In this episode of EMS One-Stop With Rob Lawrence, Rob welcomes guest Scott Moore of Moore EMS Consulting and HR consultant to the American Ambulance Association. Rob and Scott discuss the results of the third annual American Ambulance Association (AAA)/Newton 360 Ambulance Industry Employee Turnover Study.

The Turnover Study findings reveal the cost of replacing EMS providers and that a third of recruited EMS workers move on in the first year.

Rob and Scott discuss:

•How to retain staff throughout the first year

•The cost of recruitment versus the budget for retention

•The value of an exit interview, versus a retention interview for those who are not leaving