In this special “Ask the Expert” podcast, Anne Legg of AdvantEdge Analytics interviews Kia Javanmardian of McKinsey and Company about how to transform your data into real and positive change. They discuss how to get your decision-makers to embrace that change and implement it all the way through to the front lines of your credit union. Kia delves into the behavioral aspect of data use: why it isn’t just the data, but how you use it that makes you more effective.

Title of Podcast | Allied Solutions 2018 by NAFCU Services Preferred Partners

According to Experian Automotive, in Q1 2018 consumers chose residual-based financing for nearly 30% of all new vehicles financed. In 2019, as car prices and interest rates continue to rise, consumers will continue to seek flexible financing programs to make their monthly payments affordable. The used car opportunity is huge. Knowing your options and understanding how to keep your business safe, while making your members happy, is vital. In this podcast, we answer questions such as: -- How can I safeguard my credit union while expanding auto lending options? -- How can my credit union provide borrowers with lower monthly payments on their auto lease and still give them the cars they really want? -- How can my credit union avoid the build of borrower negative equity?

More and more prospective customers/members are being engaged for the first time digitally. Financial service providers want to sign up those customers/members quickly and conveniently by establishing their identity through an onboarding app. FIs then need to provide that identity to authenticate users conveniently and securely through multiple channels (web, mobile, call center, branch). Finally, they also need to able to conveniently and securely enable account recovery during device replacement or upgrades without causing the friction of a re-registering the customer/member. Multi-modal biometrics with advanced liveness techniques are being used to enable this couch to branch identity assurance.

How could data help your credit union attract new members? Hear more about why leveraging your data is so important and what you need to be doing to compete with fintech disrupters.

What do millennials want? Hear about millennial buying trends, what you can do to attract this target market and how you can benefit from expanding your lending options.

Hear about how the latest lending challenges are impacting credit union’s today, and what you need to be doing to diversify your portfolio. Topics covered include: --Ways to start thinking differently when it comes to products and asset classes --How to diversify your lending portfolio --Predictions on how underwriting will change --Advice on how to mitigate risk to enable your credit union to buy more aggressively

During this podcast, we will discuss how forces like digital banking, payments, core renewals, and more are expected to reshape how credit unions interact with and provide services to their members. Delivering value to members is not a simple matter. The basics required day in and day out to meet the immediate needs of members’ is not the only part of the puzzle. Credit unions also must consider how forces well beyond their influence are shaping the expectations members have.

During this session, we identify ways your credit union can provide better value to your members and ensure that you and your indirect lending provider stay in good standing. Listen to learn valuable tips on how to conduct due-diligence in order to mitigate risks when partnering with loan providers.

The number one reason consumers shop and switch insurance companies is price. In this session, we’ll examine what matters to consumers when shopping for auto and home insurance and look at ways your credit union can optimize their experience now and in the future. We’ll share trends that could impact premiums and the overall buying experience.