In this episode, Karen Stein discusses the importance of communication, listening, understanding, and empathy in leadership. She emphasizes the need for two-way communication and the impact of effective communication on building trust and strong relationships. Karen also highlights the significance of listening to truly understand others, including their needs and perspectives. She emphasises the role of empathy in standing in the shoes of others and understanding their needs. Lastly, Karen emphasises the importance of self-awareness in leadership and the need to be conscious of one's communication style and its impact on others.