The Coaching School

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This seven minute lesson will teach why technology alone is not the answer to workplace leaders becoming conversational coaches. The formula quite frankly is very simple. We tend to throw technology and problems when in fact it's good old human practice that the simple answer. I think you'll enjoy this podcast and please let us know your thoughts.

Welcome to Coaching Conversations

We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application a

Coaching Talks is a dynamic leadership development speaking series customized to your needs. Need help spreading the value and application of workplace coaching? Let us help:

We provide many styles of speaking services:

• We provide virtual keynotes
• We specialize in 4 part virtual series (we always customize)
• We have a unique feature called "Speaker Tracks" where we send to all audience members reinforcement lessons after the talk (to the pc or cell phone), thus keeping people on track after the talk

Get More Info Here:  https://form.jotform.com/241193119118149

Send us Fan Mail

This two-step question approach helps build great service levels while facilitating a strong emotional attachment to exchange.

Welcome to Coaching Conversations

We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application a

Coaching Talks is a dynamic leadership development speaking series customized to your needs. Need help spreading the value and application of workplace coaching? Let us help:

We provide many styles of speaking services:

• We provide virtual keynotes
• We specialize in 4 part virtual series (we always customize)
• We have a unique feature called "Speaker Tracks" where we send to all audience members reinforcement lessons after the talk (to the pc or cell phone), thus keeping people on track after the talk

Get More Info Here:  https://form.jotform.com/241193119118149

Send us Fan Mail

Our customers want us to culture employees so they can experience great customer service. The reason customers bring a price so much because in the absence of a great service experience it's what they feel they only have left to grab a hold of you feeling it had a great experience.

Welcome to Coaching Conversations

We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application a

Coaching Talks is a dynamic leadership development speaking series customized to your needs. Need help spreading the value and application of workplace coaching? Let us help:

We provide many styles of speaking services:

• We provide virtual keynotes
• We specialize in 4 part virtual series (we always customize)
• We have a unique feature called "Speaker Tracks" where we send to all audience members reinforcement lessons after the talk (to the pc or cell phone), thus keeping people on track after the talk

Get More Info Here:  https://form.jotform.com/241193119118149

Send us Fan Mail

This company is doing some amazing work in the workplace culture field. They have established a great platform and consistency with measuring your workplace, yet also specific solutions to leverage the data. Please check them out: Emplify

In addition, we will be interviewing their co founder and chief people officer Adam Weber. We will be conducting this podcast September 14 at 1 PM central time in here is where you can register: https://us02web.zoom.us/webinar/register/WN_0s5IrxHCQn-ksO1bzBrRXA

Adam also recently published a book that is fantastic called Lead Like a Human in here is where you can gain access: click here 

Welcome to Coaching Conversations

We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application a

Coaching Talks is a dynamic leadership development speaking series customized to your needs. Need help spreading the value and application of workplace coaching? Let us help:

We provide many styles of speaking services:

• We provide virtual keynotes
• We specialize in 4 part virtual series (we always customize)
• We have a unique feature called "Speaker Tracks" where we send to all audience members reinforcement lessons after the talk (to the pc or cell phone), thus keeping people on track after the talk

Get More Info Here:  https://form.jotform.com/241193119118149

Send us Fan Mail

According to an online article on www.CustomerThermometer.com  the following research showed the value of a great customer experience:

54% of customers have higher expectations for customer service today compared to one year ago.
This percentage jumps to 66% for consumers aged from 18 to 34 years old.
Microsoft

Gartner predicts that 89% of businesses are expected to compete mainly on customer experience.
Gartner

Gartner have also predicted that by 2019 more than 50% of organizations will redirect their investments to customer experience innovations.
Gartner

Worldwide, 67% of people believe that customer service as a whole is improving.
Microsoft

In 2017, 64% of Americans contacted some form of customer service.
Statista

52% of people around the globe believe that companies need to take action on feedback provided by their customers.
Microsoft

Around the globe, 96% of consumers say customer service is an important factor in their choice of loyalty to a brand.
Microsoft

When asking consumers what impacts their level of trust with a company, offering excellent customer service is ranked number one.
Zendesk

A customer experience promoter has a lifetime value to a company that’s 600 to 1,400% that of a detractor.
Bain

34% of companies are implementing “customer journey mapping” into their customer service.
Salesforce

70% of consumers say they have already made a choice to support a company that delivers great customer service.
American Express

Service insight and knowledge is also key to a good experience according to 62% of consumers.
American Express

Americans will pay 17% more to do business with firms with great reputations when it comes to customer service.
American Express

52% of consumers say they have made an additional purchase from a company after a positive customer service experience.
Zendesk

90% of customers are influenced by positive reviews when buying a product.
Zendesk

More people read positive reviews of customer service online than negative ones by 6

Welcome to Coaching Conversations

We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application a

Coaching Talks is a dynamic leadership development speaking series customized to your needs. Need help spreading the value and application of workplace coaching? Let us help:

We provide many styles of speaking services:

• We provide virtual keynotes
• We specialize in 4 part virtual series (we always customize)
• We have a unique feature called "Speaker Tracks" where we send to all audience members reinforcement lessons after the talk (to the pc or cell phone), thus keeping people on track after the talk

Get More Info Here:  https://form.jotform.com/241193119118149

Send us Fan Mail

 Before you listen to this podcast please understand I am not making light or trivializing the pandemic crisis or racism or our political divide. This is an edgy podcast lesson and its design is to help and not to create arguments.

This is a 20 minute lesson that I truly hope helps. This is a four step lesson I hope helps people converse and work together and cooperate EVEN WHEN IN DISAGREEMENT!

