and reframing doubt in senior leadership roles

23:22 – Applying the trust framework when transitioning into the C-suite

28:35 – Navigating moments when vulnerability isn't reciprocated

28:54 – The relevance of the Trusted Advisor model in a world of uncertainty and polarization

31:26 – How AI supports more effective human connection through enhanced insight and preparation

Summary

Introduction: In today's fast-paced world, the ability to adapt is more vital than ever. I am delighted to welcome back Dr. Max McKeown, an expert in innovation strategy and author of the groundbreaking book "Super Adaptability: How to Transcend in an Age of Overwhelm." Join us as we delve into the profound insights from this illuminating conversation, exploring how we can harness the power of conscious adaptation to thrive amidst chaos.

1. The Concept of Successful Adaptation

Dr. McKeown emphasizes that "all success is successful adaptation." He draws parallels between the existence of a rock and the survival of organizations and individuals, stating that just like a rock, our continued existence hinges on our ability to adapt to our environment. He explains that happiness and success are not static; they require ongoing adjustments and responses to changing circumstances.

2. The Genesis of "Super Adaptability"

The inspiration for this book stems from Dr. McKeown's extensive research and observations over the years. He realized that understanding and enhancing our adaptability is crucial for thriving in today's world. This realization led him to develop a model that can be applied to various aspects of life, from personal happiness to professional success.

3. The RUN Loop: Recognize, Understand, Necessary Action

A core concept in Dr. McKeown's book is the RUN loop, which consists of three steps: recognize, understand, and take necessary action. This model is designed to help individuals identify patterns in their lives that may be hindering their success. Dr. McKeown explains that by recognizing the loops we find ourselves in, we can better understand the underlying causes and take appropriate actions to influence positive change.

For example, if someone feels overwhelmed at work, they can use the RUN loop to identify the source of their stress, understand why it's affecting them, and then determine actionable steps to alleviate that pressure. This approach empowers individuals to regain control over their lives, rather than being run by external circumstances.

4. Real-Life Applications and Case Studies

Throughout the podcast, Dr. McKeown shares various case studies showcasing how individuals and organizations have successfully implemented the RUN loop to overcome challenges. For instance, he highlights how many people fall into maladaptive behaviors like "doom scrolling" or "quiet quitting" in response to overwhelming situations. By applying the RUN loop, they can shift their mindset and take constructive actions instead of succumbing to stress.

5. The Importance of Continuous Learning

Dr. McKeown also stresses that the journey of adaptation is ongoing. He encourages listeners to embrace the idea of continuous learning and to be open to revisiting the RUN loop as their circumstances evolve. The more we practice recognizing, understanding, and taking action, the better equipped we become to handle future challenges.

Tags: Adaptability, Personal Development, Innovation, Leadership, Mental Health, Strategy, Self-Improvement, Dr. Max McKeown, Podcast Insights

Dr. Max McKeown (born in London) is an English writer, consultant, and researcher specialising in innovation strategy, leadership and culture. He has written six influential books and conducts research with Warwick Business School. He is a fellow of the RSA. He served on the advisory board for the Rollins Center for eBusiness. He earned his master's degree in Business Administration and PhD from the Warwick Business School

Takeaways

In this enlightening discussion, Dr. Max McKeown provides valuable insights into the nature of adaptability and the importance of conscious awareness in navigating life's challenges. Key takeaways include:

- Adaptation is essential for success and happiness.

- The RUN loop (Recognize, Understand, Necessary Action) is a powerful model for fostering adaptability.

- Continuous learning and self-awareness are crucial for thriving in an age of overwhelm.

Chapters

00:00:00 - Introduction

00:02:22 - Inside the Book: Why Super-Adaptability Matters for Leaders

00:03:10 - The Origin Story: How the Idea for Super-Adaptability Began

00:05:12 - The RUN Model Explained: Recognise, Understand, Act

00:08:25 - Applying the RUN Loop: How Max Uses It in Real Life

00:12:28 - Real-World Results: How People Use the Adaptability Framework

00:23:44 - Fixing Failure Loops: Why Strategy Needs Adjustment, Not Abandonment

00:27:33 - Talent vs Adaptability: What Makes High Performers Exceptional?

