In this episode of Parcel Perspectives, Glenn Gooding breaks down the surcharge puzzle and why it matters more than ever for shippers. What began as reasonable fees for fuel or residential delivery have turned into shifting rules and constant increases, with carriers using them to make back lost margin.

Listeners will learn:

• Why surcharges such as fuel, delivery area, and additional handling keep changing
• How carriers “claw back” margin despite discounts
• The compounding effect of rising fuel surcharges
• Practical steps: invoice audits, analytics, and multi-carrier strategies
• How tech platforms and 3PLs can unlock new delivery options

Glenn’s key message is simple: visibility and collaboration are essential, and the smartest shippers focus on total landed cost, and not just base rates.