The Crew Room

The Crew Room

By Shaun FullerLeisureAviation
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The Crew Room episodes

  • Customer Service, Is QANTAS damaging its own brand, and a heartwarming story.

    Welcome to season 1 of Keeping The Air Fair, a podcast where we talk aviation news stories of the week.

    While we are 2 and a half years down the track since the pandemic began, and 9 months since the borders reopened in Australia, the major airlines are still struggling to cope. Massive cancellations, delays, unhappy passengers, and frustrated staff all plague the airlines here in Australia and across the globe.

    In this episode, we talk about why it's important, as travellers, to NOT get angry at the frontline staff who are just trying their best under extreme circumstances. Why QANTAS is in such poor form at the moment and can they ever restore their brand to what it once was. And finally, we have a positive, heartwarming story to end the episode.

    If you enjoy this podcast, please like, share, and subscribe. I would also love to hear from you on the Keeping The Air Fair Facebook page as well.

    Having been in airline customer service for more than 20 years, I am ALWAYS dedicated to the hard working frontline individuals who face the full brunt of anger from the general public on the daily. My purpose for this podcast is to advocate for you, the very people who keep the airlines going every single day. Remember, while your management on all levels may not appreciate your hard work, there are people out there like me who do.

    Music: Cakewalk by Avocado Junkie

    Soundbytes: 
    * ABC News (22nd August 2022)
    * Today Show, Channel 9 (14th July 2022)

    42 min
  • The Crew Room - Season 2 Trailer

    Welcome back to Season 2 of The Crew Room. This is the trailer for the new season.

    I am looking forward to flying you through my turbulent career in the Aviation and Tourism industry. What a ride it has been.

    Last season, I spoke to friends and ex-colleagues about their time in the industry, and this season I thought I would talk about my highs and lows in a career that constantly challenged me and led me to pursuing a new career after 23 years.

    I hope that you enjoy listening, and if you like what you hear, please like, share and subscribe.

    Shaun.

    Music Credits:

    Everything In Motion


    Written By
    Brendan St. Gelais

    Performed By
    Reveille

    Produced By
    Reveille

    4 min
  • Delays/Cancellations/Diversions, Drunk Passenger in the news, Cabin Baggage Tip

    Welcome to episode 2

    This episode we talk delays/cancellations/diversions. No one likes them, least of all the crew. However, it is sadly part and parcel of the aviation industry. Mother Nature will hate us enough some days that flight get delayed, cancelled and diverted. That is just one of the many reasons we discuss in todays episode. 

    In the news section, we discuss how a drunk, belligerent Virgin Australia passenger has his day in court, and our daily tip..... cabin baggage. 

    I hope that you enjoy today's episode. And if you did, please like, subscribe and share. 

    You can also visit me at The Crew Room Facebook page, I would love to hear from you. Let me know if there is anything you would like to hear me discuss on the show. 

    Again, this episode is dedicated to my friend Sherin (who was a colleague of mine at Virgin Australia) who sadly lost her battle with cancer a few months ago. 

    Shaun 

    Music Credits:
    Track Title: Paper Dreams
    Artist Name(s): Sounds Like Sander

    Track Title: Wicked Curiosities
    Artist Name(s): Dresden, The Flamingo

    END-USER COPYRIGHT LICENSE AGREEMENT

    Subject to your compliance with the Terms, Soundstripe Inc. grants Shaun Fuller a non- exclusive, limited, non-sublicensable, and nontransferable license to download, reproduce, prepare derivative works, distribute, perform and display the song Paper Dreams solely as combined with your work of authorship, titled The Crew Room.

    35 min
  • Drunk Passengers, VA News Article, my passenger tip.

    Welcome to Season 2 of The Crew Room.

    This season will be a little different to the first season. Last season, I spoke to those who I knew who worked in the industry, how they have coped with the pandemic, and what they miss and don't miss about the industry. If you haven't listened, go back and check it out.

