Show Notes

Guest: Collin Stevens, Director of Employee Performance and Engagement at Your Health
Host: Jamie Preston

Key Topics Covered:

• Why unresolved conflict always impacts patient care
• The difference between “winning” a conflict and truly resolving it
• How personality and upbringing shape our response to tension
• A 3-step process for authentic and effective conflict resolution
• The importance of boundaries, vulnerability, and listening with intent
• How leaders can model respect and elevate team trust

Collin’s 3-Step Framework:

1. Listen to Understand – Not to win, not to respond.
2. Get It All Out – Don’t treat half the wound and expect full healing.
3. Find Common Ground – Set boundaries, build respect, and move forward stronger.

Reflection Prompt:

Who do you need to have an honest conversation with today? What’s one step you can take to start the healing process?

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