The Canadian Dentist Podcast

Episode Summary

In this episode of the Canadian Dentist Podcast, Carlo Biasucci interviews Dr. James Younger, dentist, entrepreneur, and founder of TempStars, North America's largest dental staffing platform. They dive deep into the critical importance of building a strong team culture in dental practices and how this foundational element drives both business success and personal fulfillment. Dr. Younger shares insights from his 25+ years in dentistry and his entrepreneurial journey building TempStars from the ground up.

About Our Guest

Dr. James Younger is a 1999 graduate of the University of Toronto Faculty of Dentistry with over 25 years of clinical experience. His diverse background includes:

• Building a practice from scratch
• Acquiring and operating a high-end cosmetic dental practice
• Currently practicing at a mental health hospital
• Founding TempStars, now the largest dental staffing platform in North America

Key Topics Discussed

• The definition of culture in a dental practice context
• Why investing in team culture drives business results
• The relationship between leadership and team culture
• Practical approaches to building and maintaining healthy team culture
• How to handle difficult conversations when culture starts to drift
• The business case for investing in culture building
• Leadership development as a journey of personal growth

Resources Mentioned

• "The E-Myth Revisited" by Michael Gerber
• "Leadership Excellence" book for dentists by Carlo Biasucci
• TempStars.com - For dental temping and hiring needs

Connect With Our Guest

• Website: TempStars.com

TIMESTAMP CHAPTER SUMMARY

04:56-08:48: Introduction and Setting the Stage
Carlo and James exchange greetings, discuss recent dental events, and establish the interview's focus on team culture in dental practices.

08:48-14:03: Dr. Younger's Background and Entrepreneurial Journey
James shares his dental career journey, from associating to practice ownership, and explains how a staffing challenge led to the creation of TempStars.

14:03-18:57: Delegation vs. Abdication in Leadership
Discussion about the critical difference between delegation and abdication, with insights on how dentist-entrepreneurs need to understand the basics of what they're delegating.

18:57-22:41: The Leadership Learning Curve
The hosts discuss the gap between the leader one starts as and the leader one needs to become, highlighting the importance of personal growth.

22:41-25:43: Defining Team Culture
James explains culture as the reflection of a practice's mission, vision, and values, while Carlo emphasizes how a team directly reflects its leader.

25:43-32:36: Building Intentional Culture
Exploration of the process of culture development, the need for regular reinforcement, and how culture energizes both the team and patient experience.

32:36-37:08: Service Recovery and Cultural Challenges
Discussion about how culture determines responses to problems, the value of service recovery, and the inevitable challenges of maintaining healthy culture.

37:08-44:43: Maintaining Culture and Addressing Drift
Insights on detecting cultural decline, using core values as anchors, and the importance of leaders modeling the values they promote.

44:43-48:56: The Business Case for Culture
Examination of how culture impacts ROI through reduced turnover, better case acceptance, and team-generated innovation.

48:56-52:03: Final Advice and Closing Thoughts
Practical recommendations for practice owners struggling with team culture, including resources for development and the importance of finding good coaching.

RNA 180 Podcast Episode Summary:

• [00:00:00] - Introduction of RNA 180 founders Janice Whalen and Angela Harley
• [00:01:00] - Overview of RNA 180 software and its integration with dental practice management
• [00:02:00] - Discussion of hygiene department billing variations and the importance of objective data
• [00:04:00] - Explanation of appointment scheduling optimization and time allocation
• [00:06:00] - Breakdown of DNA/RNA system and practice customization
• [00:09:00] - Detailed explanation of scaling unit components and proper coding
• [00:12:00] - Discussion of regional differences in coding standards
• [00:15:00] - Impact on emergency appointments and diagnostic procedures
• [00:18:00] - Benefits of data transparency with insurance and billing
• [00:21:00] - Statistical analysis of hygiene production ($308/hour in 2025)
• [00:25:00] - Integration with dental technology (iTero, Velscope, etc.)
• [00:28:00] - Pricing structure and ROI discussion
• [00:31:00] - Final thoughts on staff retention and practice value enhancement

Key Takeaways: 