Keywords

leadership, crisis management, proactive approach, problem-solving, team dynamics

Summary

In this conversation, Charles Skinner emphasizes the importance of proactive leadership, especially in crisis situations. He advocates for leaders to confront challenges head-on rather than avoiding them, highlighting the need for clear communication and decisive action in managing teams effectively.

Bio

Charles Skinner is a veteran corporate turnaround specialist. He is currently CEO of Restore plc and author of the new book "Buy, Run, Build - A Guide to Entrepreneurship through Acquisition". He is "a businessman with vast experience of finding, acquiring, growing and (mostly) successfully selling over 100 businesses". He is a non-executive and chair of several organisations.

Takeaways

The natural human reaction is to avoid problems.

Leaders should run towards challenges instead of away from them.

Proactive problem-solving can prevent larger issues.

Clear communication is key in crisis management.

Leaders must be decisive in their actions.

Facing challenges head-on builds trust within teams.

Effective leadership requires a willingness to confront the unknown.

Crisis management is a vital skill for all leaders.

Sound bites

"Run towards the gunfire, find out whether it's firecrackers"

"It's your job as a leader to work out what's going on"

Chapters

00:00 – Leadership Insights + AI, Crypto & Risk Management Trends

01:31 – Introducing Charles Skinner: CEO, Turnaround Expert & Author

07:26 – Career Pivot Strategy: Why Most People Stay in Their First Job

11:06 – Essential Skills for Becoming a Successful CEO or Business Owner

12:46 – Talent Management Masterclass: How to Spot High-Potential People

15:29 – Entrepreneurship Through Acquisition: Finding Talent in Existing Teams

17:05 – Operational Excellence: Site Visits, Stock Checks & Real-World Reality

21:10 – Business Clarity: Asking Simple Questions That Drive Performance

25:25 – Productivity & Strategy: How Leaders Prioritise What Really Matters

33:27 – Why "Unsexy" Industries Offer Huge Business Growth Opportunities

Louise van Haarst and Alice Driscoll are highly experienced and in-demand leadership and performance coaches and conflict specialists. They are co-founders of leadership consultancy The Power House and co-creators of Smart Conflict®—an evidenced-based approach to handling hard conversations. They have recently released their book Smart Conflict: How to have hard conversations at work.

Keywords

conflict resolution, leadership coaching, hard conversations, communication skills, workplace dynamics, emotional intelligence, relational conflict, task conflict, executive coaching, Smart Conflict

Summary

In this conversation, leadership coaches Louise Van Haarst and Alice Driscoll discuss their new book, 'Smart Conflict: How to Have Hard Conversations at Work.' They share their diverse backgrounds in conflict resolution and coaching, emphasising the importance of addressing conflict in leadership roles. The discussion covers common scenarios where conflict arises, introduces their Five Rs framework for effective conflict resolution, and explores the difference between relational and task conflict. They also address how to navigate situations with potential mal-intent and the significance of self-regulation in difficult conversations. The conversation concludes with reflections on the positive reception of their book and its impact on readers.

Takeaways

• Conflict is inherent to human relationships and can lead to growth - in fact, an absence of conflict can be a problem.

• Assuming positive intent can help navigate difficult conversations.

• Self-regulation is crucial in managing conflict effectively.

• The Five Rs framework provides a structured approach to conflict resolution.

• Relational conflict differs from task conflict and requires different strategies.

• Time does not heal; proactive measures are necessary to resolve conflict.

• Understanding the motivations behind conflict can lead to better outcomes.

• Navigating mal-intent requires careful questioning and open-mindedness.

Chapters

00:00 Introduction to Conflict Coaching and the Powerhouse

02:38 Backgrounds of Louise and Alice

05:16 The Journey to Conflict Coaching

08:12 The Importance of Conflict in Organizations

10:47 Common Conflict Scenarios

13:48 The Five Rs Framework for Conflict Resolution

21:01 The Importance of Repair in Relationships

29:25 Understanding Conflict: Relational vs. Task Conflict

33:45 Navigating Malintent in Conversations

40:14 Regulating Emotions During Conflict

42:55 The Impact of the Book and Its Reception