The Communication Reset

The Communication Reset

By Executive Communication ResetSociety & Culture
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The Communication Reset episodes

  • Smarticle Presents - The Art and Science of Difficult Conversations - C2: Leading Through Change: Real Conversations About Layoffs, Resistance, And Emotional Intelligence

    Show synopsis: Welcome to "The Art and Science of Difficult Conversations," the podcast that takes you on a transformative journey through the world of interpersonal communication. Join us as we explore the delicate dance of dialogue, where we roleplay various scenarios, dissect how not to handle difficult conversations, and provide expert guidance on how to navigate them with finesse.  In each episode, we'll dive into real-life situations, from workplace conflicts to personal disputes, and showcase the pitfalls of miscommunication. We will demonstrate how not to approach these challenges, illustrating common mistakes we all make.  Learn with us as we uncover the strategies, techniques, and insights that empower you to approach difficult conversations with confidence and compassion. Tune in to "The Art and Science of Difficult Conversations" and transform your interactions for the better. Because when we communicate better, we live better.

     

    Show Notes: 

    Is it possible to conduct layoffs in a way that’s respectful and compassionate?


    According to Summer, there definitely is.

    In this week’s episode, Lucie and Chris interview Summer Miller, an HR consultant who’s focused on helping business navigate people-centered change. Through both her own personal experience and her work, she helps us understand:

    -        Why the layoff conversations often seems too scripted and impersonal
    -        How to manage risk while still being human
    -        The importance of transparency and treating employees like grown ups
    -        How to think about supporting employees through the transition
    -        How to manage your own emotions if you’re the one delivering the bad news

    Dr. Summer Miller is the CEO of SDM Integrative Consulting, where she helps businesses navigate change and growth without leaving people behind. Her approach is to help leaders integrate people-centered practices so their employees want to be part of the future they are building. As an advisor, educator, speaker, and facilitator, Summer works with people to build the capabilities needed for long-term success. She brings over 25 years of experience, including executive positions in HR, change, and transformation at U.S. Bank, and more recent work with small to mid-market businesses.

    Summer holds a doctorate in organizational leadership and a master’s in organizational and professional communication. She is an educator at heart and teaches master’s courses through the University of Minnesota and the University of Denver. She also serves on the boards of Joy Collaborative, How To Be Second, and American Indian OIC. She and her husband Jason have four school-age and three adult children and enjoy spending time creating community and connection as newer Minnesotans.

    Apple Podcasts Link For Show


    Contact Summer:
    Linkedin – https://www.linkedin.com/in/summermiller/
    Website – https://www.sdmintegrativeconsulting.com

    Contact Chris and Lucie

    Check out the Mastering Difficult Conversations Course https://myleadershippotential.com/master-difficult-conversations-how-to/
    Instagram - http://www.instagram.com/tas.difficultconvos
    YouTube: https://www.youtube.com/@TAS.difficultconversations
    Chris – www.linkedin.com/in/chriswonglmhc
    Lucie – www.linkedin.com/in/lucietesarova

     

    1 hr
  • Smarticle Presents - Backward Beats - Nick of Time by Bonnie Raitt

    In this episode of Backwards Beats, Dan and Carl dive into Bonnie Raitt’s Nick of Time, a landmark album that was her breakthrough after years in the industry. They explore the album’s unique blend of blues, country, folk, and soft rock, discuss the impact of its production, and highlight some of its most compelling musical moments. Along the way, they touch on Bonnie Raitt’s career resilience, her Scottish ancestry (including a chilling ghost story), and her influence on modern Americana.