1. Average increase of 100,000 per hygiene chair annually
2. No initial setup fee for Elite Practice members
3. Monthly subscription
4. Compatible with major practice management software 
5. Focuses on proper coding rather than just billing

Disclaimer:
   The Canadian Dentist Podcast (CDP) is provided for general informational purposes only. The CDP, Elite Practice, and Dr. Carlo Biasucci personally have no liability for any clinical, management, or financial decisions or actions taken or made by you based on the information provided in this program. The CDP is not intended to offer dental, medical, legal, management, investment, surgical, tax, clinical, or any other professional advice. Reliance on the information in the CDP is done entirely at the listeners own risk.  No guarantees, representations, or warrantees are made with regard to the completeness, accuracy, and/or quality of the CDP.  The CDP takes no responsibility for, does not endorse, and does not imply a relationship/affiliation to any websites, products, services, devices, individuals, organizations which are hyperlinked to any CDP component or mentioned in the CDP. Third party materials, hyperlinks, and/or CDP content does not reflect the opinions, standards, and policies of Elite Practice or Dr. Carlo Biasucci, the guest, or show sponsors. The CDP makes no warranty that the Podcast and its server are free of computer viruses or other destructive or contaminating code elements. 

The Canadian Dentist Podcast expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special consequential or other damages arising out of any individuals use of, reference to, reliance on, or inability to use, this podcast or the information presented in this podcast.

This episode is an excerpt from the Elite Practice Members Q&A Session. Join Dr. Biasucci as he works “without a net” to give unscripted answers to the questions our Member dentists are asking.

Disclaimer:
   The Canadian Dentist Podcast (CDP) is provided for general informational purposes only. The CDP, Elite Practice, and Dr. Carlo Biasucci personally have no liability for any clinical, management, or financial decisions or actions taken or made by you based on the information provided in this program. The CDP is not intended to offer dental, medical, legal, management, investment, surgical, tax, clinical, or any other professional advice. Reliance on the information in the CDP is done entirely at the listeners own risk.  No guarantees, representations, or warrantees are made with regard to the completeness, accuracy, and/or quality of the CDP.  The CDP takes no responsibility for, does not endorse, and does not imply a relationship/affiliation to any websites, products, services, devices, individuals, organizations which are hyperlinked to any CDP component or mentioned in the CDP. Third party materials, hyperlinks, and/or CDP content does not reflect the opinions, standards, and policies of Elite Practice or Dr. Carlo Biasucci, the guest, or show sponsors. The CDP makes no warranty that the Podcast and its server are free of computer viruses or other destructive or contaminating code elements. 

The Canadian Dentist Podcast expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special consequential or other damages arising out of any individuals use of, reference to, reliance on, or inability to use, this podcast or the information presented in this podcast.

This episode is an excerpt from the Elite Practice Members Q&A Session. Join Dr. Biasucci as he works “without a net” to give unscripted answers to the questions our Member dentists are asking.

Disclaimer:
   The Canadian Dentist Podcast (CDP) is provided for general informational purposes only. The CDP, Elite Practice, and Dr. Carlo Biasucci personally have no liability for any clinical, management, or financial decisions or actions taken or made by you based on the information provided in this program. The CDP is not intended to offer dental, medical, legal, management, investment, surgical, tax, clinical, or any other professional advice. Reliance on the information in the CDP is done entirely at the listeners own risk.  No guarantees, representations, or warrantees are made with regard to the completeness, accuracy, and/or quality of the CDP.  The CDP takes no responsibility for, does not endorse, and does not imply a relationship/affiliation to any websites, products, services, devices, individuals, organizations which are hyperlinked to any CDP component or mentioned in the CDP. Third party materials, hyperlinks, and/or CDP content does not reflect the opinions, standards, and policies of Elite Practice or Dr. Carlo Biasucci, the guest, or show sponsors. The CDP makes no warranty that the Podcast and its server are free of computer viruses or other destructive or contaminating code elements. 

The Canadian Dentist Podcast expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special consequential or other damages arising out of any individuals use of, reference to, reliance on, or inability to use, this podcast or the information presented in this podcast.

