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Title: The Conflict Resolution Phrase Book

Subtitle: 2,000+ Phrases for Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal with Difficult Workplace Situations

Author: Barbara Mitchell, Cornelia Gamlem

Narrator: Karen Saltus

Format: Unabridged

Length: 4 hrs and 24 mins

Language: English

Release date: 10-26-17

Publisher: Gildan Media, LLC

Genres: Business, Career Skills

Publisher's Summary:

No one wants to go into a tenuous situation blind and fumbling for words. Rather than shy away from a difficult situation or conversation, The Conflict Resolution Phrase Book, is the ideal resource to help anyone prepare for and prevail in these situations.

Some situations are unpredictable, and you can't plan for every conversation, but having the right words on hand empowers you to stand up to conflict rather than run from it. The more you practice confronting and even embracing conflict, the stronger that habit will become and the less likely you will feel like fleeing from a difficult situation.

The Conflict Resolution Phrase Book is a great resource that everyone should have, to approach any difficult situation with the assurance that the words will come out right! You will learn:

The Conflict Resolution Phrase Book is a natural complement to the authors' previous best seller, The Essential Workplace Conflict Handbook.