    Key Points

    • Bonnie Raitt’s Career Arc – How *Nick of Time marked her mainstream breakthrough after a decade of persistence.
    • *Production & Sound – The album features three distinct production styles, from polished soft rock to raw, intimate blues.
    • Musical Deep Dives* – Dan breaks down the harmonic sophistication of the title track and how the arrangement reinforces the song’s storytelling.
    • The Mystery of the 500 List – Dan and Carl debate why Nick of Time made Rolling Stone’s 500 Greatest Albums list, while Luck of the Draw, her more commercially successful follow-up, did not.
    • Debora Harry singing Duke Ellington's Prelude to a Kiss

      Annie Lennox singing Cole Porter's Every Time We Say Goodbye

      Music Referenced

      • Luck of the Draw by Bonnie Raitt
      • Fleetwood Mac
      • Music by 311
      • Homebrew by 311
      • 311 (The Blue Album) by 311
      • Down by 311
      • All Mixed Up by 311
      • Stop This Train by John Mayer
      • Shania Twain
      • I Can't Go for That by Daryl Hall & John Oates
      • Take Me to the River by Talking Heads
      • Werewolves of London by Warren Zevon
      • All Summer Long by Kid Rock
      • Brothers in Arms by Dire Straits
      • David Crosby
      • Graham Nash
      • Family Dinner - Volume 1 by Snarky Puppy
      • Family Dinner - Volume 2 by Snarky Puppy
      • Something by Snarky Puppy
      • Lalah Hathaway
      • On the Road Again by Willie Nelson
      • Turn the Page by Bob Seger
      • Turn the Page by Metallica
      • Herbie Hancock
      • Prelude to a Kiss by Duke Ellington
      • Walking on Broken Glass by Annie Lennox
      • Here Comes the Rain Again by The Eurythmics
      • Sting
      • Jacob Collier
      • Web: https://backwardsbeatspodcast.podbean.com I
        nstagram: https://www.instagram.com/backwardsbeatspodcast 
        YouTube: https://www.youtube.com/@backwardsbeatspodcast 
        BlueSky: https://bsky.app/profile/backwardsbeats.bsky.social
        1 hr 20 min
      • Smarticle Presents: Paranormal Directive 13 - #6 Dover Demon: Alien, Cryptid, or Hoax? The Massachusetts Mystery
        Show overview: We’re a podcast that covers all things paranormal. Aliens, ghosts, cryptids, conspiracies. All things with real, verifiable stories. Not creepypastas or fiction. We do a weekly deep dive on a different topic. 

        Aliens, ghosts, government cover-ups, and that weird stuff your neighbor swears happened in the woods. This isn’t your grandma’s bedtime story, unless your grandma was into cryptids and chaos. Welcome to Paranormal Directive 13, your weekly trip down the rabbit hole of WTF.
         
        Episode Description:  #6 Dover Demon: Alien, Cryptid, or Hoax? The Massachusetts Mystery
         

        In April 1977, three teenagers in the quiet town of Dover, Massachusetts reported seeing something… unnatural. Pale, hairless, with glowing eyes and a head too big for its body. The creature would later be known as the Dover Demon. But what exactly did they see?

        In this episode of Paranormal Directive 13, we dig deep into one of New England’s weirdest cryptid encounters. Was it an alien? A government experiment? A local hoax that got out of hand? Or something stranger that still lurks in the woods today?

        Join us as we unravel witness testimonies, sift through local lore, and try to make sense of a mystery that’s remained unsolved for nearly 50 years.

        https://podcasts.apple.com/us/podcast/paranormal-directive-13/id1813047996

        https://linktr.ee/ParanormalDirective13

        #paranormaldirective13 #smarticlepodcast #smarticle #smarticlepresents

        49 min
      • Smarticle - Smarticle Presents Trailer
        In this episode, the hosts of Smarticle announce their return after a hiatus due to involvement in other major projects. They express their ongoing passion for the podcast and reveal an initiative to promote diverse and unique podcasts from various subgenres like true crime, supernatural stories, and expatriate life. By engaging with podcast creators from subreddits, they plan to introduce a new podcast each week to their audience for the next six months. The hosts encourage listeners to spread the word, give feedback, and suggest other podcasts worth promoting. The aim is to help uncover hidden gems in the vast world of over 8 million podcasts.
         
        00:00 Welcome Back to Smarticle!
         