    This season, it is just me and the odd special guest. I talk about many different things about the industry that you might already know, and perhaps some you don't. We talk everything from disruptive passengers and how we handled them, to flight delays, VIP's we would love to forget, and a lot more.

    I would love to hear from you as well about things you would like to hear on the podcast and you can do this by searching "Crew Room Podcast" on Facebook and send me a message. If you would like to be a guest on the show also, then let me know and we can organise to chat.

    I hope that you enjoy this season of The Crew Room, now coming to you 3 days a week, on Monday, Wednesday and Fridays.

    Remember to like, share and most importantly, SUBSCRIBE so you don't miss an episode.

    Shaun.

    (P.S., Last season I spoke to a dear friend Sherin who was a guest on the podcast. Sadly, Sherin had a short battle with cancer and passed away. While we didn't speak a lot, we certainly made up for it when we did. I am so glad that I was able to chat to her on the podcast, and I would like to dedicate this season to Sherin. We love and miss you Sherin, and we hope that you are keeping an eye on us all.)


    Music Credits:
    Track Title: Paper Dreams
    Artist Name(s): Sounds Like Sander

    Track Title: Wicked Curiosities
    Artist Name(s): Dresden, The Flamingo

    END-USER COPYRIGHT LICENSE AGREEMENT

    Subject to your compliance with the Terms, Soundstripe Inc. grants Shaun Fuller a non- exclusive, limited, non-sublicensable, and nontransferable license to download, reproduce, prepare derivative works, distribute, perform and display the song Paper Dreams solely as combined with your work of authorship, titled The Crew Room.

    Subject to your compliance with the Terms, Soundstripe Inc. grants Shaun Fuller a non- exclusive, limited, non-sublicensable, and nontransferable license to download, reproduce, prepare derivative works, distribute, perform and display the song Wicked Curiosities solely as combined with your work of authorship, titled I Like To Potter Podcast Advert.

    31 min
  • The Crew Room Season 2 Teaser

    Welcome back to The Crew Room Podcast. 

    Shortly we will be launching season 2 of The Crew Room Podcast, with a brand new format. 

    You will soon be able to hear us 3 days a week, on Monday, Wednesday and Friday's, bringing you the latest from the aviation industry, including some special guests. 

    I would also love to hear from you, and you can do this by visiting the Facebook page at: https://www.facebook.com/CrewRoomPodcast

    Thank you for listening. 

    Music Credits:
    Track Title: Paper Dreams
    Artist Name(s): Sounds Like Sander

    END-USER COPYRIGHT LICENSE AGREEMENT

    Subject to your compliance with the Terms, Soundstripe Inc. grants Shaun Fuller a non- exclusive, limited, non-sublicensable, and nontransferable license to download, reproduce, prepare derivative works, distribute, perform and display the song Paper Dreams solely as combined with your work of authorship, titled The Crew Room.


    3 min
  • Deborah Lawrie - Pilot

    Welcome to The Crew Room. A podcast where I speak to my friends about their amazing aviation careers.

    This week is the last episode for season 1 of The Crew Room. To end this season, my special guest is Deborah Lawrie. Deborah began her flying journey as a 16 year old at Moorabbin Airport when her father bought her 2 flying lessons. From that moment, she was hooked.

    While Deborah is widely know in aviation circles as the female pilot that took on Ansett Australia in a discrimination case that lasted almost a year, because according to then owner and founder Reginald Ansett "women do not belong in the cockpit".

    But there is so much more to Deborah's aviation career, and it was truly an honour to chat with her about everything else that made up her stellar 40 year commercial pilot career.

    More recently, she received and Order of Australia for her contribution to aviation, and was also inducted into The Australian Aviation Hall of Fame, both accolades that she very much deserves.

    If you want to read about more of her story, and other wonderful Australian female aviators, you can purchase the book "Australian Women Pilots. Amazing true stories of women in the air" by Kathy Mexted (I purchased my copy from Amazon).

    Please remember to like, review, and share this podcast. If you haven't already, please subscribe so you won't miss when a new episode drops every Saturday.

