In this episode of The Care Exchange, host April De Silva sits down with Reuben Jacob, CEO of ARIIA (Aged Care Research & Industry Innovation Australia), to explore how innovation, technology, and evidence-based practice are reshaping Australia's aged care sector.

Reuben shares his journey from biotechnology into aged care leadership, unpacks what ARIIA does and why it was created, and offers a grounded take on where providers currently stand with digital transformation and AI adoption. From hearing assessment tools to hydration diagnostics to a communal dining shift in Tasmania that moved a resident to get himself dressed and show up for breakfast - the conversation is full of real-world examples that show what's possible when the sector collaborates.

Whether you're a provider, a researcher, or a tech company looking to make an impact in aged care, this episode is packed with practical insight and genuine inspiration.

In the next episode of The Care Exchange, April De Silva sits down with Chitrakshi Jaitly, Roaming General Manager at Respect Aged Care, to unpack a challenge many aged care services quietly live with every day: disconnected systems.

Incident reporting in one platform. Clinical notes in another. Complaints, audits, and compliance spread across tools that don’t talk to each other.

Drawing on her experience across both regional and metro aged care, Chitrakshi shares practical, on-the-ground insights into why interoperability matters -  and how technology should support, not replace, the compassion at the heart of aged care.

In this episode we speak with Dr Richard Rosewarne, Chief Analyst at Apollo Care, explains how Max AI and the Operations Insight Suite are helping aged-care leaders turn complex data into real-time, evidence-based decisions. From boosting compliance confidence to improving EBITDA, Richard shares how Apollo Care’s decentralised model and AI-driven insights are reshaping how providers think about governance, culture, and performance.

In this episode of The Care Exchange, host April Da Silva speaks with Dinesh Kumar Subramani, Head of Hotel Services at mecwacare. With over 20 years in hospitality and aged care, Dinesh shares his inspiring journey from international student and part-time dishwasher to leading hotel services across 22 facilities. He reflects on the role of food in bringing dignity and joy to residents, the importance of cultural and dietary inclusion, and how initiatives like fine dining nights transform the resident experience. Dinesh also discusses embracing technology; from compliance apps to procurement platforms, to improve quality, efficiency, and resident satisfaction.

In this episode of the Care Exchange Podcast by Governa, host Devon speaks with Stephen Becsi, CEO of Apollo Care, about reshaping aged care in regional Australia. Stephen shares how Apollo Care’s unique alliance model preserves local identity while leveraging technology, governance, and culture to ensure sustainability. From empowering regional site managers as “mini-CEOs” to building data-driven insights through their Operations Insight Suite, Stephen explains how Apollo Care challenges traditional aged care models, safeguards communities, and prepares for the strengthened Aged Care Standards coming this November.