Welcome to Coaching Conversations

We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application a

Coaching Talks is a dynamic leadership development speaking series customized to your needs. Need help spreading the value and application of workplace coaching? Let us help:

We provide many styles of speaking services:

• We provide virtual keynotes
• We specialize in 4 part virtual series (we always customize)
• We have a unique feature called "Speaker Tracks" where we send to all audience members reinforcement lessons after the talk (to the pc or cell phone), thus keeping people on track after the talk

Get More Info Here:  https://form.jotform.com/241193119118149

Send us Fan Mail

This short podcast shows the # 1 leverage point we can use to facilitate coaching & change: THE VOICE OF THE CUSTOMER!

Welcome to Coaching Conversations

We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application a

Coaching Talks is a dynamic leadership development speaking series customized to your needs. Need help spreading the value and application of workplace coaching? Let us help:

We provide many styles of speaking services:

• We provide virtual keynotes
• We specialize in 4 part virtual series (we always customize)
• We have a unique feature called "Speaker Tracks" where we send to all audience members reinforcement lessons after the talk (to the pc or cell phone), thus keeping people on track after the talk

Get More Info Here:  https://form.jotform.com/241193119118149

Send us Fan Mail

One of the toughest things we hear in our business is often leaders will say they don't have time to coach. Think about the following-what if customer satisfaction and loyalty were going down and it required staff members to change and approve their ability to converse and interact with customers with the same managers honestly recommend not coaching because they don't have time? Customer success and loyalty metrics are a great way not only to get managers to coach but provide them targeted goals that are guaranteed to drive the business going forward. Here are some statistics from an article found on customerthermometer.com:

Just one poor customer experience is likely to push 89% of consumers to start doing business with a competitor, a study by Oracle famously claims. But what is even worse is that dissatisfied customers will tell about their bad experience to others! 

Research shows that 95% of customers share bad experiences with others. Out of which 45% share negative reviews on social media. And with 88% of customers trusting online reviews as much as they trust their own friends, social media can spread the “bad word” like a wildfire!

In the same vein, good word-of-mouth can do miracles for brands. According to the Nielsen Global Survey, 83% of customers would trust recommendations from the people they know.

Upcoming Webcast:Coaching to WOW ... Using The Voice of The Customer to Coach & Grow Talent: Sept. 10, 2020 12:00 PM Central Time Register Here:
https://us02web.zoom.us/webinar/register/WN_ekHfL1OyS0ieBnvjufEMBA

Welcome to Coaching Conversations

We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application a

Coaching Talks is a dynamic leadership development speaking series customized to your needs. Need help spreading the value and application of workplace coaching? Let us help:

We provide many styles of speaking services:

• We provide virtual keynotes
• We specialize in 4 part virtual series (we always customize)
• We have a unique feature called "Speaker Tracks" where we send to all audience members reinforcement lessons after the talk (to the pc or cell phone), thus keeping people on track after the talk

Get More Info Here:  https://form.jotform.com/241193119118149

Send us Fan Mail

This according to SuperOffice.com:

We live in a customer-centric world. Business leaders, such as the CEO of Amazon, Jeff Bezos realized it early enough to define his business ethics as “customer obsession” and turned his company into a global symbol of success.

Even though customer focus has been there for a while, Bezos seems to be its most devoted advocate, explaining: “All the success that we currently have is due to the fact that we put customers first.”

The positive or negative word-of-mouth has the power to make or break any business.

Just one poor customer experience is likely to push 89% of consumers to start doing business with a competitor, a study by Oracle famously claims. But what is even worse is that dissatisfied customers will tell about their bad experience to others! 

Research shows that 95% of customers share bad experiences with others. Out of which 45% share negative reviews on social media. And with 88% of customers trusting online reviews as much as they trust their own friends, social media can spread the “bad word” like a wildfire!

In the same vein, good word-of-mouth can do miracles for brands. According to the Nielsen Global Survey, 83% of customers would trust recommendations from the people they know.

Upcoming Webcast:Coaching to WOW ... Using The Voice of The Customer to Coach & Grow Talent: Sept. 10, 2020 12:00 PM Central Time Register Here:
https://us02web.zoom.us/webinar/register/WN_ekHfL1OyS0ieBnvjufEMBA


Progress Coaching has been helping organizations leverage the power of coaching for over 25 years by positioning managers to become conversational leaders. We offer a number of training reinforcement courses, in addition to one-on-one and group coaching, to provide unique support options tailored to YOUR company’s needs.

It doesn’t end there! Our Coaching Enthusiast Community offers a platform for managers, training leaders, and HR professionals to swap stories, access live events, exclusive content, and more!

Visit progresscoachingleader.com or email [email protected] for more information.

Welcome to Coaching Conversations

We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application a

Coaching Talks is a dynamic leadership development speaking series customized to your needs. Need help spreading the value and application of workplace coaching? Let us help:

We provide many styles of speaking services:

• We provide virtual keynotes
• We specialize in 4 part virtual series (we always customize)
• We have a unique feature called "Speaker Tracks" where we send to all audience members reinforcement lessons after the talk (to the pc or cell phone), thus keeping people on track after the talk

Get More Info Here:  https://form.jotform.com/241193119118149

Send us Fan Mail

Checkout our NEW Manager Linkedin Page: https://www.linkedin.com/showcase/the-new-manager-coach/?

Welcome to Coaching Conversations

We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application a

Coaching Talks is a dynamic leadership development speaking series customized to your needs. Need help spreading the value and application of workplace coaching? Let us help:

We provide many styles of speaking services:

• We provide virtual keynotes
• We specialize in 4 part virtual series (we always customize)
• We have a unique feature called "Speaker Tracks" where we send to all audience members reinforcement lessons after the talk (to the pc or cell phone), thus keeping people on track after the talk

Get More Info Here:  https://form.jotform.com/241193119118149