        00:37 Introducing New Podcasts to Smarticle Land
         
        02:09 How You Can Get Involved
         
        02:22 Our Commitment to Podcasting
         
        02:46 Stay Tuned and Spread the Word
         
         

        #smarticlepodcast #smarticle #smarticlepresents @Smarticleshow  @BDDoble @larryolson threads.net/@smarticleshow @brand.dobes The Smarticle Podcast 

        https://www.smarticlepodcast.com/

        4 min
      • Smarticle - Chris Marchand and The Wall of Silence - Part 2
        In this episode, the hosts continue their conversation with Chris Marchand, the creator of the Wall of Silence podcast that highlights stories of abuse within the Anglican Church of North America (ACNA). The episode begins with powerful words from Kelly Goewey, criticizing the church's handling of abuse allegations. The discussion explores the complexities and failures of institutional processes, the psychological impact on victims and whistleblowers, and the broader cultural issues within the church. Chris shares his personal struggles, the backlash he has faced, and his ongoing commitment to advocating for abuse survivors. This candid conversation aims to spark critical reflection within religious communities about how they handle abuse
        allegations and support victims.
         
        00:00 Introduction: What Would Jesus Do?
         
        01:03 The Complexity of ACNA Processes
         
        01:50 Personal Experience with Institutional Inaction
         
        02:24 The Solar System Analogy
         
        02:55 Jesus' Teachings and ACNA's Failures
         
        03:35 Introduction to the Podcast and Chris Marchand
         
        04:08 Understanding Victims and Church Inaction
         
        06:12 The Culture Wars in the Church
         
        07:40 The Psychology of Church Reactions
         
        08:55 Chris Marchand's Personal Struggles
         
        12:33 The Role of Media and Public Perception
         
        14:58 ACNA Too: Goals and Misconceptions
         
        17:51 Chris Marchand's Faith and Final Thoughts
         
         
        @Smarticleshow  @BDDoble @larryolson threads.net/@smarticleshow @brand.dobes The Smarticle Podcast 

        https://www.smarticlepodcast.com/

        #chrismarchand #thewallofsilencepodcast #thewallofsilence #smarticlepodcast #ACNAToo #ACNA

        24 min
      • Smarticle - Unveiling the Wall of Silence: Chris Marchand on Addressing Church Abuse - Part 1
        In this episode, hosts Larry and Brandon interview Chris Marchand, an Anglican priest and podcaster, to discuss his podcast 'Wall of Silence,' which tackles sexual abuse within the ACNA (Anglican Church of North America). The conversation delves into the origins and purpose of the podcast, abuse in church settings, and the challenges faced by victims and advocates when addressing such issues. The episode also touches on the broader cultural implications and the resistance often encountered when trying to bring these dark truths to light.
         
        00:00 Introduction to Chris Marchand
         
        00:43 The Wall of Silence Podcast
         
        01:03 Five Seconds of Silence
         
        01:40 Background on the ACNA
         
        02:36 Starting the Wall of Silence
         
        04:02 Challenges in Addressing Abuse
         
        09:13 Personal Reflections and Conflicts
         
        13:01 Concluding Remarks and Next Episode Preview
         
         
        @Smarticleshow  @BDDoble @larryolson threads.net/@smarticleshow @brand.dobes The Smarticle Podcast 

        https://www.smarticlepodcast.com/

        #chrismarchand #thewallofsilencepodcast #thewallofsilence #smarticlepodcast #ACNAToo #ACNA

        17 min
      • Smarticle - Smarticle Scams - Protecting Older Adults from Financial Scams: Insights from Brian Watson
        In this episode, Brandon hosts Brian Watson, a retired IRS Criminal Investigation Special Agent with 28 years of experience in federal law enforcement. Brian shares his background and current role with the nonprofit ROSE (Resources Outreach to Safeguard the Elderly), where he focuses on fraud prevention for older adults. They discuss the evolving nature of scams, how seniors are targeted due to their accumulated wealth, and provide practical advice on recognizing and preventing scams. Real-life examples of scams and the emotional and financial toll on victims underscore the importance of vigilance and proactive measures. The episode highlights the importance of community and support networks in safeguarding vulnerable populations from financial predators.
         
