The COO's Corner Podcast

Can you imagine a workplace where joy is a driving factor for success? Join me as I chat with Marguerite Orane, the owner of Free and Laughing Incorporated, who shares her mission to help others live, work, and lead with joy. With a diverse background as a Harvard MBA, entrepreneur, and mindfulness meditation practitioner, Marguerite provides valuable insights on cultivating happiness and productivity within the workplace, especially in the wake of pandemic-induced burnout.

We explore the power of music and creating a joyful morning playlist and the importance of examining the physical environment, systems, and processes to foster an environment of joy. Marguerite also emphasizes the value of involving the team in designing a culture of joy and how to measure its success. Dive deep into the world of joyful workplaces as we discuss the significance of relationships with supervisors, the role of meaning, recognition, and money in driving happiness, and Marguerite's inspiring story of implementing the Balanced Scorecard at the Wolmer's Schools in Jamaica.

Finally, discover the impact of mindfulness and meditation on leadership and personal growth, and learn how to have heart-to-heart conversations in the workplace. Tune in to this episode to uncover the secrets of mindful leadership, and take actionable steps toward bringing more joy into your workplace.

Chapters:

(0:00:12) - The Value of Joy in Business

(0:18:21) - Embedding Joy in Workplace Culture

(0:30:20) - Joyful Meaning in Workplace

(0:45:13) - Leadership and Mindfulness for Growth

(0:57:00) - Mindful Leadership Promotion and Action

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Marguerite

https://margueriteorane.com/mindfulness-meditation/

https://www.linkedin.com/in/margueriteorane/

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Tamar

[email protected]

https://www.linkedin.com/in/tamar-nelson/

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https://www.youtube.com/channel/UCj-pV2ko2Se6QbPcM0OdDGw

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#COO #podcast #OperationalResilience #TheCOOCorner #resilience  #executives #leadership #business #success #growth #podcastepisode #PersonalGrowth #Workplace #Joy #Happiness, #Mindfulness #Meditation #Burnout #Music #Environment #Mindful

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Jill

https://www.natural-talent.com/

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Tamar

[email protected]

https://www.linkedin.com/in/tamar-nelson/

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Subscribe to the YouTube channel here:

https://www.youtube.com/channel/UCj-pV2ko2Se6QbPcM0OdDGw

___

Catch exclusive SHORTS for each episode of The COO's Corner Podcast here on YouTube:

https://www.youtube.com/@thecooscornerpodcast2368/shorts

___

Listen to the episodes

Apple:

https://podcasts.apple.com/jm/podcast/the-coos-corner-podcast/id1586044818

Google:

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Spotify:

https://open.spotify.com/show/6DULAZJrPkePkf1ZbjaKLq

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In this episode, I had the pleasure of exploring the importance of innovation in driving #success in business operations, #leadership, personal #growth, and resilience with innovation guru James Barrood. 

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Google: https://podcasts.google.com/feed/aHR0cHM6Ly9hbmNob3IuZm0vcy82OTMwODVmNC9wb2RjYXN0L3Jzcw?sa=X&ved=0CBUQ9sEGahcKEwi4to6hs8P-AhUAAAAAHQAAAAAQCg

Spotify: https://open.spotify.com/show/6DULAZJrPkePkf1ZbjaKLq

Welcome back to the COO's Corner Podcast, where we dive deep into business operations, leadership, personal growth, and resilience. I'm your host, Tamar Nelson, and I'm thrilled to announce the long-awaited Season 2! We've had a successful first season, and I am so grateful for your support and feedback from around the world.

In this new season, we'll embark on a journey of possibilities, fresh perspectives, and growth. We'll explore the many ways organizations can build resilience into their operations, as well as the inner work that goes along with it. Expect to hear from experts in the field, sharing their best practices and tips for success in digital management, process automation, and organizational strategies for building resilience.

But that's not all - I'll also be stepping out of my comfort zone and treating you to some monologues, as requested! I've got some fascinating topics lined up, so stay tuned! Join us on this journey as we discover how operational resilience can help sustain businesses and keep them running no matter what comes our way. If you have a topic you'd like us to explore or if you'd like to be a guest on the podcast, feel free to reach out to me. Don't forget to rate, subscribe, and share the podcast with those who would benefit from the information! Here's to an exciting Season 2 - stay curious and continuously improve!

How do we differentiate the good stress from the bad stress that is present in our lives today, and what exactly is stress? Can we really live a stress-free life? Is it even possible?  

