The Corner Office

Aimee Engelmann interviews Nigel Beaman, Principal Consultant at LEADCI who was accepted a four month managerial contract at an outsourcing centre in the Philippines.

Nigel had expected an unsophisticated operation with uneducated staff who had a poor command of English. What he found challenged all of his pre-conceived notions as he began to understand the cultural arrogance which can prevent some Australian companies from thriving under outsourcing partnerships.

By giving his staff permission to use their own initiative, provide their input and feedback and with established systems in place, Nigel is now a strong advocate for outsourcing.

Show Notes

[1:30] You don't need a lot of experience with offshoring to get started

[3:09] The skills and education levels of offshore workers

[4:44] Cultural arrogance limiting Australians utilising offshore workers

[5:16] The types of tasks and roles that you can offshore

[6:44] Reasons you should look towards offshoring in your business

[11:20] Top tips for managing cultural differences and your offshore staff

[16:58] Nigel's own WTF moments

[21:15] How offshoring benefits regional Australian businesses

[29:50] Key tips for establishing offshore outsourcing