        00:00 Welcome and Introduction
         
        01:13 Brian Watson's Background
         
        02:13 Focus on Digital and Online Scams
         
        03:09 Scams Targeting Older Americans
         
        07:04 The Evolution of Scams
         
        10:05 Common Scams and How They Work
         
        12:24 Advice for Older Adults
         
        15:45 Emotional and Financial Consequences
         
        21:47 Prevention and Support Resources
         
        26:29 Real-Life Scam Stories
         
        30:23 Conclusion and Final Thoughts
         
        R.O.S.E Advocacy Group
         
         
        @Smarticleshow  @BDDoble @larryolson threads.net/@smarticleshow @brand.dobes The Smarticle Podcast 

        https://www.smarticlepodcast.com/

        #brianwatson #roseadvocasy #aarp #financialcrimes #cammingtheelderly #olderamericans #facebookscams #scams #onlinescams #smarticlescams #directaccessscams #smarticlepodcast 

        33 min
      • Smarticle - Smarticle Scams - Combating Financial Sextortion: An In-depth Discussion with Paul Raffile

        In this episode of the Smarticle Scams podcast, Brandon welcomes Intel analyst Paul Raffile to discuss his extensive work in fighting financial sextortion. Raffile shares his background in tracking online threats and details how financial sextortion scams have evolved to predominantly target males aged 14-17 years old. He explains the methods these criminals use to coerce victims and the psychological impacts on young people, including devastating cases leading to suicides. Raphael also examines the roles of social media platforms and payment services, like Cash App, in perpetuating these scams and their responsibility in combating them. He highlights the importance of awareness and offers resources and steps both parents and policymakers can take to protect children from becoming victims. The episode emphasizes the need for substantial action from social media companies and legislative bodies to curb the growing threat of financial sextortion that endangers children's lives globally.

        00:00 Introduction and Guest Background
         
        01:44 Understanding Financial Sextortion
         
        04:49 The Tactics of Sextortion Scammers
         
        09:12 The Role of Social Media in Sextortion
         
        15:01 Impact on Victims and Families
         
        19:36 Efforts to Combat Sextortion
         
        26:18 Call to Action and Resources
         
        27:39 Paul's Motivation and Final Thoughts
         
         
        FBI - Sextortion
         
        National Center For Missing and Exploited Kids
         
        Canadian Center For Child Protection
         
        @Smarticleshow  @BDDoble @larryolson threads.net/@smarticleshow @brand.dobes The Smarticle Podcast 

        https://www.smarticlepodcast.com/

        #paulraffile #yahooboys #sextortion #financialcrimes #financialsextortion #cashapp #facebookscams #scams #onlinescams #smarticlescams #coinbase #smarticlepodcast 

         

         

        30 min
      • Smarticle - Smarticle Scams - Pig Butchering Part Two - The Butchered
        In this episode of the Smarticle Podcast we delve into the alarming 'Pig Butchering' scam, a sophisticated fraud scheme originating in China and spreading across Southeast Asia. Brandon discusses previous incidents, including a significant case involving Shan Hanes, the CEO of a small Kansas bank who was implicated in this scam and embezzled $47 million. The episode features interviews with two victims of the scam, Troy Gauchenour and PJ Jenkins. Troy shares his journey of being deceived through a crypto mining scheme, while PJ, a retired law enforcement officer from New Jersey, details how he got entangled in a similar scam through a dating website. Both victims emphasize the psychological and financial toll of the scam and underline the necessity for public awareness and stronger regulation. Throughout, the episode highlights the intricacy of these scams, the global network behind them, and the urgent need for greater accountability and preventative measures.
         