    You can also find me on Facebook, Instagram, and Twitter by searching The Crew Room, and be sure to like the page to keep up to date with The Crew Room.

    Shaun.

    Music Credits:
    Track Title: Paper Dreams
    Artist Name(s): Sounds Like Sander

    END-USER COPYRIGHT LICENSE AGREEMENT

    Subject to your compliance with the Terms, Soundstripe Inc. grants Shaun Fuller a non- exclusive, limited, non-sublicensable, and nontransferable license to download, reproduce, prepare derivative works, distribute, perform and display the song Paper Dreams solely as combined with your work of authorship, titled The Crew Room.

    1 hr 9 min
  • Jodie - Cabin Crew

    Welcome to The Crew Room. A podcast where I speak to my friends about their amazing aviation careers.

    This week I speak to someone I have known my whole life.... My sister Jodie. She started her career in aviation when she secured a job as a Reservations Agent with Virgin Blue. In fact, I was one of her Trainers. After a year on the phones, she moved in to Group Travel handling million dollar accounts. However, Jodie knew that she always had wanted to fly. When I moved to Cabin Crew, I told her how amazing it was, and she needed to transfer when she could. And as they say, the rest is history.

    I really enjoyed chatting with my sister about her life at Virgin Australia, and I was lucky to be apart of many of her memories of her time at the airline. I really hope you enjoy listening to our chat. 

    Please remember to like, review, and share this podcast. If you haven't already, please subscribe so you won't miss when a new episode drops every Saturday.

    You can also find me on Facebook, Instagram, and Twitter by searching The Crew Room, and be sure to like the page to keep up to date with The Crew Room.

    Shaun.

    Music Credits:
    Track Title: Paper Dreams
    Artist Name(s): Sounds Like Sander

    END-USER COPYRIGHT LICENSE AGREEMENT

    Subject to your compliance with the Terms, Soundstripe Inc. grants Shaun Fuller a non- exclusive, limited, non-sublicensable, and nontransferable license to download, reproduce, prepare derivative works, distribute, perform and display the song Paper Dreams solely as combined with your work of authorship, titled The Crew Room.

    58 min
  • Sherin - Cabin Crew

    Welcome to The Crew Room. A podcast where I speak to my friends about their amazing aviation careers.

    This week I chat to my amazing friend Sherin. She started her aviation journey with Ansett Australia, and in this episode we realise that we lost our jobs with the airline almost 20 years ago. It was a fantastic journey down memory lane with Sherin. We also chatted about her other flying jobs with Jetstar and Virgin Australia (Virgin Blue at the time) and we discuss all the other amazing careers she has had outside of flying. 

    Please remember to like, review, and share this podcast. If you haven't already, please subscribe so you won't miss when a new episode drops every Saturday.

    You can also find me on Facebook, Instagram, and Twitter by searching The Crew Room, and be sure to like the page to keep up to date with The Crew Room.

    Shaun.

    Clip Credits:
    Ansett Enters Administration - Nine News, Reporter Charles Slade (12/09/2001)
    Richard Branson Tears Up $250m Cheque From Ansett Australia - ABC News (2001)

    Music Credits:
    Track Title: Paper Dreams
    Artist Name(s): Sounds Like Sander

    Track Title: Wicked Curiosities
    Artist Name(s): Dresden, The Flamingo

    END-USER COPYRIGHT LICENSE AGREEMENT

    Subject to your compliance with the Terms, Soundstripe Inc. grants Shaun Fuller a non- exclusive, limited, non-sublicensable, and nontransferable license to download, reproduce, prepare derivative works, distribute, perform and display the song Paper Dreams solely as combined with your work of authorship, titled The Crew Room.

    Subject to your compliance with the Terms, Soundstripe Inc. grants Shaun Fuller a non- exclusive, limited, non-sublicensable, and nontransferable license to download, reproduce, prepare derivative works, distribute, perform and display the song Wicked Curiosities solely as combined with your work of authorship, titled I Like To Potter Podcast Advert.