This episode is an excerpt from the Elite Practice Members Q&A Session. Join Dr. Biasucci as he works “without a net” to give unscripted answers to the questions our Member dentists are asking.

Disclaimer:
   The Canadian Dentist Podcast (CDP) is provided for general informational purposes only. The CDP, Elite Practice, and Dr. Carlo Biasucci personally have no liability for any clinical, management, or financial decisions or actions taken or made by you based on the information provided in this program. The CDP is not intended to offer dental, medical, legal, management, investment, surgical, tax, clinical, or any other professional advice. Reliance on the information in the CDP is done entirely at the listeners own risk.  No guarantees, representations, or warrantees are made with regard to the completeness, accuracy, and/or quality of the CDP.  The CDP takes no responsibility for, does not endorse, and does not imply a relationship/affiliation to any websites, products, services, devices, individuals, organizations which are hyperlinked to any CDP component or mentioned in the CDP. Third party materials, hyperlinks, and/or CDP content does not reflect the opinions, standards, and policies of Elite Practice or Dr. Carlo Biasucci, the guest, or show sponsors. The CDP makes no warranty that the Podcast and its server are free of computer viruses or other destructive or contaminating code elements. 

The Canadian Dentist Podcast expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special consequential or other damages arising out of any individuals use of, reference to, reliance on, or inability to use, this podcast or the information presented in this podcast.

This episode is an excerpt from the Elite Practice Members Q&A Session. Join Dr. Biasucci as he works “without a net” to give unscripted answers to the questions our Member dentists are asking.

Disclaimer:
   The Canadian Dentist Podcast (CDP) is provided for general informational purposes only. The CDP, Elite Practice, and Dr. Carlo Biasucci personally have no liability for any clinical, management, or financial decisions or actions taken or made by you based on the information provided in this program. The CDP is not intended to offer dental, medical, legal, management, investment, surgical, tax, clinical, or any other professional advice. Reliance on the information in the CDP is done entirely at the listeners own risk.  No guarantees, representations, or warrantees are made with regard to the completeness, accuracy, and/or quality of the CDP.  The CDP takes no responsibility for, does not endorse, and does not imply a relationship/affiliation to any websites, products, services, devices, individuals, organizations which are hyperlinked to any CDP component or mentioned in the CDP. Third party materials, hyperlinks, and/or CDP content does not reflect the opinions, standards, and policies of Elite Practice or Dr. Carlo Biasucci, the guest, or show sponsors. The CDP makes no warranty that the Podcast and its server are free of computer viruses or other destructive or contaminating code elements. 

The Canadian Dentist Podcast expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special consequential or other damages arising out of any individuals use of, reference to, reliance on, or inability to use, this podcast or the information presented in this podcast.

This episode is an excerpt from the Elite Practice Members Q&A Session. Join Dr. Biasucci as he works “without a net” to give unscripted answers to the questions our Member dentists are asking.

Disclaimer:
   The Canadian Dentist Podcast (CDP) is provided for general informational purposes only. The CDP, Elite Practice, and Dr. Carlo Biasucci personally have no liability for any clinical, management, or financial decisions or actions taken or made by you based on the information provided in this program. The CDP is not intended to offer dental, medical, legal, management, investment, surgical, tax, clinical, or any other professional advice. Reliance on the information in the CDP is done entirely at the listeners own risk.  No guarantees, representations, or warrantees are made with regard to the completeness, accuracy, and/or quality of the CDP.  The CDP takes no responsibility for, does not endorse, and does not imply a relationship/affiliation to any websites, products, services, devices, individuals, organizations which are hyperlinked to any CDP component or mentioned in the CDP. Third party materials, hyperlinks, and/or CDP content does not reflect the opinions, standards, and policies of Elite Practice or Dr. Carlo Biasucci, the guest, or show sponsors. The CDP makes no warranty that the Podcast and its server are free of computer viruses or other destructive or contaminating code elements. 

The Canadian Dentist Podcast expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special consequential or other damages arising out of any individuals use of, reference to, reliance on, or inability to use, this podcast or the information presented in this podcast.