        00:00 Introduction to Common Scams
         
        01:05 The Pig Butchering Scam Explained
         
        01:15 The Case of Shane Haines
         
        02:43 Impact on Victims and Society
         
        04:05 Real Stories from Victims
         
        04:38 Troy Gau's Experience
         
        05:47 How the Scam Unfolded
         
        14:56 The Role of Cryptocurrency
         
        18:14 Falling for the Scam
         
        23:30 Aftermath and Seeking Help
         
        30:16 Joining the Fight Against Scams
         
        33:04 Understanding Black Yu and White Yu
         
        33:19 The Role of Social Media in Scam Awareness
         
        33:54 Personal Encounters with Scammers
         
        34:40 Law Enforcement and Scam Prevention
         
        35:07 The Reality of Modern Scams
         
        35:50 Misconceptions About Scam Victims
         
        36:12 Targeting the Elderly
         
        36:54 Interview with PJ Jenkins: Law Enforcement Insights
         
        37:54 PJ's Personal Scam Experience
         
        38:57 The Mechanics of the Scam
         
        53:32 The Aftermath and Psychological Impact
         
        57:46 The Need for Awareness and Regulation
         
        01:04:57 Final Thoughts and Call to Action
         
         
        Pig Butchering Scams Go Hi Tech
         
        An ex-cop fell for Alice. Then he fell for her $66 million crypto scam.
         
        @Smarticleshow  @BDDoble @larryolson threads.net/@smarticleshow @brand.dobes The Smarticle Podcast 

        https://www.smarticlepodcast.com/

        #troygochenour #pjjenkins #operationshamrock #cryptocurrency #pigbutcheringscam #pigbutchering #romancescams #scams #onlinescams #smarticlescams #coinbase #smarticlepodcast 

        1 hr 9 min
      • Smarticle - Smarticle Scams - The Ultimate Scam: Pig Butchering - A Conversation With Erin West

        In this episode of the Smarticle podcast, Brandon introduces Erin West, a former Deputy District Attorney and founder of Operation Shamrock, to delve into the alarming rise of 'pig butchering' scams. Erin explains how these scams trick victims, often through elaborate schemes involving romantic or investment opportunities, leading to devastating financial losses. She discusses the difficulties victims face in reporting these crimes and highlights the gaps in law enforcement and financial institutions' responses. Erin shares her efforts to educate and equip law enforcement through the Crypto Coalition and emphasizes the need for greater awareness and kindness towards scam victims. The conversation also touches on the international origins of these scams and the lack of intervention by global authorities. Tune in to learn how to protect yourself and support initiatives against these destructive scams.

        00:00 Introduction to Pig Butchering Scams
         
        01:24 Meet Erin West: The Scam Fighter
         
        03:24 Understanding Pig Butchering Scams
         
        05:09 The Mechanics of the Scam
         
        07:02 The Human Cost and Reporting Challenges
         
        10:13 Origins and Operations of Pig Butchering
         
        16:05 Targeting and Tactics of Scammers
         
        22:11 Financial Impact and Institutional Response
         
        25:56 The Scam Setup: How Victims Are Tricked
         
        26:51 Emotional Manipulation Tactics
         
        29:24 The Role of Financial Institutions
         
        31:32 Challenges in Law Enforcement
         
        33:12 Building a Coalition Against Crypto Crimes
         
        35:25 The Need for Better Education and Tools
         
        42:15 The Responsibility of Social Media Companies
         
        44:23 Final Thoughts and Call to Action
         
         
        Operation Shamrock
         
        @Smarticleshow  @BDDoble @larryolson threads.net/@smarticleshow @brand.dobes The Smarticle Podcast 

        https://www.smarticlepodcast.com/

        #erinwest #operationshamrock #cryptocoalition #pigbutcheringscam #pigbutchering #romancescams #scams #onlinescams #smarticlepodcast 

        47 min

      About The Communication Reset

      From the publisher's feed

      Great leaders don’t just know their stuff. They know how to say it. On The Communication Reset, we sit down with experts in finance, sales, and speech to learn how they get their message…