In this episode of The Case for Communication, I share a courtroom story where my witness—confident, prepared, and articulate—shut down under the pressure of a mocking cross-examination. The lesson? It’s not just what you say, but the emotional atmosphere you create that determines whether others feel safe to speak.Joining me is Jennifer Webb, a leading voice in employer branding and workplace culture. Together, we explore how culture isn’t set by mission statements—it’s set by tone, behavior, and everyday interactions. We talk about how to reset the mood in a meeting, how generational differences shape reactions to tone, and how emotional contagion in the workplace affects performance.

What do you do when someone shouts at you in a professional setting? How do you maintain your composure without appearing weak or submissive?In this episode, Bilshan sits down with Vidia Mooneegan, Managing Director of Dayforce and former Chairman of Business Mauritius, to explore how to handle aggressive behaviour in business.In this episode we cover:

• a courtroom story about responding to public humiliation;
• why workplace incivility is increasing with surprising stats from Mauritius;
• the difference between composure and submission;
• how to set boundaries while staying professional;
• the role of AI in modern business communication; and
• real strategies for de-escalating hostile situations.

Whether you're leading a team, managing difficult clients, or navigating workplace conflict, this episode offers practical insights on maintaining professional composure when the stakes are high.

Welcome to The Case for Communication. This podcast explores how we can communicate better in the business environment and why it matters.Hosted by Bilshan Nursimulu, a barrister and dispute resolution lawyer based in Mauritius, the podcast draws from real courtroom experiences and conversations with business leaders to unpack what helps people communicate better.Whether you are managing conflict, navigating power dynamics, or leading difficult conversations, this podcast offers lessons from the courtroom that apply well beyond it.🎧 New episodes every fortnight starting 09 July 2025🔔 Subscribe now to stay updated.