Cynthia's innovation journey began in the financial sector, working across UBS, Merrill Lynch and as Managing Director of Barclays Australia, before becoming Group Executive of New Business at Telstra and finally her current role at Scentre Group. We delves into what it takes to be a great leader and how to manage an ambidextrous organisation whilst optimising your core - particularly when you need to manage the interests of executive management and the board, something executives the world over will be all too familiar with. Cynthia is a big believer in unlocking the capacity of ideas across an entire organisation and beyond - we'll explore how to unlock these ideas, including through accelerator programs with startups.

Today we chat with the godfather of innovation, David Thodey. David's career has seen him lead world class brands like IBM and Telstra, where he was the driving force behind major initiatives using customer-centric innovation. He is now the chair of CSIRO and is active in policy formation at the highest levels. Through his varied experience, David talks us through how to create an environment, culture and discipline of innovation. We'll explore why there is a need for Australia to build up the services and technology sectors, the importance of risk-taking and accounting for failures and how to create real value so you to can be a customer-centric organisation.