Chris Surdak discusses his book "The Care and Feeding of Bots," and how to use robotic process automation successfully. Chris is a leading expert in big data and analytics. He's been with us before talking about his books "Data Crush" and "Jerk." And if you’ve wondered what all the fuss is about when it comes to process automation, or if you’ve been struggling to use RPA in ways that make a difference, you don't want to miss this interview. Listen for three action items you can use today.