Amas and Bob discuss the customer experience and how to wow. In this session: <ul> <li>Bob shares a story on how a person was wowed by guess what company...</li> <li>How do you really deliver empathy?</li> <li>Which is more important NPS or CSAT?</li> </ul> And much more... To learn more about the show or Amas Tenumah and Bob Furniss, go to: www.contactcenter.tv

Amas and Bob discuss the customer experience and how to wow. In this session: Bob shares a story on how a person was wowed by guess what company... How do you really deliver empathy? Which is more important NPS or CSAT? And much more... To learn more about the show or Amas Tenumah and Bob Furniss, go to: www.contactcenter.tv

The Contact Center Show - How to Wow at scale

This is the public square for all things contact center. This is where the world's best Call & Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah & Bob Furniss

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This is the public square for all things contact center. This is where the world's best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss

This is the public square for all things contact center. This is where the world's best Call &amp; Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah &amp; Bob Furniss

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The Contact Center Show - How to Wow at scale

The Contact Center Show - How to Wow at scale

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