The Copernican Shift

Our penultimate Digital Customer-First Transformation System episode. Today we explore the Operations Model. It's a nuts and bolts deep dive into the five critical elements (the 5 Cs) of engagement management: conversation, community, collaboration, campaign, and content. Together, they create a unified, customer-first workflow that connects you with your customers and prospects.

https://blog.sprinklr.com/category/cxm-experience/

https://www.copernicanshift.com/category/the-cxm-experience/

One of the best ways to align on digital transformation is to show real, strategic ROI for the organization. That's what the aptly-named ROI model is all about. We'll look at how to grow revenue, reduce cost, and decrease risk as you navigate toward digital transformation.

It's hard to get where you need to be, if you don't know where you are. The Digital Customer-First Transformation System maturity model does that just that. It's a way to figure out where you are on the road to digital transformation, and what to do next.

https://blog.sprinklr.com/category/cxm-experience/

https://www.copernicanshift.com/category/the-cxm-experience/

What's cooking in today's episode? A little chicken, some vegetables, and a delectable story about changing your mindset. We turn up the heat as we look at when a limitation might not really be a limitation. Winner, winner. Chicken dinner!

It's been said you can't have happy customers if you don't have happy employees. I tend to agree. Diane Adams, Chief Culture & Talent Officer at Sprinklr, joins me today to talk about the power of happy employees, and why creating extraordinary employee experiences is good for your customers.