Hoof Falls and Footfalls

The Cancellation Policy That Runs My Entire Lesson Program


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👉 If these tips helped you, please like, subscribe, and share your experience in the comments!Hoof Falls & Footfalls has MORE resources for adaptive/therapeutic riding instructors:📌 Intuitive Instructor Club - Hoof Falls & Footfalls: https://hooffallsandfootfalls.com/coaching-2/📌 Hoof Falls & Footfalls Website: hooffallsandfootfalls.com/📌 Follow HF&F on Facebook: www.facebook.com/hooffallsandfootfalls📌 AR/TR Instructor Blog: learn.hooffallsandfootfalls.com/blog/📌 HF&F Podcast: https://open.spotify.com/show/6KbyFFTX5PtedHiRCRo4An?si=83743e13a65a4966Struggling with lesson cancellations, reschedules, or payment chaos in your horseback riding program? Whether you teach traditional lessons or adaptive/therapeutic riding, this video breaks down a proven strategy to simplify payments, cancellations, credits, and make-ups—while keeping your students committed and your program running smoothly.Learn how the 2/3 – 1/3 rule can save you time, reduce stress, and help your students stay consistent, all while maintaining your program’s integrity and financial stability.💡 What you'll learn in this video:✔️ How to structure lesson payments for maximum commitment✔️ The two-thirds, one-third rule for handling cancellations and credits✔️ Tips for balancing flexibility with consistency✔️ How to apply this to both adaptive and traditional riding programsChapters:00:00 – Lesson program challenges: cancellations, make-ups, payments01:10 – Introduction04:49 – Payment strategies: Month-to-month & session blocks05:44 – Paying for a spot vs. individual lessons08:16 – The 2/3 – 1/3 rule explained09:38 – Instructor responsibility: two-thirds situations10:48 – Student responsibility: one-third situations13:06 – Make-ups, reschedules, and using credits15:04 – Handling high-need or medically fragile students17:12 – Communicating policy changes & building program culture19:22 – Recap & key takeawaysDisclaimer: The information provided by Hoof Falls & Footfalls is for educational purposes only and is intended to support instructors in expanding their knowledge and skills. It is not a substitute for professional training, certification, or individual judgment. By choosing to implement any of the ideas, techniques, or practices shared here, you do so at your own risk and accept full responsibility for the outcomes. Hoof Falls & Footfalls and its creator, Saebra, assume no liability for any injuries, damages, or losses resulting from the use of the information provided. Always ensure the safety and well-being of your students, horses, and yourself by following appropriate safety guidelines and industry best practices.

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Hoof Falls and FootfallsBy Saebra Pipoly

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