Our guest on today's show, Scarlette Acevedo is a registered member of the Australian Counseling Association, Public Health Association of Australia, and the International Union for Health Promotion and Education. Let's unpack some of this and see how we can't seem to avoid it.  Scarlette has developed her own method for making stress work for people instead of against them. Her current focus is on helping business leaders break free from stress. By integrating mental health and physical health, she aims to empower individuals to do the same. The extent to which we will be able to contribute our gifts, talents, and skills to society and humanity as a whole depends heavily on our overall well-being.  

CONTENTS  

- [00:02:45] How can we differentiate the good stress and bad stress? 

- [00:06:46] How can we stop or manage stress? 

- [00:10:49] Tips on releasing stress or reducing the level of cortisol that these challenging situations cause in our lives. 

- [00:12:41] The ability to say no 

- [00:16:00] Health and wellbeing at a personal or organizational level being affected. 

- [00:24:59]  A huge positive difference in a staff member's lives  

- [00:28:15] The number one mistake by leaders and persons today 

- [00:30:34] Resources that can help us on our journey towards utilizing stress to our advantage 

- [00:33:20] Simple tips on how to decrease your anxiety and stress. 

- [00:44:40] Priceless lesson that Scarlette learned when she burnt out. 

- [00:46:14] Tamar asks Scarlette her quintessential final question  

"To love yourself as a human being before your job title, before your university degrees, before your assets, before being someone's wife or someone's husband or someone's mother or father."  Scarlette Acevedo The COO’s Corner, Episode 19  

Scarlet Acevedo 

Mental Health Counselor, Public Health and Health Promotion Expert Scarlette is the Good Rebel, crushing the stigma against Stress and Mental Health. After 20 years working in public health, she went from completely burnt out sick to taking charge of her own Wellbeing by refining her own ground-breaking method to make Stress work for you, not against you, and prevent Burnout. She helps impact-driven leaders who developed the habit of being stressed out, break free from it in weeks, not years, helping them prevent Burnout and create a life they love. Scarlette is registered with the Australian Counseling Association, Public Health Association of Australia, and International Union for Health Promotion and Education.  Reach out to Scarlette at [email protected] Learn more about Scarlet’s work at https://thegoodrebel.net/ Connect with Scarlette on LinkedIn at https://www.linkedin.com/in/thegoodrebel/   

Tamar Nelson 

Reach out to Tamar at [email protected]   Connect with Tamar on LinkedIn at https://www.linkedin.com/in/tamar-nelson/  Learn more about Tamar’s work on https://tamarnelson.com/  

 #coo #thecoocorner #operationalresilience #stress #burnout  #anxiety #health #wellbeing #feelalright #wellness

This is the second episode of a two-part series, and we'll continue our discussion today with Gina Riley, an authority in the area of career transition and development. Our first part of the series (Episode 14) unfolded the whole anatomy of a COO from the basic core functions to the intricacies of the dynamics that need to surround the COO.  

Whether you're planning to become a COO one day or you're already a COO looking for opportunities to grow your career, or you're just interested in learning how to plan your COO career path, this is the episode that will give you great takeaways.   

Here is some of what we covered: 

- [00:03:47] Identifying the COO skills gap. 

- [00:07:15] What are the best COOs doing? 

- [00:09:17] Ways to fill the gaps in applying for a COO role.  

- [00:10:59] What's the best way to get an edge in an interview 

- [00:14:00] The preparation that gives you confidence. 

- [00:16:54] SOAR Method 

- [00:26:42] Gina Riley’s little trick  

- [00:28:39] Where does the fun factor come in? 

- [00:31:33] Tamar asks Gina her quintessential final question   

#COO #thecoocorner #operationalresilience #career #growth #csuite #interviewpreparation

Is your goal to make your operations become simpler, faster, and better? 

Well, this is the episode for you!  

Bruce Carnohan, often referred to as “The Guy in the Blue Shirt”, a seasoned 30-year veteran of 27 different industries, joins us in this episode of The COO's Corner. He has helped high-potential team members, leaders, and business owners save time and money by saving or eliminating wasted processes. Bruce promotes the #SimplerFasterBetter methodology and applies it to all of his customers' initiatives.   

Listen in as we discuss: 

*Implementing change 

*Removing waste processes 

*Bruce's best business advice  

Timestamps 

[00:02:57] Simpler, Faster, and Better 

[00:07:53] Looking at opportunities to remove wasted steps, time, or money.  

[00:11:55] When and how to use technology? 

[00:15:26] How we can improve in terms of health and organization. 