This episode is an excerpt from the Elite Practice Members Q&A Session. Join Dr. Biasucci as he works “without a net” to give unscripted answers to the questions our Member dentists are asking.

Disclaimer:
   The Canadian Dentist Podcast (CDP) is provided for general informational purposes only. The CDP, Elite Practice, and Dr. Carlo Biasucci personally have no liability for any clinical, management, or financial decisions or actions taken or made by you based on the information provided in this program. The CDP is not intended to offer dental, medical, legal, management, investment, surgical, tax, clinical, or any other professional advice. Reliance on the information in the CDP is done entirely at the listeners own risk.  No guarantees, representations, or warrantees are made with regard to the completeness, accuracy, and/or quality of the CDP.  The CDP takes no responsibility for, does not endorse, and does not imply a relationship/affiliation to any websites, products, services, devices, individuals, organizations which are hyperlinked to any CDP component or mentioned in the CDP. Third party materials, hyperlinks, and/or CDP content does not reflect the opinions, standards, and policies of Elite Practice or Dr. Carlo Biasucci, the guest, or show sponsors. The CDP makes no warranty that the Podcast and its server are free of computer viruses or other destructive or contaminating code elements. 

The Canadian Dentist Podcast expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special consequential or other damages arising out of any individuals use of, reference to, reliance on, or inability to use, this podcast or the information presented in this podcast.

This episode is an excerpt from the Elite Practice Members Q&A Session. Join Dr. Biasucci as he works “without a net” to give unscripted answers to the questions our Member dentists are asking.

Disclaimer:
   The Canadian Dentist Podcast (CDP) is provided for general informational purposes only. The CDP, Elite Practice, and Dr. Carlo Biasucci personally have no liability for any clinical, management, or financial decisions or actions taken or made by you based on the information provided in this program. The CDP is not intended to offer dental, medical, legal, management, investment, surgical, tax, clinical, or any other professional advice. Reliance on the information in the CDP is done entirely at the listeners own risk.  No guarantees, representations, or warrantees are made with regard to the completeness, accuracy, and/or quality of the CDP.  The CDP takes no responsibility for, does not endorse, and does not imply a relationship/affiliation to any websites, products, services, devices, individuals, organizations which are hyperlinked to any CDP component or mentioned in the CDP. Third party materials, hyperlinks, and/or CDP content does not reflect the opinions, standards, and policies of Elite Practice or Dr. Carlo Biasucci, the guest, or show sponsors. The CDP makes no warranty that the Podcast and its server are free of computer viruses or other destructive or contaminating code elements. 

The Canadian Dentist Podcast expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special consequential or other damages arising out of any individuals use of, reference to, reliance on, or inability to use, this podcast or the information presented in this podcast.

This episode is an excerpt from the Elite Practice Members Q&A Session. Join Dr. Biasucci as he works “without a net” to give unscripted answers to the questions our Member dentists are asking.

Disclaimer:
   The Canadian Dentist Podcast (CDP) is provided for general informational purposes only. The CDP, Elite Practice, and Dr. Carlo Biasucci personally have no liability for any clinical, management, or financial decisions or actions taken or made by you based on the information provided in this program. The CDP is not intended to offer dental, medical, legal, management, investment, surgical, tax, clinical, or any other professional advice. Reliance on the information in the CDP is done entirely at the listeners own risk.  No guarantees, representations, or warrantees are made with regard to the completeness, accuracy, and/or quality of the CDP.  The CDP takes no responsibility for, does not endorse, and does not imply a relationship/affiliation to any websites, products, services, devices, individuals, organizations which are hyperlinked to any CDP component or mentioned in the CDP. Third party materials, hyperlinks, and/or CDP content does not reflect the opinions, standards, and policies of Elite Practice or Dr. Carlo Biasucci, the guest, or show sponsors. The CDP makes no warranty that the Podcast and its server are free of computer viruses or other destructive or contaminating code elements. 

The Canadian Dentist Podcast expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special consequential or other damages arising out of any individuals use of, reference to, reliance on, or inability to use, this podcast or the information presented in this podcast.