The Churn Show

Rian van der Merwe, product manager at Postmark, talks with us about Switch Interviews, Product Forces, and how Postmark builds the right stuff for their customers.

Garrett Dimon, founder of Sifter and now marketing at Wildbit, talks with us about how the customer is at the heart of absolutely everything he does. Even when he sold Sifter it wasn't just about a paycheck, it was extremely important to him to find it a home that would provide the highest level of care to his customers. Now at Wildbit (Postmark), he shares how even the smallest product decisions are made with customer success in mind, and how this carries through every department and is ingrained in the culture of the company.

Roland Ligtenberg, co-founder of HouseCall, talks with us about the challenges of ensuring great experiences for end customers in a marketplace. He also talks about how they've applied their learnings to build an application that helps service providers do a much better job of providing good experiences, especially in industries (plumbers, handymen, etc.), that have poor reputations for customer experiences.

Jasmina Aganovic, founder of Mother Dirt, shares her story of producing a product that is counter-intuitive by nature...pun intended. In addition, logistical obstacles have created opportunities for her to creatively package and deliver this product, creating a truly unique experience from beginning to end.

Samuel Hulick, founder of User Onboarding, shares his thoughts and techniques for optimizing your onboarding processes to maximize customer retention.

Adii Pienaar, founder of Receiptful and former founder of WooThemes, talks with us about how they build trust with customers, starting during the onboarding process.