[00:29:22] Observing and seeing where the process slows down  

[00:38:51] The common myth about process improvement 

[00:45:15] Tamar Asks her Quintessential Final Question  

Resources

- Miller, Joyce A.,   Bogatova, Tatiana, Carnohan, Bruce Improving performance in service organizations: How to implement a Lean transformation. Lyceum Books, 2011. https://www.amazon.com/Improving-Performance-Service-Organizations-Transformation-ebook/dp/B091V39CSC

- Carnohan, Bruce. The Fix It Journal: Fast Tips to Saving Steps, Time and Money. Carnohan Process Solutions, 2021.  https://www.amazon.com/Fix-Journal-Carnohan-pleasures-efficiency/dp/B0991CCMCL

Reach out to Bruce Carnohan  LinkedIn: https://www.linkedin.com/in/brucecarnohan/   Website: www.processcleanup.com   

Reach out to Tamar at [email protected]  Connect with Tamar on LinkedIn at https://www.linkedin.com/in/tamar-nelson/ 

Learn more about Tamar’s work at https://tamarnelson.com/  

#business #coo #operationalresilience #thecoocorner #podcast  #simplerfasterbetter #operations

Building and managing a remote team is very different than doing it in the office. How can you successfully lead your people virtually? How do you create trust and allow for a proper and ongoing communication stream? Richard Phu, the Head of Operations at Outsourcing Angel, is going to walk us through that and much more today.

Richard is an expert on successfully creating and leading remote teams, and he’s got a lot to divulge about this topic. He’ll share with us exactly how much and how often you should be communicating if you have a remote team, and how to best establish rapport with each and every member while supporting them along their individual career journey.

Most of all, we’ll be discussing the importance of having moments of reflection. Richard makes sure his team sets time and space to keep looking for new things instead of falling into the ‘busyness’ trap of running from fire to fire.

There’s definitely no one-size-fits-all approach when it comes to leading your folks virtually, but the strategies Richard will share today are tried and tested, and can definitely be applied to better the performance of any virtual team. As Richard says so himself, it is harder to manage remote teams, but harder means different.

CONTENTS

- [00:07:29] Being a successful COO is an inside job

- [00:08:29] Helping the COOs deal with the day-to-day processes

- [00:11:32] Identifying the role of the COO to support the CEO’s vision

- [00:12:28] A COO’s qualities

- [00:14:37] How to scale growth in the organization

- [00:15:58] Richard’s advice on how to have boring work time

- [00:17:56] 4 questions on checking reflection for your virtual team.

- [00:22:30] Dynamics of remote teams as compared to those in-person

- [00:24:53] The importance of communication

- [00:27:56] Tips on how to run a high-performing virtual team

- [00:32:49] Tamar asks Richard her quintessential final question

Richard Phu

Richard is a systematic and organized thinker. His role is Chief Operating Manager at Outsourcing Angel. He is great at building systems and processes, to allow both business owners and virtual assistants to co-exist in virtual freedom. Richard has a strong foundation in critical thinking, analytical thinking, and varied experience which enables him to operate in dynamic environments across different industries.

He's also a mindset coach, dating expert, and podcast host and he helps men who are trapped, confused, or who are over-thinking in their lives to transform into focused, confident, and respected men.

Learn more about Richard’s work at https://outsourcingangel.com/img-richard/

Connect with Richard on https://au.linkedin.com/in/richard-phu

RESOURCES MENTIONED:

- Tony Robbins' Personal Development Program & Strategies

https://www.tonyrobbins.com/personal-development-process/

-T. Harv Eker, Programs that Change your Life

https://www.harveker.com/education/

-Priestley, Daniel. (2014) Key Person of Influence. Rethink Press.

https://www.amazon.com/Key-Person-Influence-Revised-Five-Step-ebook/dp/B00NVQE4T8

Reach out to Tamar at [email protected]

Connect with Tamar on LinkedIn www.linkedin.com/tamar-nelson

In today's episode, we welcome Dr. Alison Horstmeyer, a former Fortune 500 executive who is now a talent development facilitator, executive coach, and humanistic researcher.    Dr. Allison Horstmeyer is considered one of the pioneering humanistic researchers in the workplace curiosity area. Among her publications are peer-reviewed journals and mainstream business magazines such as Forbes and CEO World.    

Join us today as we’ll be answering fundamental questions about how businesses can enhance their processes and track the right measurements for success. 

We’ll delve deep into:  

- What it means to be intrinsically curiosity  

- How to build your stress tolerance 

- The three C’s: Curiosity, communication, collaboration 

- The need for establishing new ways of interacting and connecting with each other in a rapidly changing world 

- The need to make space for reflection 

- Challenging aspects of getting a team to gel  

[00:30:48] Tips on managing when we get curious 

[00:03:58] The path of diving into curiosity at the Ph.D. level 

[00:05:50] Empirical research  

[00:06:18] Curiosity and Creativity 

[00:07:30] What is curiosity? 