    1 hr 3 min
  • Sally - Pilot

    Welcome to The Crew Room. A podcast where I speak to my friends about their amazing aviation careers.

    Can you believe it, we are up to episode 7 already, and this week I chat to my pilot friend Sally. Sally began her commercial aviation career with Virgin Australia as a First Officer on the EJET, and then moved to the A330. Unfortunately, the COVID pandemic hit in March 2020, and Sally was made redundant. And if that wasn't bad enough, her husband left her. But this was not going to take her down at all. Sally found a new job in the banking sector, focused her life on her and her son, and gave a big middle finger to 2020. Sally is one of the most happiest, positive, and motivational people I know, and this was certainly a great chat. We have some great laughs, and share some great stories. 

    Please remember to like, review, and share this podcast. If you haven't already, please subscribe so you won't miss when a new episode drops every Saturday.

    You can also find me on Facebook, Instagram, and Twitter by searching The Crew Room, and be sure to like the page to keep up to date with The Crew Room.

    Shaun.

    Music Credits:
    Track Title: Paper Dreams
    Artist Name(s): Sounds Like Sander

    Track Title: Wicked Curiosities
    Artist Name(s): Dresden, The Flamingo

    END-USER COPYRIGHT LICENSE AGREEMENT

    Subject to your compliance with the Terms, Soundstripe Inc. grants Shaun Fuller a non- exclusive, limited, non-sublicensable, and nontransferable license to download, reproduce, prepare derivative works, distribute, perform and display the song Paper Dreams solely as combined with your work of authorship, titled The Crew Room.

    Subject to your compliance with the Terms, Soundstripe Inc. grants Shaun Fuller a non- exclusive, limited, non-sublicensable, and nontransferable license to download, reproduce, prepare derivative works, distribute, perform and display the song Wicked Curiosities solely as combined with your work of authorship, titled I Like To Potter Podcast Advert.

    1 hr 20 min
  • Elliott - Cabin Crew

    Welcome to The Crew Room. A podcast where I speak to my friends about their amazing aviation careers.

    This week, I chat to Elliott. I remember meeting Elliott when he was Ground Crew in Sydney and he met my aircraft. We began to chat and a great friendship formed. Eventually, Elliott moved to Cabin Crew, then to Cabin Supervisor, and finally to Acting Leader Cabin Crew. He had such an amazing career at Virgin Australia.

    After almost 10 years at the airline, he decided to make a career change and became a Tram Driver.

    I really enjoyed my chat with Elliott, and I hope that you enjoy listening.

    Please remember to like, review, and share this podcast. If you haven't already, please subscribe so you won't miss when a new episode drops every Saturday.

    You can also find me on Facebook, Instagram, and Twitter by searching The Crew Room, and be sure to like the page to keep up to date with The Crew Room. 

    Shaun. 

    Music Credits:
    Track Title: Paper Dreams
    Artist Name(s): Sounds Like Sander

    Track Title: Wicked Curiosities
    Artist Name(s): Dresden, The Flamingo

    END-USER COPYRIGHT LICENSE AGREEMENT

    Subject to your compliance with the Terms, Soundstripe Inc. grants Shaun Fuller a non- exclusive, limited, non-sublicensable, and nontransferable license to download, reproduce, prepare derivative works, distribute, perform and display the song Paper Dreams solely as combined with your work of authorship, titled The Crew Room.

    Subject to your compliance with the Terms, Soundstripe Inc. grants Shaun Fuller a non- exclusive, limited, non-sublicensable, and nontransferable license to download, reproduce, prepare derivative works, distribute, perform and display the song Wicked Curiosities solely as combined with your work of authorship, titled I Like To Potter Podcast Advert.

    1 hr 11 min

About The Crew Room

From the publisher's feed

Season 1 of The Crew Room allowed me to chat to friends who had wonderful stories to share about their time in the Aviation Industry. However, overnight, COVID had a huge impact on the industry, with…