Just like phones today are nothing like the super-basic brick cell phones from the 80s and 90s, we expect technology to evolve and things to change and get better with time. But it seems to be a different story for IT Transformation. Most of the time companies ignore their tech until it’s absolutely obsolete. In this episode of Freshworks’ The Change Makers Podcast, we show you how different leaders believe constant IT evolution is the best path for their companies. Join in and learn what these change makers are doing to integrate and optimize their operations with Fresh Services. 

Jump straight into:

(00:27) - A never-ending evolution: How Derek Rose rebuilt the core infrastructure and operations at V Group. 

(03:42) - Helping transactional departments: Peter Baskette using Freshservice across all his organization.  

(04:38) - Mike Myers’s huge implementation of Freshservice: How GoPuff uses the platform to run the many angles of the business. 

(06:57) - Supporting business in a better way: Bringing more departments into Freshservice and looking for new functionalities and features. 

Episode Resources 

Connect with Derek through LinkedIn

Connect with Peter through LinkedIn

Connect with Lucy through LinkedIn

Connect with Mike through LinkedIn

Connect with Sumit through LinkedIn

Thank you for listening to Freshworks’ The Change Makers Podcast. If you want more information on our modern and easy customer-employee experience please visit Freshworks. This show is produced at Studio Pod Media in San Francisco. Editing and music provided by nodalab. 

The impact of digital transformation in today’s world is huge, so much of what happens in business is driven by IT — from communications to security and data storage. This podcast tells you the in-depth stories of the amazing technology and infrastructure supporting successful businesses and the visionary leaders that make it possible. Join us as we take a deep dive into the heart of the initiatives that are changing the world and get to know the characters behind them, The Change Makers.

Episode description

IT transformation can really turn things around for a company. Imagine if you spent less time working on a tedious system and more time making strategic moves in your market. In this episode of The Change Makers Podcast, we follow the journey of the leaders who dared to bring new progressive solutions into their companies and we tell you how their ideas made an impact. Join in and learn how these change-makers’ take on IT solutions made work much more efficient and enjoyable! 

Jump straight into:

(00:19) - Lucy Hallam’s work at the NHS: The massive impact that self-service brought to the service desk.

(03:01) - Brad Kay’s focus on the starting point: How to start with the people you will ultimately be serving. 

(04:35) - Prasad’s take on transformation: Don’t lose yourself in the tools and concentrate on solving the problem! 

(05:57) - Is IT being pushed to the side? Mike Myers’ views on the crucial strategic role of this operational department. 

Episode Resources 

Connect with Lucy through LinkedIn

Connect with Brad through LinkedIn

Connect with Prasad through LinkedIn

Connect with Prasad through LinkedIn

Thank you for listening to Freshworks’ The Change Makers Podcast. If you want more information on our modern and easy customer-employee experience please visit Freshworks. This show is produced at Studio Pod Media in San Francisco. Editing and music provided by nodalab. 

After the initial enthusiasm sparked by newness wears out, many companies find themselves in what is commonly known as the valley of despair. The same happens with IT integrations, after a while they start to feel pointless and numbing. How do changemakers take action to get their companies out of the valley of despair and into a new peak of productivity? 

In the third episode of Freshworks The Changemakers Podcast, you’ll listen to three stories of leaders taking risks and changing the game when things were stagnant. Hop in and learn how these changemakers face the valley of despair by thinking outside the box and working smarter. Plus, join us in the next episode to discover their achieved transformations!

Jump straight into:

(00:21) - The valley of despair: Ian’s story facing almost null hope on the IT team and how he fixed Dangote’s processes from the foundation up. 

(05:06) - Testing a breakthrough help desk platform: Sumit’s ambitious plan to unify the company’s network and how he used feedback to set up and launch his plan successfully.

(09:07) - Adjust on the fly!: Colin’s audacious move to learn and refine a new platform in a live environment. 

(13:46) - A sneak peek into the next episode: What did these changemaker’s transformations achieve within their companies? 

Episode Resources 

Connect with Ian through LinkedIn

Connect with Sumit through LinkedIn

Connect with Colin through LinkedIn

Thank you for listening to Fresh Work’s The Changemakers Podcast. If you want more information on our modern and easy customer-employee experience please visit Freshworks. This show is produced at Studio Pod Media in San Francisco. Editing and music provided by nodalab. 

The impact of digital transformation in today’s world is huge, so much of what happens in business is driven by IT — from communications to security and data storage. This podcast tells you the in-depth stories of the amazing technology and infrastructure supporting successful businesses and the visionary leaders that make it possible. Join us as we take a deep dive into the heart of the initiatives that are changing the world and get to know the characters behind them, the Changemakers.

Episode description

Bringing new technology into a company can be challenging. Sometimes decisions are made at an upper scale and people actually using the tools may not be very comfortable with them. In this episode of Freshworks’ The Changemakers, we tell three implementation stories that shed light on new ways of creating great IT user experiences that collaborators are comfortable with and that really push the company forward. Hop in and listen to Derrick, Prasad, and Pete tell you how they build their game plan to bring in the tech of the future. 

Jump straight into:

(00:25) - Derrick Rose, IT at sea: How to build an efficient maritime experience with new technology. 

(03:00) - Prasad’s democratic take on user experience: A deep dive on how engineers feel using new tools. 

(07:59) - A company committed to change: Peter’s story of pushing for major IT transformation from scratch. 

Episode Resources 

Connect with Derrick through LinkedIn

Connect with Prasad through LinkedIn

Connect with Peter through LinkedIn

Thank you for listening to Fresh Work’s The Changemakers Podcast. If you want more information on our modern and easy customer-employee experience please visit Freshworks. This show is produced at Studio Pod Media in San Francisco. Editing and music provided by nodalab. 

Episode description

In today’s ever-changing world, what will happen if companies standstill? Their technology will quickly become obsolete, stagnant, and the IT leaders behind it will stall too. In this first episode of Freshworks’ The Changemakers Podcast, we bring you three stories inside different industries, in which the cracks in their systems started to show, and the leaders had to move fast to save their processes by implementing new technology. Join in and get to know Lucy, Colin, and Sumit’s stories driving their companies’ infrastructure into the future. 

Jump straight into:

(00:23) - Lucy Hallam’s work at the NHS: The tediousness of outdated technology and poor automation.

(02:59) - Colin McCarthy, how he went from being the only IT support engineer to holding a Global VP position.

(06:17) - Sumit’s 3-month challenge implementing a help desk platform and growing the Education First platform.

(08:39) - What happened with Lucy?: How fresh management changed everything and an assessment proved her right. 

Episode Resources 

Connect with Lucy through LinkedIn

Connect with Colin through LinkedIn

Connect with Sumit through LinkedIn

Thank you for listening to Fresh Work’s The Changemakers Podcast. If you want more information on our modern and easy customer-employee experience please visit Freshworks. This show is produced at Studio Pod Media in San Francisco. Editing and music provided by nodalab.

The impact of digital transformation in today’s world is huge, so much of what happens in business is driven by IT — from communications to security and data storage. This podcast tells you the in-depth stories of the amazing technology and infrastructure supporting successful businesses and the visionary leaders that make it possible. Join us as we take a deep dive into the heart of the initiatives that are changing the world and get to know the characters behind them, the Changemakers.