[00:08:19] Dr. Alison’s research is about “A State of Curiosity”. 

[00:09:12] Dimensions of Curiosity 

[00:14:18] The positive and negative sides of the whole matter of curiosity 

[00:17:37] How to Increase Efficiency and Curiosity  

[00:20:30] Curiosity Gives an Opportunity as It's a Doorway to Empathy. 

[00:24:13] Correlations between curiosity and other human aspects 

[00:28:15] The Mechanism of Technology 

[00:30:48] Tips on managing when we get curious 

[00:34:45] Ways to measure curiosity  

[00:43:05] Resources around psychological safety and curiosity 

[00:44:15] Dr. Alison’s message to you  

[00:47:00] Tamar asks her Quintessential Final Question.  

Learn more about Alison’s work at https://www.dralisonh.com/  

Connect with Alison on LinkedIn at https://www.linkedin.com/in/dralisonhorstmeyer/  

Reach out to Tamar at [email protected]    

Connect with Tamar on LinkedIn at https://www.linkedin.com/in/tamar-nelson/   

Learn more about Tamar’s work on https://tamarnelson.com/  

#coo #operationalresilience #business #TheCOOCorner #podcast #curiosity #leadership #digitaleconomy #creativity #innovation

In this first episode of a two-part series, Tamar brings on Gina Riley, an authority in the area of career transition and development. Tamar and Gina will be unfolding the anatomy of a COO – from basic core functions to the intricacies of the dynamics they must form with the professionals they’ll be surrounded with. As Gina will explain, there are no two COOs quite alike. Their roles will always be subject to the specific industry or company they perform in, and most importantly, the type of relationship they develop with their leader, the CEO.

Gina will walk us through a roadmap of the COO archetypes to help anyone interested in or already executing in the COO role reach their highest potential, depending on the skills, competencies, and background they already bring. Gina will give us a taste of how she coaches those trying to figure out where they best fit inside an organization to help take it to the next level before they even walk into an interview. So, whether you’re planning to become a COO one day, are already a COO looking for opportunities to grow your career, or just want to get some insights on how to plan your COO career path, this episode will have great takeaways for you. Don’t forget to be on the lookout for part two, where we’ll go even deeper into actionable strategies for COOs to unpack and articulate their career story, highlight their achievements so they can reach and impress key decision-makers, and more.

CONTENTS 

- [00:04:31] What an executive search consultant role entail 

- [00:08:33] The process of charting the COO's path into the future  

- [00:10:54] Identifying the kind of COO you want to become 

- [00:12:01] Ranks through which COOs usually come up through 

- [00:13:57] COO archetypes 

- [00:28:57] Gina’s advice when going to an interview 

- [00:33:14] 7 Core capabilities of the most successful COOs 

- [00:41:25] Resources to help people in their career journey 

- [00:45:51] Tamar asks Gina her quintessential final question 

- [00:47:19] What we’ll dive into in part two

GINA RILEY is a Human Resources professional who sits at the powerful convergence between Career Coaching, Executive Search, and Interview Skills Training. She is an authority in career transition.

Gina is also a certified YouMap® coach, starting with her client’s strengths, values, skills, motivators, and leadership traits to help them powerfully integrate their unique attributes so their storytelling lands in every conversation or interview. 

Learn more about Gina’s work at https://ginarileyconsulting.com/

Connect with Gina on LinkedIn at https://www.linkedin.com/in/ginariley/

RESOURCES MENTIONED: 

- Articles published in Authoritti5.0 Magazine by Mary Henderson at https://www.maryhendersoncoaching.com/authoritti5-0-magazine/

- Bennet, Nate and Miles, Stephen A, “Second in Command: The Misunderstood Role of the Chief Operating Officer”, Harvard Business Review, May 2006. https://hbr.org/2006/05/second-in-command-the-misunderstood-role-of-the-chief-operating-officer

- Krouskos, Steve and Fealy, Liz, “The COO Imperative: How do you ensure your workplace is still the right place for your people?”, EY, December 2021. https://www.ey.com/en_gl/coo/the-coo-imperative-how-do-you-ensure-your-workplace-is-still-the-right-place-for-your-people

- Riley, Gina, “How Your Next Executive Role Finds You”, Gina Riley Consulting, 2021.  https://ginarileyconsulting.com/how-your-next-executive-role-finds-you-by-gina/

Reach out to Tamar at [email protected] or on LinkedIn at https://www.linkedin.com/in/tamar-nelson/

#coo #career #business #leadership #operationalresilience #interviewpreparation #podcast